Reviews of Malachite Manor This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
PO inbox 1014, Drakensberg Gardens Road, 3257 Underberg, South Africa

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Reviewed: September 9, 2025 · Stayed in June 2025
Verified reviewReviewed: September 7, 2025 · Stayed in September 2025
Verified reviewExcellent location with great room. Thando was very friendly and professional. Had a bite to eat for lunch at Charlie’s restaurant. Evening dinner at Malachite was superb. Highly recommended
Good day Nicholas Thank you for your wonderful review, we are truly thrilled you enjoyed your stay with us and we hope to welcome you back soon. Regards, The Malachite Team
Reviewed: August 27, 2025 · Stayed in August 2025
Verified reviewIncredibly serene property. Friendly helpful staff. Close to all amenities. Nice getaway from the hustle and bustle.
Everything was exceptional.
Good day Yudhika Thank you for leaving a rating and review for us, we appreciate the feedback. We hope to welcome you back soon. Regards, The Malachite Team
Reviewed: July 23, 2025 · Stayed in July 2025
Verified reviewReviewed: July 16, 2025 · Stayed in May 2025
Verified reviewMalachite Manor truly felt like home-away-from-home!
Nothing
Good day Di Thank you for your rating and review, we are glad you felt at home and hope to see you again soon. Regards, The Malachite Team
Reviewed: July 15, 2025 · Stayed in July 2025
Verified reviewGreat room, loved the balcony and the setting was just beautiful. The decor was calming. The little details: electric blanket. Sherry on arrival. Real coffee. Face cloths. High quality bedding. The music choice in the public areas. Dinner was perfect. Loved the fireplace, it created a beautiful atmosphere.
There was nothing we did not like.
Good day Liz Thank you for leaving a wonderful review for us, we appreciate the feedback. We are thrilled you enjoyed your stay with us and that you noticed the special touches. We hope to welcome you back soon. Regards, The Malachite Team
Reviewed: July 10, 2025 · Stayed in July 2025
Verified reviewSo welcoming and cosy at a very cold time
Nothing -all good
Good morning Natasja Thank you for your lovely review, we are thrilled you enjoyed your stay with us and hope to welcome you back soon. Regards, The Malachite Team
Reviewed: July 9, 2025 · Stayed in June 2025
Verified reviewA beautiful property. Fireplace was amazing. The restaurant, Charlie’s, on the property served great food as did Malachite Manor. Enquire about spa treatments in advance.
Good day Karishma Thank you for leaving a rating and review for us. We also appreciate the fireplace in winter, it makes the whole house cosy and warm. We hope to welcome you back in summer, to experience the berg in all its greenery. Regards, The Malachite Team
Good day Karishma Thank you for leaving a rating and review for us. We also appreciate the fireplace in winter, it makes the whole house cosy and warm. We hope to welcome you back in summer, to experience the berg in all its greenery. Regar… Show more
Reviewed: June 18, 2025 · Stayed in June 2025
Verified reviewReviewed: June 2, 2025 · Stayed in May 2025
Verified reviewThis location is absolutely enchanting, especially during autumn - the colours were breathtaking! The staff were incredibly welcoming and made me feel right at home. We had one of the best burgers ever at Charlie’s - highly recommend it! Can’t wait to come back again.
Nothing!
Good day Lee Thank you for your wonderful review. We agree that this time of year in the Drakensberg is magical. You should return in the winter to experience the winter wonderland. We are thrilled you enjoyed your time wtih us and hope to welcome you back soon. Regards, The Malachite Team
Good day Lee Thank you for your wonderful review. We agree that this time of year in the Drakensberg is magical. You should return in the winter to experience the winter wonderland. We are thrilled you enjoyed your time wtih us and hope to … Show more
Reviewed: May 5, 2025 · Stayed in May 2025
Verified reviewThe location is spectacular
Good day Nondwe Thank you for leaving a rating and review for us. We appreciate the feedback and are glad you took the time to take in the spectacular surroundings. We hope to welcome you back soon. Regards, The Malachite Team
Reviewed: April 30, 2025 · Stayed in April 2025
Verified reviewBeautiful location. Great big room and had everything we needed. Friendly helpful staff. The restaurant, although run independently, was a treat, down on the dam! Will definitely stay again.
Good day Lynne Thank you for leaving a rating and review for us, we appreciate the feedback and hope to welcome you back soon. Regards, The Malachite Team
Reviewed: April 22, 2025 · Stayed in April 2025
Verified reviewOur trip to Underberg centred around the Splashy Fen Festival. The establishment's location was excellent, and as a bonus, my husband and I got to explore the Lesotho Maluti Mountains.
The breakfast was limited.
Good day Sharon Thank you for leaving a rating and review for us, we appreciate the feedback. We are thrilled you enjoyed your stay with us and took the time to explore the wonderful mountains. We hope to see you again next year for Splashy Fen. Regards, The Malachite Manor Team
Good day Sharon Thank you for leaving a rating and review for us, we appreciate the feedback. We are thrilled you enjoyed your stay with us and took the time to explore the wonderful mountains. We hope to see you again next year for Splashy… Show more
Reviewed: April 21, 2025 · Stayed in April 2025
Verified reviewReviewed: April 21, 2025 · Stayed in April 2025
Verified reviewReviewed: April 12, 2025 · Stayed in April 2025
Verified reviewRooms were lovely. Staff friendly and efficient.
Off the beaten track.
Good day George Thank you for leaving a rating and review for us, we appreciate the feedback and are thrilled you enjoyed your stay with us. We hope you left rested and relaxed and hope to welcome you back in the future. Regards, The Malachite Team
Good day George Thank you for leaving a rating and review for us, we appreciate the feedback and are thrilled you enjoyed your stay with us. We hope you left rested and relaxed and hope to welcome you back in the future. Regards, The Malach… Show more
Reviewed: April 11, 2025 · Stayed in April 2025
Verified reviewBreakfast was ok
The owners were very racist they accused my children on stilling the duvet cover and soiling the linen, after finding out that it was not them it was very difficult for them to even say sorry to us after serious accusation like this especially of accusing 10 and 12 year old children of stilling duvet covers and soiling the linen with blood.
Good day Philisiwe Thank you for leaving a rating and review for us, we apologise for your negative experience and we hope to do better in the future. Regards, The Malachite Team
Reviewed: April 6, 2025 · Stayed in March 2025
Verified reviewReviewed: March 27, 2025 · Stayed in March 2025
Verified reviewReviewed: March 24, 2025 · Stayed in March 2025
Verified reviewReviewed: March 10, 2025 · Stayed in January 2025
Verified reviewThe staff. The food.
Needs an air conditioning of a fan in rooms.
Good day Shannon Thank you for leaving a rating and review for us, we appreciate the feedback and will consider your input. Regards, The Malachite Team
Reviewed: January 30, 2025 · Stayed in January 2025
Verified revieweverything
Good day Sonja Thank you for leaving a rating and review for us, we appreciate the feedback. Regards, The Malachite Team
Reviewed: January 27, 2025 · Stayed in January 2025
Verified reviewReviewed: January 27, 2025 · Stayed in January 2025
Verified reviewReviewed: January 17, 2025 · Stayed in January 2025
Verified review