Nothing.

Beautiful building and friendly staff. Bed was very comfortable. The little evening fudge next to our bed was a cute touch.

Stayed in August 2025

Staff are friendly, professional and responsive, taking care of us at all times. Rooms beautifully appointed. Food excellent. Highly recommended. And definitely finding a reason to visit again. Thank you.

Stayed in August 2025

Everything was excellent

Excellent

Stayed in August 2025

The special things like the hot water bottle in the bed. The simple elegant decor and the well trained staff,.

Stayed in August 2025

all good

Comfortable hotel with excellent restaurant

Stayed in June 2025

Nothing!

We had an amazing stay at the Grand. Mandy, Trevor and the team were fantastic and did everything to make sure our stay was enjoyable. It was off season so we were the only the guests and the team did everything to make us feel comfortable. We were in the Arabella room which was spacious, clean and comfortable. A fire was lit every evening in the bedroom as well as in the bathroom so the evenings were toasty. We even had a lift in the “London Black Cab” to a wine tasting which was fun. The restaurant food and service were also a hit and there is no need to venture out for dinner. The breakfast was also delicious and we had it served in the garden room every morning which was a lovely way to spend the day! A lot of care and attention to detail has gone into restoring this building to the lovely hotel it is now but it is the team who go above and beyond which differentiates it from other stays we have had. We will be back and can’t wait.

Stayed in May 2025

Nothing

Mandy and Trevor, the two best people I have ever met. They Spoiled us with hot water bottles in the bed and heaters in the room and with other little special treats. Even my car was washed before we left The rooms are spacious and beautifully decorated and with super comfortable beds and bedding. The host recommended their signature dishes and I agree that it was amazing. I had the Malay Curry and my Wife had the Karoo Lamb with their Malva Pudding as dessert. Super delicious. Shops are in walking distance and a great little town to take a stroll through. We had the greatest experience from the moment we got there to the moment we left. Mandy and Trevor, and their lovable Huskies .Thank you for a wonderful experience, we will be seeing you very soon.

Stayed in May 2025

Nothing to dislike

The most delightful authenticity renovated and lovingly restored Heritage hotel which is passionately run by the owners Trevor and Mandy. From the time you walk in the front door you are taken care of and made to feel like part of a loving home. A definite must we will be back 10/10

Stayed in May 2025

Clean , lovely staff !!

Stayed in April 2025

Beautiful decor throughout and an amazing little pool area to relax.

Stayed in April 2025

-

Staff very friendly. Breakfast plentiful and very good coffee selection. Cuisine excellent, we only let us indulge in the hotel gatronomic. Surprising taste experience through imaginative composition of the ingredients with very good quality. There is also a wine list with award-winning wines. The hotel is a successful blend of tradition and contemporary comfort. Thanks to the whole team for 3 day in the little "Grand" Paradies.

Stayed in March 2025

Nothing

Everything

Stayed in March 2025

mandy, Trevor and the team were excellent hosts and went out of their way to make our stay wonderful! The room was comfortable and food was fantastic .. especially the durban lamb curry! attention to detail and overall hospitality was second to none !

Stayed in March 2025

The staff was very friendly and exceptional in their service. The owners were onsite and very informative as to the local history and things to do in the area.

Stayed in March 2025

The car park is a little small, so it gets a bit restrictive when the hotel is busy, but the staff always make a plan to accommodate you.

The hotel is really conveniently located in the centre of Robertson with great access. It has been superbly decorated and all the staff were so attentive, friendly and welcoming. The food was fantastic and our room was really well appointed. Probably the best hotel shower ever in the bathroom!

Stayed in March 2025

Nothing comes to mind.

Breakfast was served on the stoep. Beautiful. The staff was wonderful. They really looked after us. Margaret was super attentive. The owners were also very good and giving us excellent customer service.

Stayed in March 2025

No real issue

Clean The brownie at night was great.

Stayed in March 2025

The main road made it a little noisy due to location.

Absolutely outstanding service from everyone. All the staff were exceptionally friendly :)

Stayed in March 2025

No one thing about my experience at The Grand Hotel was less than 5/5. A true gem of a hotel.

We enjoyed our breakfast. What a great variety of fresh and tasty foods. The service was outstanding and the staff and owners were so friendly and caring, we felt part of their family. The atmosphere and setting in the courtyard for breakfast and dinners were exceptional, providing the right ambiance to enjoy a sundowner (cocktails), dinner and so peaceful to enjoy an early morning cuppa coffee/tea and a hearty breakfast. I give the setting, breakfast/dinner/staff and management at 5/5 rating and a chef’s kiss.

Stayed in February 2025

The hotel has a very up market feel to it whilst being very friendly and warm, and we were made to feel very welcome from the moment we arrived. The breakfast was excellent as was dinner on the evening, we would have loved to take Mandy up on some of her local suggestions but unfortunately we only stayed 1 night, but would definitely return.

Stayed in February 2025

The pool lacked a hand rail, as did the entrance steps. Not good for those with mobility problems.

Recently renovated mansion. Accommodation spacious and lovely pool area. Breakfast and dinner served in deck adjacent to the pool.

Stayed in March 2025

Our room was on a very busy thoroughfare. When not busy/full and knowing that the room was on a busy/noisy road, I would have "upgraded" us to a quieter room.

Brilliant, especially eggs benedict. Staff were very friendly. Spa was brilliant. Bedding was top class. Trevor & Mandy, the owners have created a very comfortable "home".

Stayed in March 2025

Beautiful hotel, friendly welcoming staff.

Stayed in February 2025

No aircon

Host Trevor was very helpful.

Stayed in February 2025