Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Illyria House Boutique Hotel and Spa 5 stars

327 Bourke Street, Muckeleneuk, Muckleneuk, 0002 Pretoria, South Africa

#12 of 55 hotels in Pretoria

Guests' Choice

Review score

Based on 84 hotel reviews

8.8

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.9

  • Location

    8.7

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8.6

  • Free WiFi

    7.9

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 53

  • Reviewed: 16 June 2018

    4.6
    Eerie colonial museum - worth a visit, but not to stay
    • Business trip
    • Solo traveller
    • Classic Room (Illyria Hideaway)
    • Stayed 3 nights

    This is not a hotel - it's a museum of colonial times. It's eerie. Staying there is an interesting experience, but not for business travellers. Pretoria was cold and the room had no heating. Meals had to be booked in advance and were improvised and sub-par. This is a place to go have high tea in the afternoon and feel like a colonial ruler (if that's what you fancy), but not to spend the night.

    Quiet, beautiful green lawn

    Stayed in June 2018

  • Reviewed: 21 May 2018

    5.0
    unpleasant
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    The location not good and there was no signage, had to the place to locate it. The place is on a mountain slop with lots of steps t climb to get to the room. The place was not well cleaned, the furniture very old and unusable. The was no basic tea/coffee making facilities. Absolutely not worth the money charged.

    nothing to highlight

    Stayed in May 2018

  • Reviewed: 24 March 2018

    8.3
    Beautiful grounds and garden.
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 2 nights
    • Submitted via mobile

    Ignored while checking out despite there being no other guests. Staff not very forthcoming with greetings, conversation, or desire to answer questions.

    Beautiful grounds and garden.

    Stayed in February 2018

  • Reviewed: 19 March 2018

    5.8
    Nice enough but disappointing and not quite up to the 5* promised
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 2 nights
    • Submitted via mobile

    Left waiting for a long period during checkin. Wrong room type given and then having to wait for the correct one to be cleaned. Late dinner. -apparently due to the other room needing to be cleaned? Could not use our car the next day as planned because it was blocked in by 5 other cars - the owners were using the spa. Milk for coffee certainly smelled off.

    Fundamentally they have something that could be excellent however it didn’t quite get there. And with such high level boutique hotels available, it’s a tough market. Food was good. Service during dinner was efficient and friendly.

    Stayed in March 2018

  • Reviewed: 27 December 2017

    7.5
    The staff is very professional ,love the house and decor ...
    • Business trip
    • Group
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    In the other room was no coffee or water available ...They must please mark the soap shampoo and conditioner and cream ...love the containers but don't know what's inside

    Food excellent

    Stayed in December 2017

  • Reviewed: 29 November 2017

    10
    12 stars out of 10.
    • Business trip
    • Solo traveller
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    Another night or two.

    This is possibly the best accommodation I have stayed in for business travel ever (and I travel quite a bit!) The house is an exquisite palace, like a small version of the Mount Nelson but better. I was warmly received and shown to my bedroom which looked like it was from an Agatha Christie book - beautiful bed, fresh flowers alongside the complimentary sherry decanter, bath salts for use in the slipper bath, lovely towels, gilded mouldings on the walls, simply superb. The full English breakfast on the covered veranda was excellent, sitting on white wicker chairs overlooking the garden with white orchids on the tables and Beethoven playing in the background. All of this for R883.58 - it was the steal of the year.

    Stayed in November 2017

  • Reviewed: 18 September 2017

    9.6
    awesome place
    • Leisure trip
    • Family with young children
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    The T.V in the children's room was not clear, they didn't watch at all that was the sad part they should really fix it .

    The breakfast was scrumptious ,The scent in the house, OH my God its like Heaven on earth.The staff bade us farewell in a song and the dance moves were lovely.

    Stayed in September 2017

  • Reviewed: 17 September 2017

    9.6
    Perfect home away from home.
    • Business trip
    • Solo traveller
    • Classic Room (Illyria Hideaway)
    • Stayed 4 nights

    Backround music good, but it was over and over the same for all 4 days that I stayed there.

    Beautiful house and garden, most friendly staff with excellent service. Breakfast and dinners very good. Loved my room!

    Stayed in September 2017

  • Reviewed: 20 August 2017

    9.6
    We now know how Alice felt when she visited wonderland
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 2 nights

    The fact we only could stay three nightsWe

    The magnificent entry gates take you into another world. The building itself would not look out of place in Tuscany.The gardens with the magical pool area take a day to explore. The resident ducks add to the calm.The furnishings are a fascinating collection of antiques and bric-a-brac from all continents and cultures. The suites are extremely comfortable and well set up. The staff match the setting. The front desk could not be more obliging and organised tours and transport for us. It is worth visiting Illyria just for the food.The menu is varied and well executed.The breakfasts are outstanding particularly if you manage to dine in the wine cellar. The wait staff are very polished.

    Stayed in August 2017

  • Reviewed: 14 August 2017

    8.8
    Wow!
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    Hotel was a little hard to find. There is no indication that it is indeed a hotel.

    The hotel exceeded our expectations. The staff were super-friendly. Dinner was excellent.

    Stayed in July 2017

  • Reviewed: 22 July 2017

    7.5
    Good overnight or weekend retreat.
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    Some areas a little tired looking.

    Large bedroom with dressing room, bathroom, study and small kitchen opening on to a pleasant balcony with table and loungers. Well appointed and distinctive decorative style. Staff very attentive. Seafood dinner exceptional and good wine selection.

    Stayed in July 2017

  • Reviewed: 3 July 2017

    4.2
    Excellent breakfast
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    Certainly not 5 star. Outdated decor..staff did not return a call after requesting lunch..exterior of building is aweful. Entire building is poorly maintained .

    Excellent breakfast

    Stayed in July 2017

  • Reviewed: 26 June 2017

    7.1
    Romantic weekend in luxury boutique hotel
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    Staff got long face, very polite, but no smile, let guest feel uncomfortable! Parking extremely inconvenience! I have to walk through steps and garden hill just to get some things in car! I waited in car almost 30 minutes to call Staff open gates for me when I checked out! Please work on staffs attitudes!

    I love all the furnitures and classic luxury antiques! Amazing experience and beautiful gardens, nice food!

    Stayed in June 2017

  • Reviewed: 16 May 2017

    8.8
    A lovely experiennce
    • Business trip
    • Solo traveller
    • Classic Room (Illyria Hideaway)
    • Stayed 3 nights
    • Submitted via mobile

    The Noise of security guard Outside my room scared me on my last night.

    The breakfast was fantastic. Service was excellent and personalized. Foster is so helpful and attentive.

    Stayed in April 2017

  • Reviewed: 1 May 2017

    6.7
    Disappointing
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    We experienced very poor service. Extremely poor service, actually. Did not feel like guests at all. Wouldn't stay there again. The food was good though.

    Stayed in April 2017

  • Reviewed: 23 November 2016

    9.2
    Treated like royalty in a gorgeous boutique hotel
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    .....the fact that our programme allowed us only enough time to spend one night there - would have loved to stay longer - are definitely returning to Illyria House for more visits!

    Illyria House is absolutely gorgeous!! We are just normal people, but were treated like royalty! The owner of Illyria House, Marietjie, is such a friendly and lovely person. Very friendly and helpful personal butler, Jan, with white gloves, caring for our every need! Very good food and stylish serving during dinner and breakfast with beautiful silver ware. We love the architecture, interior, decoration and just everything there is so beautiful! Very special and beautiful way they greeted us good bye when we left - the staff gathered to "sing us away"! We felt like family!

    Stayed in November 2016

  • Reviewed: 17 October 2016

    9.6
    A very special day away.
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    The gardens are absolutely beautiful - the only negative was that they were overgrown and the plants could be cut back to reveal the beautiful decorations etc. and also to have easy access up and down the stairs to the pool. When confirming the booking with them, the staff were not very helpful.

    The whole experience of Illyria House was amazing. I loved the history around the house and all the amazing rooms and special places which have been created all around the property. The gardens were exceptional. The food was exceptional.

    Stayed in October 2016

  • Reviewed: 4 October 2018

    10
    Fabulous!
    • Leisure trip
    • Group
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    Excellent service, hospitality, food & ambiance.

    Stayed in September 2018

  • Reviewed: 23 September 2018

    9.2
    I left my Tablet behind in my room.
    • Business trip
    • Solo traveller
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    I left my Tablet behind in my room. The staff contacted me and arranged for it to be delivered to me at the airport. Fantastic!

    Stayed in September 2018

  • Reviewed: 21 June 2018

    10
    Wonderful ambience- shabby chic French in Pretoria!
    • Leisure trip
    • Solo traveller
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    Wonderful ambience- shabby chic French in Pretoria!

    Stayed in June 2018

  • Reviewed: 18 June 2018

    10
    Gem in Pretoria
    • Business trip
    • Solo traveller
    • Luxury Suite (Illyria House)
    • Stayed 1 night
    • Submitted via mobile

    It was all perfect

    Friendly staff

    Stayed in June 2018

  • Reviewed: 3 April 2018

    6.7
    Bad smelling odour in all rooms of guesthouse.
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    Bad smelling odour in all rooms of guesthouse.

    Stayed in March 2018

  • Reviewed: 19 March 2018

    7.5
    Nice Boutique hotel with old beautiful furniture
    • Leisure trip
    • Solo traveller
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    - a Little far away from the City

    - fine terrace view - very good breakfast - nice style

    Stayed in March 2018

  • Reviewed: 19 March 2018

    10
    Exceptional Hospitality & Service
    • Leisure trip
    • Solo traveller
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    Excellent accommodation with friendly, pleasant staff. Would highly recommend to anyone looking for value for money.

    Stayed in March 2018

  • Reviewed: 18 March 2018

    10
    Hidden treasure in Brooklyn
    • Leisure trip
    • Solo traveller
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    The beds could do with some change

    The service and staff

    Stayed in February 2018

  • Reviewed: 12 January 2018

    9.6
    Amazing setting and staff- a return to the elegance of years gone by
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    Nil- only us having more time there!

    Extraordinarily pretty setting and grand building

    Stayed in January 2018

  • Reviewed: 5 January 2018

    9.2
    An Oasis of calm with a lovely hostess and super friendly staff
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Beautiful tranquil location with the heated swimming pool and gardens a real highlight!

    Stayed in January 2018

  • Reviewed: 5 January 2018

    10
    Good
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    The place is different and unique.

    Stayed in December 2017

  • Reviewed: 1 January 2018

    9.6
    Lovely
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    Staff very helpful and attentive

    Stayed in December 2017

  • Reviewed: 30 October 2017

    10
    Perfect home for King's n Queens
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The food was on point. The staff treated us like royalty. The rooms are beautiful, spacious, clean, and with good quality bedding.

    Stayed in October 2017

  • Reviewed: 4 September 2017

    10
    Loved the family home feeling with photographs and meeting Marietjie herself.
    • Business trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 4 nights

    Friendly staff, extra attention to detail. Very interesting interior! Beautiful furniture, tapestries, lovely Steinway grand piano.

    Stayed in August 2017

  • Reviewed: 27 July 2017

    10
    Very enjoyable
    • Business trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    The breakfast took a bit of time. Can be done a bit faster

    Very quite and comfortable

    Stayed in July 2017

  • Reviewed: 8 July 2017

    10
    Always fantastic
    • Group
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Beautiful property, most gracious host, professional and friendly staff, comfortable beds and luxurious bedding. The breakfast was delicious.

    Stayed in July 2017

  • Reviewed: 26 June 2017

    9.5
    A marvellous time out at Illyria
    • Family with young children
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    There was nothing not to like

    The beds were really comfortable

    Stayed in June 2017

  • Reviewed: 26 June 2017

    10
    Colonial Charm at its best
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    Liked everything

    The amazing comfortable bed and excellent service

    Stayed in June 2017

  • Reviewed: 17 June 2017

    10
    A secret Gem
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    The over powering smell of orchids although we did get used to it

    The bed was extremely comfortable

    Stayed in June 2017

  • Reviewed: 9 June 2017

    9.6
    Classic feeling.
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    The old classic style.

    Stayed in June 2017

  • Reviewed: 19 May 2017

    10
    Music breakfast ducks
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 4 nights
    • Submitted via mobile

    Early kitchen closing

    Music breakfast ducks

    Stayed in May 2017

  • Reviewed: 17 May 2017

    10
    Amazing all round
    • Business trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night
    • Submitted via mobile

    Amazing all round

    Stayed in May 2017

  • Reviewed: 12 May 2017

    9.6
    Wonderful experience, not the type of place you would...
    • Business trip
    • Solo traveller
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    Wonderful experience, not the type of place you would usually stay in, something different to experience.

    Stayed in May 2017

  • Reviewed: 1 May 2017

    10
    Beauty & Excellence
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 2 nights
    • Submitted via mobile

    Everything! Very Friendly staff.

    Stayed in April 2017

  • Reviewed: 25 December 2016

    6.3
    Comfort
    • Leisure trip
    • Couple
    • Luxury Suite (Illyria House)
    • Stayed 1 night
    • Submitted via mobile

    The staff is a bit aloof and slow.

    Food and beds

    Stayed in December 2016

  • Reviewed: 7 November 2016

    10
    stay at Illyra house
    • Leisure trip
    • Couple
    • Classic Room (Illyria Hideaway)
    • Stayed 1 night

    every thing was good

    the butler he was so friendly and helpful

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 May 2016

    10
    Wonderful and relaxed atmosphere, complimented by very...
    • Couple

    Wonderful and relaxed atmosphere, complimented by very attentive staff. The food was excellent, and the service even better. Felt like our home-from-home during a very difficult period. Mrs. van der Walt and her staff catered to all our needs, including coming and going at odd hours. Will definitely stay here again when in Pretoria.

  • Reviewed: 30 March 2016

    10
    The house is really special, the service is excellent.
    • Leisure trip
    • Couple

    I missed a good old fashion filter coffee

    The house is really special, the service is excellent. Food and drinks of high quality. This is a place you have to know and have been.

  • Reviewed: 3 March 2015

    7.9
    The excellent staff attention
    • Business trip
    • Solo traveller

    some furniture are really tired and requires a good clean breakfast can do better in such a place, no choice. Dinner was really average for the price

    The excellent staff attention The building Spacious room with litlle patio, great for working al fresco.

  • Reviewed: 23 May 2016

    10
    cold coffee, hard eggs , no bacon as requested.
    • Leisure trip
    • Couple

    cold coffee, hard eggs , no bacon as requested.

  • Reviewed: 20 April 2016

    10
    Beautiful place.
    • Solo traveller

    No towels in my room

    Beautiful place.. homely

  • Reviewed: 13 April 2016

    10
    Great character, the building, furniture, pictures,...
    • Leisure trip
    • Couple

    Great character, the building, furniture, pictures, tapestries and gardens. Very relaxing haven after a long flight

  • Reviewed: 18 February 2016

    10
    One of the most beautiful hotels in the world.
    • Leisure trip
    • Couple

    One of the most beautiful hotels in the world. An extraordinary find. We will definitely be back.

  • Reviewed: 8 September 2015

    10
    Silver Wedding trip - Absolutely Perfect Thank you So very...
    • Leisure trip
    • Couple

    Silver Wedding trip - Absolutely Perfect Thank you So very much

  • Reviewed: 19 August 2015

    9.2
    Amazing staff, amazing food.
    • Leisure trip
    • Couple

    Amazing staff, amazing food. Overall a wonderfull experience!

  • Reviewed: 15 July 2015

    9.2
    The opulence of the accommodation, the personalised service,...
    • Leisure trip
    • Couple

    The opulence of the accommodation, the personalised service, the food, the gracious proprietor

There are also 28 reviews without text. These impact the overall review score.

Showing 1 - 53

Guests also reviewed these properties: