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  5. Reviews of Holiday Inn Express Cape Town City Centre, an IHG Hotel

Reviews of Holiday Inn Express Cape Town City Centre, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

101 St George's Mall, Corner of Church Street & St George's, Cape Town CBD, 8000 Cape Town, South Africa

#126 of 203 hotels in Cape Town

Guests' Choice

Review Score

Based on 2138 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 29, 2024

    8.0
    very good
    • Business trip
    • Family with young children
    • Standard Double Room - Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    i did not get note book or pen in the room.Also i only got tea not water for dri king

    Response of staff and custkmer care

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    none

    Breakfast was taste and variety food was served The room was clean and staff was friendly

    Stayed in March 2024

  • Reviewed: March 26, 2024

    9.0
    Best experience
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Best location close to every activity breakfast was really scrumptious staff friendly and ready to assist

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The driver had to drive my car to parking which I was not happy. The waiting before check in was too long. The location/ view of the hotel not nice

    The cleanliness and the room was very spacious. I like the variety of options for breakfast

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    A well located hotel in the heart of Cape Town.
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 2 nights

    This was my second visit to the hotel. On the first occasion my room was at the front of the hotel overlooking a pedestrian area which was very noisy throughout the night so if you are a light sleeper you would be well advised to request a room away from this area. The television had a limited range of channels and a good many of these were unwatchable due to poor reception.

    Reception was friendly and efficient and heeded my request for a quiet room. My room was very comfortable and had efficient air-conditioning. Breakfast included a very good choice of dishes. Taxis and transfers were organised without any issues. The location of the hotel was very convenient being in the heart of the CBD.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Overall we had a nice stay at the hotel!
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The surrounding area is not safe at all. It was kind of scary to walk outside alone.

    Breakfast and the hospitality of the staff! Very helpful staff - During our stay they gave us a wheelchair for a member of our family which we highly appreciated.

    Stayed in February 2024

  • Reviewed: March 18, 2024

    7.0
    Right in city center
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The facilities were okay, rooms are quite small, and i feel as it was right in the city center which is a perfect location price was a bit higher for what it offers. Breakfast is decent. Staff were very friendly and helpful, especially with their parking service. Rooms were clean, overall good service

    Stayed in February 2024

  • Reviewed: March 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    I lost my locker I guess it was taken to trash by the cleaners

    The location

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    When I come back to Cape Town I would stay here again. The location is perfect to everything you need. Coming from the U
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 11 nights
    • Submitted from a mobile device

    The staff wasn’t so friendly to my black wife. After she complained to the manager they were friendly. The bed wasn’t that comfortable and very small.

    Breakfast was awesome. Staff was very helpful and the location was perfect.

    Stayed in February 2024

  • Reviewed: March 13, 2024

    8.0
    Great stay
    • Leisure trip
    • Family with young children
    • Standard Double Room - Smoking
    • Stayed 2 nights

    Limited options for a buffet, but the food on offer was well cooked.

    The hotel was very clean, staff very friendly and helpful. I would use them again when in capetown. Very central, not far from V and A waterfront.

    Stayed in February 2024

  • Reviewed: March 12, 2024

    7.0
    Good
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 10 nights

    Disturbing sound in the room in the middle of the night, as if an announcement was going to be made.

    The breakfast was nice and had a good variety (non-vegetarian). The location is central to get around easily. The room was a decent size for one person.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good value for money, centrally located. Very good staff always willing to assist.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Unfortunately, sometimes, there were beggars on the street. But I do realise that the hotel isn't to be blamed.

    I liked the hospitality of the staff, the cleanliness of the room and the breakfast was awesome. The hotel is also very accessible

    Stayed in March 2024

  • Reviewed: March 6, 2024

    7.0
    It was pleasant anyway.
    • Leisure trip
    • Group
    • Standard Double Room - Non-Smoking
    • Stayed 6 nights

    There are no ironing facilities in the rooms. One has to call for one any time the need arises. I think the hotel can do better. Also, my key card went dead when I was still around.

    Breakfast went well. The location is very okay but the bed is too small. One cannot comfortably roll from one end to the other without the fear of falling down.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    excellent. If only the served diner.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Breakfast

    Best Breakfast Ever.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    8.0
    Great service from staff, clean rooms. Not much space, compact rooms.
    • Leisure trip
    • Couple
    • Standard Double Room - Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There was an overwhelming smell of paint.

    The service & breakfast. Well kept, clean rooms.

    Stayed in January 2024

  • Reviewed: March 5, 2024

    9.0
    Overall more than happy would definitely stay there again
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 5 nights

    Lighting in room not quite up to scratch. We found bed to be too hard but upon request staff arranged for additional blankets which improved the situation

    Breakfast excellent every morning. All staff extremely happy & helpful. Location perfect for short time we were there & what we wanted to do.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    - Shops, craftmarket and restaurant nearby - Good electricity & wifii - Helpful staff

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very centrally located in Cape Town. Very friendly staff. Good for a short stay.

    Stayed in March 2024

  • Reviewed: February 27, 2024

    9.0
    Good value for the price
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The switch for bathroom light is at the entrance

    Great location and nice rooms

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Security within the hotel is very good. A kindly officer accompanied me when required
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We thought the washroom floor was not very clean, probably because it needs updating

    Great variety and plenty to choose from. Staff very friendly and efficient

    Stayed in February 2024

  • Reviewed: February 16, 2024

    9.0
    Great time
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Bed was quite small

    Great location, nice staff, good breakfast

    Stayed in February 2024

  • Reviewed: February 14, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights

    The initial room that we got was not in a good state,it was a tiny corner room,there was no hot water coming from the shower,the shower tap was broken as well.We raised the issues, and we got issued a better room that looked like photos provided on booking.com

    Stayed in December 2023

  • Reviewed: February 14, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Coffee machines were a problem

    Was good just very busy.

    Stayed in January 2024

Showing 1 - 25

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