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Reviews of Blue Lagoon Hotel and Conference Centre 4 stars

Blue Bend Place, Beacon Bay, 5241 East London, South Africa

#9 of 10 hotels in East London

Guests' Choice

Review score

Based on 80 hotel reviews

7.7

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.5

  • Facilities

    7.7

  • Staff

    7.9

  • Value for money

    7

  • Free WiFi

    6.5

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Showing 1 - 66

  • Reviewed: 12 March 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The floor rug in the room little bit stuffy and in the bathroom there were stains mirrors not clean and up to standard lastly the TV not playing clearly

    Cheese cake and strawberry what what not sure what it is but it was very yummy and crisy.

    Stayed in March 2018

  • Reviewed: 6 March 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights

    The person at breakfast serving the eggs, omlette, the bed could be more comfortable

    The view is stunning. The accommodation is spacious. The rooms were clean. The bathroom provisions were great. Not noisy, we were far away from the pub.

    Stayed in March 2018

  • Reviewed: 30 January 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room with Garden View
    • Stayed 2 nights

    ROOM CLEANING SERVICE SLOW .HAD TO ASK THREE TIMES ON ONE DAY TO PLEASE CLEAN THE ROOM AND THIS WAS AFTER 1PM. [WAS OUT THE ENTIRE MORNING AND CAME BACK TO AN UNMADE ROOM.] AIR CONDITIONING UNIT PLACED TO BLOW OVER THE BED ON TOP OF YOU. WOULD BE GOOD IF THEY HAD SOMEONE CHECKING AFTER ROOM CLEANING. ALSO HAD TO REQUEST TOWELS TO BE PLACED IN ROOM. ON ARRIVAL, ONLY 1 TOWEL IN ROOM. NEXT DAY AFTER CLEANING THEY FORGOT TO PUT TOWELS BACK IN ROOM.... REALLY BAD. LOCATION, BREAKFAST AND RECEPTION IS GOOD.

    LOCATION

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    The entrance gate for guests were unattended during my stay and i was unsure about the state of security for the vehicles overnight

    Room size after long day travelling

    Stayed in December 2017

  • Reviewed: 7 January 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Bar very noisy, could not use restaurant with party going on at the bar. Room service food cold. Exposed wires on hair drier in room could have killed my two year old. Shower drain blocked. Very average staff. Totally not worth the money

    Stayed in January 2018

  • Reviewed: 4 January 2018

    • Leisure trip
    • Couple
    • Standard Twin Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Receptionist when we got to the Property not friendly or attentive at all. Lack of communication of staff at Brunch area.

    Their Breakfast Clean room Beautiful sea view Beautiful vibe at the Bar

    Stayed in January 2018

  • Reviewed: 2 January 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    There was no catering service at the pool side even after requesting and confirming this with reception. Inadequate number of towels was available in the room.

    The location and access to the lagoon is great. Breakfast was included.

    Stayed in December 2017

  • Reviewed: 8 November 2017

    • Business trip
    • Group
    • Standard Twin Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast pack was offered as we were to leave early the next morning...Arrived to check out and collect Breakfast pack..Only to be told NO ONE put us down in the Diary..

    Stayed in November 2017

  • Reviewed: 18 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    couldn't get assistance on my list items at the hotel which I reported immediately after changing roomspl

    ease and proximity to the city and areas of interest

    Stayed in October 2017

  • Reviewed: 9 October 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The receptionist knew it was one of us's birthday but couldn't even wish us a happy bday.😞

    The food was great, pool ws clean, our room and entire hotel was spotless.

    Stayed in September 2017

  • Reviewed: 25 June 2017

    • Family with young children
    • Standard Double Room
    • Stayed 3 nights

    My initial room heater was not working. A simple chips order on Day 1 took a second call to follow up and arrived after an hour. No explanation of the facility (ie where is the restaurant, confirmation of whether the booking was a bed only OR bed n breakfast-even as a reminder, upon check in, and this happened to be the first time I was at the place. There was only 1 towel in the bathroom, under Il I called for more-no floor mat no handtowels.

    Mbasa, the porter was customer service personified. Exceptional excellence

    Stayed in June 2017

  • Reviewed: 13 February 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    But, the quality of the food at breakfast was variable and, although the service was friendly, the waiting and general service skills were appalling. I was disappointed at the obvious lack of proper training.

    A return visit (after many years) to a beautiful location. The rooms are clean, the bed comfortable, a warm and friendly greeting at the efficient reception desk, and the lady who serviced my room was wonderfully friendly and polite.

    Stayed in February 2017

  • Reviewed: 26 January 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast. The oats and fish cakes were covered by the same lid in the same enclosure everyday. Thus taking the flavor out of both.

    Access to beach and pool. Local Bar in the premises

    Stayed in December 2016

  • Reviewed: 4 January 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Room AC failed in one room, in the other room, no hot water. When we arrived water bottles on table and biscuits first 2 days then not received after that.

    View from our room and breakfast was good.

    Stayed in December 2016

  • Reviewed: 2 January 2017

    • Leisure trip
    • Couple
    • Standard Twin Room - Smoking
    • Stayed 3 nights
    • Submitted via mobile

    1. Found hair in our room 2. Cockroaches in the room 3. Standard of rooms was not the same across the hotel 4. Noise 5. Standard was of a road lodge or stay easy

    The staff was very friendly

    Stayed in January 2017

  • Reviewed: 2 January 2017

    • Leisure trip
    • Couple
    • Standard Twin Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Staff in front desk seemed not to know anything about the property. Toilet ventilator not working properly,tv channels not corresponding to the list provided, no fridge in the room.

    Food n drinks very awesome, especially ur cocktails.

    Stayed in January 2017

  • Reviewed: 29 December 2016

    • Leisure trip
    • Group
    • Submitted via mobile

    We booked 2 rooms for 1 night and despite having the confirmation they only had 1 room for 1 night on their system. Fortunately the staff were able to find us a spare room however after checking the bill it was R190 more expensive than we had previously booked.

    Staff were very helpful.

  • Reviewed: 30 June 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    We were lucky enough to be upgraded to an amazing room with views of beach & river, the staff were wonderful, the restaurant was great, the facilities were great as well. Highly recommended.

    Stayed in June 2016

  • Reviewed: 1 June 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    faulty irons in the apartments

    breakfast was fantastic

    Stayed in May 2018

  • Reviewed: 19 May 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Very great peaceful place

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Like the private access to the beach. Also the well equipped room were superb

    Stayed in April 2018

  • Reviewed: 2 May 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Pefect to enjoy on the beach

    Stayed in May 2018

  • Reviewed: 1 May 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Weather conditions

    Everything

    Stayed in April 2018

  • Reviewed: 19 February 2018

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Locked pool and access to the beach

    I enjoyed breakfast

    Stayed in February 2018

  • Reviewed: 1 February 2018

    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Waking up to such a great view!

    Stayed in January 2018

  • Reviewed: 29 January 2018

    • Leisure trip
    • Solo traveller
    • Standard Twin Room - Smoking
    • Stayed 1 night

    N/A

    The exceptional view and surrounds - the deck and bar facility very special

    Stayed in January 2018

  • Reviewed: 22 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    maybe add extra towels, specially during this humid and hot summer period.

    bed was nice and comfy.

    Stayed in January 2018

  • Reviewed: 17 January 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    my request for a soya milk for my child who does not take milk was not met

    Stayed in January 2018

  • Reviewed: 16 January 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    decor outdated no direct sea views

    spacious rooms

    Stayed in December 2017

  • Reviewed: 10 January 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 9 nights
    • Submitted via mobile

    Great location and access to beach. Friendly staff. Superb breakfast.

    Stayed in January 2018

  • Reviewed: 5 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    my omelette came after I had finished eating

    Everything,

    Stayed in January 2018

  • Reviewed: 2 January 2018

    • Leisure trip
    • Group
    • Standard Twin Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    I liked their rooms and the place ofcouse it was wow..... I also like their staff that they are friendly

    Stayed in January 2018

  • Reviewed: 31 December 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    TV- quality of the TV view, although the channels were ok.

    Stayed in December 2017

  • Reviewed: 29 December 2017

    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 10 nights

    BEDS COMFY, BREAKFASTS AWESOME! STAFF VERY GOOD

    Stayed in December 2017

  • Reviewed: 25 December 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    The beach

    Stayed in December 2017

  • Reviewed: 3 November 2017

    • Solo traveller
    • Standard Twin Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Bed and surrounding area in the room was good

    Stayed in November 2017

  • Reviewed: 31 October 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Just everything

    Stayed in October 2017

  • Reviewed: 22 October 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness and staff apathy

    The beach is on the doorstep

    Stayed in October 2017

  • Reviewed: 26 September 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    I had to request for linen all the time, towels etc

    Stayed in September 2017

  • Reviewed: 27 July 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Felt vulnerable on the beach - very isolated

    Location

    Stayed in June 2017

  • Reviewed: 17 April 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room - Smoking
    • Stayed 1 night

    All was perfect, staff very friendly

    Stayed in April 2017

  • Reviewed: 27 January 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    not child friendly at all!

    Stayed in January 2017

  • Reviewed: 5 January 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Room a little tatty, needs an upgrade. Aircon did not work.

    Good food

    Stayed in January 2017

  • Reviewed: 2 January 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The see view, pool and breakfst

    Stayed in January 2017

  • Reviewed: 28 December 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Room service was fast

    Stayed in December 2016

  • Reviewed: 11 August 2016

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    The quality of the bed & mattrass was outstanding

    Stayed in August 2016

  • Reviewed: 7 July 2016

    • Business trip
    • Solo traveller
    • Two-Bedroom Apartment
    • Stayed 1 night

    soup was not hot

    quiet

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 April 2016

    • Business trip
    • Solo traveller

    Furniture was tattered and outdated- food was shocking and after I returned certain things to kitchen it wasn't replaced and the chef didn't even bother to make an apology

    Room was spacious

  • Reviewed: 8 March 2016

    • Leisure trip
    • Family with older children

    Noisy parties in the next room both nights. Had to call security at 2:30am to remove 10-15 people one night. A different group next night talked and laughed on the balcony till dawn. We got little sleep.

    View is fantastic. Access to the river is easy. Food was good.

  • Reviewed: 21 February 2016

    • Leisure trip
    • Couple

    Excellent! The friendliness and helpfulness of the staff was exceptional! I have recommended this hotel to travel agent to promote. The latte's that the staff made at breakfast were superb!

  • Reviewed: 5 January 2016

    • Leisure trip
    • Couple

    I loved the views around the hotel, the service/treatment from the staff, the respect from the staff and overall they were nice and helpful. Keep it up.

  • Reviewed: 29 December 2015

    • Leisure trip
    • Couple

    No soap or shampoo in room. Booked for breakfast and was told we were not. Was asked to make something 'special' as it was the wedding night - nothing done

  • Reviewed: 1 December 2015

    • Leisure trip
    • Family with older children

    rooms with carpeting, the musty smell in the room, not enough toiletries for 2 people per room, no bottled water provided considering its 4 star

    nice views of the lagoon

  • Reviewed: 15 September 2015

    • Leisure trip
    • Solo traveller

    Nothing that I didn't like. The room was spacious and okay, nothing to get very excited about.

    Nice view from the bar deck. Security guards outside looking after cars. Fairly decent breakfast. Nice to have a Woolies food just up the road.

  • Reviewed: 2 June 2015

    • Leisure trip
    • Couple

    COCKROACH IN MY BATHROOM, SMELLY ROOM,STAINED LINEN, COCKR OACH RUNNING ON THE WALL NEXT TO THE BAINE MARINE AT BREAKFAST, UNFRIENDLY WAITERS, STAINED LINEN ON THE TABLES, 1 SONG ON REPLAY IN DINING ROOM PLAYING ALL THE TIME!!!

    4 YEARS AGO IT WAS A GOOD AND NICE PLACE TO STAY. LADY AT RECEPTION WAS HELPFUL.

  • Reviewed: 15 January 2015

    • Leisure trip
    • Couple

    On arriving, we had to wait for the receptionist as she was on the phone with a client and no-one else to assist her. Front door lock was faulty and bathroom door could not even close. For the amount of money there is not even a bar fridge, especially for us diabetics who have to keep things, such as insulin injection in a fridge.

    The breakfast was excellent and the view from there was awesome

  • Reviewed: 7 January 2015

    • Family with older children

    - Staff not very friendly - Credit card machines would not connect due to poor network connectivity. - Porter service available - Cold atmosphere

    Room and location

  • Reviewed: 7 February 2016

    • Business trip
    • Solo traveller

    wifi connection unstable in room

    easy access to shore, want to come NOT for business

  • Reviewed: 6 February 2016

    • Business trip
    • Solo traveller

    There is no gym in the property

    Quite, comfortable and lovely property, secured

  • Reviewed: 2 February 2016

    • Leisure trip
    • Couple

    The room oudor

    The location

  • Reviewed: 5 January 2016

    • Leisure trip
    • Family with young children

    Carpets need thorough cleaning

    Well positioned

  • Reviewed: 3 January 2016

    • Leisure trip
    • Solo traveller

    No fridge in the room

    Very nice view from the bar,

  • Reviewed: 11 August 2015

    • Leisure trip
    • Group

    Booked for 3 adults and only had 2 towels, coffee sachets etc

    stunning location and views

  • Reviewed: 28 February 2015

    • Solo traveller

    Rooms need update, new kitchen equipment, water in rooms, wifi. Make provision for 2-point plugs

    The location, friendliness of staff, size of rooms

  • Reviewed: 14 January 2015

    • Leisure trip
    • Couple

    Breakfast was GREAT!

  • Reviewed: 3 January 2015

    • Couple

    Comfort and location of the hotel

There are also 28 reviews without text. These impact the overall review score.

Showing 1 - 66

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