A bit noisy. The rooms are not very sound proof so we can hear a lot of noise.

Very central and easy location

Stayed in August 2025

None

Breakfast is really good, location is perfect and receptionists are friendly, accommodating and pleasing, Thanks to Thomas,Jayce and Kelvin, you guys deserve an applause.

Stayed in July 2025

The room didn’t have any windows

Great breakfast and spacious rooms

Stayed in July 2025

view from ny room

comfort but not represent Sapa (nature) enough

Stayed in July 2025

too small rooms

LOCATION LOCATION LOCATION!

Stayed in February 2025

Nothing

The Deluxe triple room facing the city is perfect, bed was comfy, breakfast has many choices, the staffs also nice and very helpful. Best location, just across the Sunplaza Sapa Station. My big thanks for Ms. Yuna (FO Manager) and Jayce for helped us to find alternate transportation as our limousine from Sapa to Hanoi cancelled by agent in the very last minute (due no car available even we bought it one month before our trip start!!!). You knew how panic I was at that night. Once again, thank you much.

Stayed in December 2024

We didn’t have a window or balcony in our room

Right in the centre of the city so perfect location

Stayed in September 2024

The room (one bedroom executive city view) only had one window which opened to a back alley. Although extensive cocktail menu in the bar, no draft beers and limited bottle options. No cold glasses for beer.

Location, ,ovation, location - simply can’t be beat when staying in Sapa. Very quiet room due to both layout of the floor I was on and very solid construction.

Stayed in September 2024

We had problem with our hot water. The staff were quick to try and resolve it but we had a few cool showers before it was really resolved.

Location of the hotel is amazing. The staff were very obliging and any issues we had they were quick to try and resolve. Also the staff spoke very good English and advised us on tours. The breakfast was good and wait staff excellent in the restaurant and sky bar.

Stayed in August 2024

Le quang huy is very good person. He arranged our all Tickets like fansipan,and arranged motor bike,and provided all the information about the sight seeing in sapa. Hotel loction is very good. Center of the town.... highly recommend 👌

Stayed in June 2024

Possibly understaffed, breakfast tables were not cleared for a long time.

Great location, clean and modern hotel.

Stayed in March 2024

The staff was very friendly and helpful. The hotel is in a good location, close to many restaurants.

Stayed in March 2024

Nothing

We stayed here for 2 nights. Enjoyable experience. Nice room with a good view balcony. The balcony door is soundproof so no problem with noise. The staffs are so kind, friendly and helpful. Easy to walk around the hotel area since its the heart of Sapa. We both women walk at night safely. Will come back here if we go to SaPa again.

Stayed in December 2023

good location good advise for my tour

Stayed in October 2023

The room is nice, clean and comfortable. Breakfast is ok with good options of bread and pastries. The staff is nice and helpful. The hotel is right in the heart of Sapa. We can see the church and the square from our balcony. We had dinner at the hotel and it was also very good.

Stayed in September 2023

The staff appears to be quite lazy. They need to be more attentive to guests

Location

Stayed in September 2023

We had two rooms and one room didn't have window, which I didnt notice when we booked the hotel, so, this is a nogo in the future beacuse of security reasons, in case, something happening. (Which I hope does not!)

The hotel is in the heart of the city and very close to shops, restaurants and the the train station to the cable car. The rooms were very comfortable and in a decent size. Very friendly staff and really helpful.

Stayed in July 2023

Having more staff in the restaurant

Breakfast was good and tHe location was perfect

Stayed in July 2023

Everything was good, but I would prefer more coffee and tea choices in the room. There was only green tea on offer and not everybody drinks green tea.

The location was perfect, and the breakfast was really good. More than enough to satisfy different tastes.

Stayed in May 2023

Buffet and Spa. No rotation of food, hot food is not fresh. Spa is not for the 4 star hotel.

Good coffee and the cafeteria is the most beatiful place

Stayed in April 2023

nothing

Location. Cleanliness.

Stayed in January 2023

Staff are very helpful and provide warm welcome. Breakfast was nice. Hidden gems is hot egg coffee at the restaurant down stair.

Stayed in September 2022

Tooo noisy

We liked location as your on the heart of sapa but it is very very noisy and made it hard to sleep.

Stayed in August 2025

The family room didn’t have any windows.

Breakfast, location

Stayed in July 2025