8.0

Reviews of Coastlands Musgrave Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

315 - 319 Peter Mokaba Ridge , Musgrave, 4001 Durban, South Africa

  • Navik

    Reviewed: September 4, 2025 · Stayed in August 2025

    Verified review
  • Mthunzi

    Reviewed: September 3, 2025 · Stayed in August 2025

    Verified review
  • Criswilson

    Reviewed: September 3, 2025 · Stayed in August 2025

    Verified review
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  • 7.0 Good
    Dean

    Reviewed: September 2, 2025 · Stayed in July 2025

    Verified review
  • 7.0 Good
    Ngwane

    Reviewed: September 1, 2025 · Stayed in August 2025

    Verified review
  • Khayelihle

    Reviewed: September 1, 2025 · Stayed in August 2025

    Verified review
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  • Thando

    Reviewed: September 1, 2025 · Stayed in August 2025

    Verified review

    Breakfast was amazing. Moment I saw Chef Derrick I knew quality was definitely there. Complements to “Chef my Chef”

    Wifi was not connecting from the room, it was only active when you by reception area. Trainees should be more friendly a little bit of smile wouldn’t hurt. Bathtub stopper not working properly. Sanitation stations should be checked frequently the one by the elevator at reception was completely empty. Fruit platter was off didn’t even touch it.

    Property response:

    Dear Thando, Thank you for your feedback, and for taking the time to write about your visit. We apologise for the inconveniences you faced during your stay, especially with the WiFi connectivity, friendliness of the trainees, bathtub stopper, and sanitation stations. Your compliments on the breakfast and Chef Derrick are greatly appreciated.We assure you that we are working to address these issues promptly to enhance the overall guest experience. We look forward to welcoming you back to Coastlands Musgrave Hotel and Convention Centre soon! Kind regards, André-B van Wyk Group Marketing and Sales Manager

    Dear Thando, Thank you for your feedback, and for taking the time to write about your visit. We apologise for the inconveniences you faced during your stay, especially with the WiFi connectivity, friendliness of the trainees, bathtub stop… Show more

    Coastlands Musgrave Hotel
    September 2, 2025
  • Simphiwe

    Reviewed: September 1, 2025 · Stayed in August 2025

    Verified review

    EVERYTHING 🤍

    NOTHING

    Property response:

    Dear Simphiwe Simmié, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found everything to your satisfaction during your stay, from the service to the comfort of the beds. Your perfect ratings across the board are truly appreciated! We look forward to welcoming you back to Coastlands Musgrave Hotel and Convention Centre soon! Kind regards, André-B Van Wyk Group Marketing and Sales Manager

    Dear Simphiwe Simmié, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found everything to your satisfaction during your stay, from the service to the comfort of the beds. Y… Show more

    Coastlands Musgrave Hotel
    September 2, 2025
  • Radebe

    Reviewed: August 31, 2025 · Stayed in August 2025

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  • Farzanah

    Reviewed: August 31, 2025 · Stayed in August 2025

    Verified review
  • Muhammed

    Reviewed: August 29, 2025 · Stayed in August 2025

    Verified review

    Nothing

    The rooms The bathroom Carpets dirty Dirty walls No complimentary water

    Property response:

    Dear Muhammed, Thank you for your feedback, and for taking the time to write about your visit. We apologise for the issues you experienced with the rooms, bathroom, and cleanliness. Your comments have been noted, and we will address these concerns to improve our services. We look forward to welcoming you back to Coastlands Musgrave Hotel and Convention Centre soon! Kind regards, André-B Van Wyk Group Marketing and Sales Manager

    Dear Muhammed, Thank you for your feedback, and for taking the time to write about your visit. We apologise for the issues you experienced with the rooms, bathroom, and cleanliness. Your comments have been noted, and we will address these … Show more

    Coastlands Musgrave Hotel
    September 2, 2025
  • Nihaal

    Reviewed: August 28, 2025 · Stayed in August 2025

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  • Thuthu

    Reviewed: August 28, 2025 · Stayed in August 2025

    Verified review
  • Lwazi

    Reviewed: August 28, 2025 · Stayed in August 2025

    Verified review
  • Anele

    Reviewed: August 28, 2025 · Stayed in July 2025

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  • 7.0 Good
    Pat

    Reviewed: August 27, 2025 · Stayed in August 2025

    Verified review

    unfortuntaley an embedded smell of cigarette smoke. Not sure how hotels get rid of it. I acknowledge that it is difficult to get guests not to smoke in the rooms. But the smell is there ... in carpets, mattress, pillows etc

    Property response:

    Dear Pat, Thank you for your feedback, and for taking the time to write about your visit. We are sorry to hear about the issue you faced with the smell of cigarette smoke. We understand the discomfort it can cause and will take steps to address this promptly. Despite this, we are delighted to see your positive ratings for our other services. We look forward to welcoming you back to Coastlands Musgrave Hotel and Convention Centre soon! Kind regards, André-B Van Wyk Group Marketing and Sales Manager

    Dear Pat, Thank you for your feedback, and for taking the time to write about your visit. We are sorry to hear about the issue you faced with the smell of cigarette smoke. We understand the discomfort it can cause and will take steps to a… Show more

    Coastlands Musgrave Hotel
    August 27, 2025
  • Charlene

    Reviewed: August 26, 2025 · Stayed in August 2025

    Verified review

    Price. Location.

    Bad service. Front desk were not helpful. Management bad.

    Property response:

    Dear Charlene, Thank you for your feedback, and for taking the time to write about your visit. We apologise for the service inconsistencies you experienced during your stay and want to assure you that we are addressing these issues with our team. Your kind words about Timothy the porter are greatly appreciated, and we are delighted that you found the location and price satisfactory. We look forward to welcoming you back to Coastlands Musgrave Hotel and Convention Centre soon! Kind regards, André-B Van Wyk Group Marketing and Sales Manager

    Dear Charlene, Thank you for your feedback, and for taking the time to write about your visit. We apologise for the service inconsistencies you experienced during your stay and want to assure you that we are addressing these issues with o… Show more

    Coastlands Musgrave Hotel
    August 26, 2025
  • Mark

    Reviewed: August 24, 2025 · Stayed in August 2025

    Verified review
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  • 7.0 Good
    Farhana

    Reviewed: August 23, 2025 · Stayed in August 2025

    Verified review

    Central location nice halal breakfast

    Nothing

    Property response:

    Dear Farhana, Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear that you enjoyed the central location and the nice halal breakfast during your stay at Coastlands Musgrave Hotel and Convention Centre. We appreciate your positive ratings across various aspects of our service. Your satisfaction is our priority, and we look forward to providing you with an even better experience in the future. We look forward to welcoming you back to Coastlands Musgrave Hotel and Convention Centre soon! Kind regards, André-B Van Wyk Group Marketing and Sales Manager

    Dear Farhana, Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear that you enjoyed the central location and the nice halal breakfast during your stay at Coastlands Musgrave Hotel and Con… Show more

    Coastlands Musgrave Hotel
    August 25, 2025
  • 7.0 Good
    Natalie

    Reviewed: August 22, 2025 · Stayed in July 2025

    Verified review
  • Viwe

    Reviewed: August 21, 2025 · Stayed in August 2025

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  • Nozipho

    Reviewed: August 17, 2025 · Stayed in August 2025

    Verified review
  • Thabo

    Reviewed: August 15, 2025 · Stayed in August 2025

    Verified review
  • Prenisha

    Reviewed: August 15, 2025 · Stayed in May 2025

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  • Prenisha

    Reviewed: August 15, 2025 · Stayed in May 2025

    Verified review
  • Showing 1 - 25

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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