Corner of Berg and Wilhelmina Streets, 7690 Franschhoek, South Africa
#8 of 26 hotels in Franschhoek
Guests' ChoiceBased on 48 hotel reviews
9.4Cleanliness
9.6
Comfort
9.8
Location
9.8
Facilities
9.4
Staff
9.5
Value for money
8.4
Free WiFi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: April 7, 2024
Sarah
South AfricaHotel staff were amazing, Conrad and his team went above and beyond to make our anniversary special. Room was so plush and comfy, gardens are beautiful. Dinner at Epice is a MUST! Protege breakfast was excellent.
Stayed in March 2024
Reviewed: March 17, 2024
Craig
AustraliaOnly slight negative. They cleaned the place but we thought the option of not replacing some towels would be good. We could have missed what to do but we wouldn’t have all towels replaced.
Everything. The room was large. Bed was very comfortable. We asked for a Bath and Shower. My partner loved the bath and the shower was great.
Stayed in March 2024
Reviewed: February 20, 2024
Nigel
United KingdomPool is quite small.
Location is perfect. An oasis just off the Main Street.
Stayed in January 2024
Reviewed: February 19, 2024
Peter
United KingdomNothing.
Beautiful hotel. Lovely people and a great setting. Amazing bedroom and bathroom.
Stayed in February 2024
Reviewed: February 4, 2024
Susan
United KingdomA beautiful relaxed hotel in the town of Franschhoek so able to walk to other restaurants. Large comfy rooms. Friendly staff.
Stayed in February 2024
Reviewed: November 23, 2023
April
United States of AmericaA dining area for lunch that services a simple menu other than the pool
Great Breakfast
Stayed in November 2023
Reviewed: October 15, 2023
Douglas
United KingdomOutstanding service. Staff all very attentive and friendly. Great location
Stayed in October 2023
Reviewed: October 15, 2023
Anne-marie
Netherlandsvery nicely kept, the photos don’t do it justice.
Stayed in October 2023
Reviewed: October 12, 2023
Louise
South AfricaNothing
The property is very tastefully decorated, the rooms are spacious and it is located in town but very quiet and peaceful inside. The staff are also very friendly. The restaurants on site are also very convenient.
Stayed in October 2023
Reviewed: July 16, 2023
Michelle
South AfricaVery quiet, comfortable, friendly staff.
Stayed in July 2023
Reviewed: June 18, 2023
Helen
South Africacentral , with excellent service and staff. We will come again
Stayed in May 2023
Reviewed: May 8, 2023
Nicholas
United Kingdomzero
Leeu estate is an exceptional venue.
Stayed in May 2023
Reviewed: March 27, 2023
Carolyn
United KingdomI loved everything about it!
Superb location, supremely comfortable, wonderful staff and one of the best meals of my life in Epice.
Stayed in March 2023
Reviewed: March 20, 2023
Maliga
United States of AmericaUnfortunately, the restaurant couldn't accommodate our party of 12 at one table for a special 70 th birthday celebration. Having booked one-third of the hotel, I expected a little bit more attention for this special event. Alls well that ends well, since I secured a spectacular venue to accommodate our request including the entertainment.
Location, friendly reception and restaurant staff. Very good breakfast.
Stayed in March 2023
Reviewed: March 9, 2023
Louise
United KingdomThe bar area as you had to help yourself.
Stayed in February 2023
Reviewed: March 8, 2023
George
United KingdomWe were unlucky with weather …
Comfortable , clean and tastefully decorated
Stayed in March 2023
Reviewed: February 24, 2023
Saila
NetherlandsNothing not to like, it was perfection.
Exceptionally good hotel in beautiful surroundings. Could not have been happier of our choice of hotel in Franschhoek. True five star experience with attentive staff, clean, spacious and comfortable rooms. Loved the beautiful bathtub. Pool was clean and whole pool area and gardens really well kept and beautiful. Great location in the middle of Franschhoek.
Stayed in December 2022
Reviewed: February 20, 2023
Jean-ann
United KingdomNothing
Location. Feel. Service and food
Stayed in February 2023
Reviewed: February 15, 2023
Margaret
United KingdomA beautiful, tranquil luxury hotel, right in the centre of Franschhoek. Breakfast outside on the terrace was delicious and we could not have felt more welcomed by the friendly staff. Our room was large and spacious, tastefully decorated and well equipped.
Stayed in February 2023
Reviewed: February 5, 2023
Sally
Irelandnothing
everything
Stayed in February 2023
Reviewed: February 4, 2023
Amanda
GuernseyA bar for hotel guests
Excellent
Stayed in February 2023
Reviewed: February 2, 2023
Marlene
South Africaonly complaint although management did try to rectify it was very low water pressure in the shower.
Breakfast was a treat! Our room was sublime
Stayed in January 2023
Reviewed: November 17, 2022
Bruce
United Kingdomnothing to dislike
very beautiful and tranquil.
Stayed in November 2022
Reviewed: October 14, 2022
Lella
South AfricaLoved location. Incredibly attentive staff. Gardens were so beautiful and most comfortable rooms. Only negative were the cigarette stubs raining from the room above us. Our outside sitting area was littered with stubs!!
Stayed in October 2022
Showing 1 - 25
Ocean City, USA
Seville, Spain
Tignes, France
Baton Rouge, USA
Jindabyne, Australia
Bremen, Germany
Kappl, Austria
Lima, Peru
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content