Reviews of City Lodge Hotel Johannesburg Airport, Barbara Road This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
4 Sandvale Road, Edenvale, 1613 Kempton Park, South Africa
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Reviewed: September 8, 2025 · Stayed in August 2025
Verified reviewExcellent
None
Reviewed: September 7, 2025 · Stayed in August 2025
Verified reviewCould not make room service through the phone. Had to walk down to the counter
Reviewed: September 6, 2025 · Stayed in September 2025
Verified reviewReviewed: September 4, 2025 · Stayed in August 2025
Verified reviewReviewed: August 21, 2025 · Stayed in August 2025
Verified reviewReviewed: August 16, 2025 · Stayed in August 2025
Verified reviewRooms are ok in size
I felt mislead by the word airport, I went to the wrong believing it was adjacent. The transfer is charged and was a rip off. R120 pp. It’s in an industrial area.
Good day Thank you for your feedback. We're sorry for the confusion regarding our location and shuttle service. We’ll review our listings for clarity and take your concerns on board. We appreciate your input and hope to improve your experience next time. Kind regards Teboho Tseki Assistant General Manager City Lodge Hotel Johannesburg Airport, Barbara Road
Good day Thank you for your feedback. We're sorry for the confusion regarding our location and shuttle service. We’ll review our listings for clarity and take your concerns on board. We appreciate your input and hope to improve your exp… Show more
Reviewed: August 13, 2025 · Stayed in August 2025
Verified reviewThe room was ok.
There was no option to have breakfast to go as I could not have breakfast and had paid for it. So I lost money yet a I could have been offered something considering I paid already.
Good day Thank you for your feedback. I sincerely apologize that a takeaway breakfast option was not offered, despite it being included in your stay. We understand how frustrating this must have been and are reviewing our procedures to prevent this in the future. Please feel free to contact me directly so we can make this right. We value your stay and hope to welcome you back under better circumstances. Kind regards Teboho Tseki Assistant General Manager City Lodge Hotel Johannesburg Airport, Barbara Road
Good day Thank you for your feedback. I sincerely apologize that a takeaway breakfast option was not offered, despite it being included in your stay. We understand how frustrating this must have been and are reviewing our procedures to prev… Show more
Reviewed: August 12, 2025 · Stayed in June 2025
Verified reviewReviewed: August 11, 2025 · Stayed in August 2025
Verified reviewThe location was good. We knew what to expect from the room
Nothing really
Good day Thank you for kindly completing our online survey. We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotel again soon. Kind regards Teboho Tseki Assistant General Manager City Lodge Hotel Johannesburg Airport, Barbara Road
Good day Thank you for kindly completing our online survey. We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest… Show more
Reviewed: August 9, 2025 · Stayed in August 2025
Verified reviewBreakfast and hot water in the shower
The evening restaurant, both service and food quality. The bed is "finished"
Good day, Thank you for kindly taking the time to complete our online survey. We were delighted to see your positive ratings and truly appreciate your encouraging feedback. Your comments reaffirm our ongoing commitment to kindness and service excellence. We very much look forward to welcoming you back to our hotel soon. Kind regards Teboho Tseki Assistant General Manager City Lodge Hotel Johannesburg Airport, Barbara Road
Good day, Thank you for kindly taking the time to complete our online survey. We were delighted to see your positive ratings and truly appreciate your encouraging feedback. Your comments reaffirm our ongoing commitment to kindness and servi… Show more
Reviewed: August 7, 2025 · Stayed in August 2025
Verified reviewReviewed: August 7, 2025 · Stayed in August 2025
Verified reviewvery clean, and the staff is very friendly.
Good day, Thank you for kindly taking the time to complete our online survey. We were delighted to see your positive ratings and truly appreciate your encouraging feedback. Your comments reaffirm our ongoing commitment to kindness and service excellence. We very much look forward to welcoming you back to our hotel soon. Kind regards Teboho Tseki Assistant General Manager City Lodge Hotel Johannesburg Airport, Barbara Road
Good day, Thank you for kindly taking the time to complete our online survey. We were delighted to see your positive ratings and truly appreciate your encouraging feedback. Your comments reaffirm our ongoing commitment to kindness and servi… Show more
Reviewed: August 1, 2025 · Stayed in July 2025
Verified reviewGood
Good day, Thank you for kindly completing our online survey. We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotel again soon. Kind regards Teboho Tseki Assistant General Manager City Lodge Hotel Johannesburg Airport, Barbara Road
Good day, Thank you for kindly completing our online survey. We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest … Show more
Reviewed: July 7, 2025 · Stayed in May 2025
Verified reviewReviewed: June 30, 2025 · Stayed in June 2025
Verified reviewReviewed: June 30, 2025 · Stayed in June 2025
Verified reviewReception Staff were great
Goo day, Thank you for kindly completing our online survey. We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotel again soon. Kind regards Teboho Tseki Assistant General Manager City Lodge Hotel Johannesburg Airport, Barbara Road
Goo day, Thank you for kindly completing our online survey. We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest… Show more
Reviewed: June 29, 2025 · Stayed in April 2025
Verified reviewReviewed: June 29, 2025 · Stayed in April 2025
Verified reviewReviewed: June 22, 2025 · Stayed in May 2025
Verified reviewReviewed: June 15, 2025 · Stayed in June 2025
Verified reviewDear Mr. Peacock Thank you for kindly taking the time to complete our online survey. We were delighted to see your positive ratings and truly appreciate your encouraging feedback. Your comments reaffirm our ongoing commitment to kindness and service excellence. We very much look forward to welcoming you back to our hotel soon. Kind regards, Teboho Tseki Assistant General Manager City Lodge Hotel Johannesburg Airport, Barbara Road
Dear Mr. Peacock Thank you for kindly taking the time to complete our online survey. We were delighted to see your positive ratings and truly appreciate your encouraging feedback. Your comments reaffirm our ongoing commitment to kindness an… Show more
Reviewed: June 7, 2025 · Stayed in June 2025
Verified reviewReviewed: May 31, 2025 · Stayed in May 2025
Verified reviewReviewed: May 25, 2025 · Stayed in May 2025
Verified reviewCity Lodge is always a good option.
The hotel rooms need a deep clean.
Good day, Thank you for bringing this to our attention. I sincerely apologize that the cleanliness of your room did not meet the high standards we strive to maintain. Kind regards Teboho Tseki Assistant General Manager City Lodge Hotel Johannesburg Airport, Barbara Road
Good day, Thank you for bringing this to our attention. I sincerely apologize that the cleanliness of your room did not meet the high standards we strive to maintain. Kind regards Teboho Tseki Assistant General Manager City Lodge Hotel Joh… Show more
Reviewed: May 25, 2025 · Stayed in April 2025
Verified reviewReviewed: May 20, 2025 · Stayed in May 2025
Verified reviewThe bed was fine.
I was in the basement. There was not an elevator to get to the basement. I had to role my suitcases down the stairs. Horrible experience. The tv cable was limited. The heater in the room worked inadequately. It took forever to warm up the room. I walked to the front desk to request an iron and board. Received the iron and board very quickly at my room. The iron was leaking water faster than I could iron. I went back up to the front desk to request another iron because the iron I had was leaking. The lady at the front called housekeeping for another iron. This time another iron and board never showed up. Highly disappointed.
Good day, Thank you for sharing your feedback. I sincerely apologize for the inconveniences you experienced during your stay, especially regarding the lack of elevator access to the basement, the heating issue in your room, and the trouble you encountered with the iron and board. We strive to provide a comfortable and seamless experience for all our guests, and I regret that we fell short in several areas during your visit. I’ve addressed these concerns with our housekeeping and maintenance teams to ensure improvements are made Kind regards Teboho Tseki Assistant General Manager City Lodge Hotel Johannesburg Airport, Barbara Road
Good day, Thank you for sharing your feedback. I sincerely apologize for the inconveniences you experienced during your stay, especially regarding the lack of elevator access to the basement, the heating issue in your room, and the trouble… Show more