Reviews of Mercure Johannesburg Midrand This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Dear Valued Guest, Thank you so much for taking your time to review the hotel sharing your concerns, this helps us do better where we laiking so we can deliver an excellent and exceptional service. We sincerely apologise for the inconvenience you had with us during your stay, we had taken an action to check all the facilities and appliances you had issues with to make sure this does not happen again. We would like to say thank you so much for letting us know that the staff where friendly and amazing. Kindly give us another opportunity to wow your experience and expertise as we had made it our task to make it a point that we look into the concerns that you raised about your stay and difficulties. We’re committed to creating meaningful experiences for our guests, and your feedback encourages us to keep striving for excellence. We look forward to welcoming you back soon—whether for business or leisure—and hope your next visit is just as exceptional. Sincerely, Stanley Qayi

Dear Valued Guest, Thank you so much for taking your time to review the hotel sharing your concerns, this helps us do better where we laiking so we can deliver an excellent and exceptional service. We sincerely apologise for the inconv… Show more

Dear Lizelle, Thank you so much for your wonderful review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you enjoyed every aspect of your stay—from our friendly staff and convenient location to the sustainable initiatives and excellent service at large. Your perfect review across the board truly means a lot to our team, and we’re thrilled that we could make your single trip so memorable. Your feedback encourages us to keep striving for excellence. We look forward to welcoming you back soon—whether for business or leisure—and hope your next visit is just as exceptional. Sincerely, Stanley Qayi

Dear Lizelle, Thank you so much for your wonderful review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you enjoyed every aspect of your stay—from our friendly staff and convenient loca… Show more

Dear Natalie, Thank you so much for your kind words and for rating your stay. We're delighted to hear that you enjoyed our great staff, convenient location, and delicious coffee—your feedback truly means a lot to us. We also appreciate your thoughtful suggestion regarding having white wine available in the fridge. It's a great idea, and we'll certainly look into how we can enhance our in-room offerings to better meet guest preferences. We hope to welcome you back soon for an even more fantastic experience! Sincerely, Evah Khumalo Hotel Manager

Dear Natalie, Thank you so much for your kind words and for rating your stay. We're delighted to hear that you enjoyed our great staff, convenient location, and delicious coffee—your feedback truly means a lot to us. We also appreciate yo… Show more

DearPhilisiwe; Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your dinner and found our location convenient for your event. However, we're truly sorry to learn about the issue with the leaking bathroom basin and the safety concern it caused. Please accept our sincere apologies for this inconvenience. Your comments have been shared with our maintenance team to ensure this is addressed immediately. Guest safety and comfort are our top priorities, and we appreciate you bringing this to our attention. We hope to welcome you back soon and provide you with an even better experience — including a chance to enjoy our breakfast! Sincerely, Evah Khumalo Hotel Manager

DearPhilisiwe; Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your dinner and found our location convenient for your event. However, we're truly sorry to learn about the issue with the leaking bathro… Show more

Dear Ronald, Thank you so much for your wonderful review and for taking the time to share your experience with us! We genuinely apologies about the aspects or facilities that you were not happy about, we are looking to that. We look forward to welcoming you back soon—whether for business or leisure—and hope your next visit is just as exceptional. Sincerely, Stanley Qayi

Dear Ronald, Thank you so much for your wonderful review and for taking the time to share your experience with us! We genuinely apologies about the aspects or facilities that you were not happy about, we are looking to that. We look for… Show more

Dear Valued Guest, Thank you for your feedback. We're glad to hear that you had a good night's sleep and felt safe and secure during your stay — your comfort and peace of mind are very important to us. We also appreciate your honest comments regarding the pricing of our food. We're sorry to hear that you found it expensive, and we understand how important value for money is. Your feedback has been shared with our management team as we continuously review our offerings to ensure they meet our guests’ expectations. We hope to have the opportunity to welcome you again and provide an even better experience. Sincerely, Evah Khumalo Hotel Manager

Dear Valued Guest, Thank you for your feedback. We're glad to hear that you had a good night's sleep and felt safe and secure during your stay — your comfort and peace of mind are very important to us. We also appreciate your honest comme… Show more

Dear Mathaba, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our breakfast offerings and found the room spacious and comfortable. Your kind comparison to more expensive hotels is truly appreciated. We also sincerely apologize for the inconvenience caused by the non-functional lift for guests with disabilities. Please rest assured that this matter has not gone unnoticed, and we are actively working with our maintenance team to prioritize its repair. Accessibility is very important to us, and we are committed to ensuring all our guests feel welcome and accommodated. Regarding the electrical issues you mentioned, we appreciate you bringing this to our attention. Our maintenance team has been informed and will be conducting a thorough inspection of the plugs and lighting to resolve any faults promptly. Your feedback is invaluable in helping us improve our services, and we hope to welcome you back soon for an even better experience. Sincerely, Evah Khumalo Hotel Manager

Dear Mathaba, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our breakfast offerings and found the room spacious and comfortable. Your kind comparison to more expensive hotels is tru… Show more

Dear Xuan, Thank you so much for your wonderful review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you enjoyed every aspect of your stay—from our friendly staff, management and convenient location to the sustainable initiatives and excellent service at the restaurant. Your review across the board truly means a lot to our team, and we’re thrilled that we could make your single trip so memorable. It’s especially rewarding to know that our efforts in sustainability and the ALL loyalty programme made a positive impact on your stay. We’re committed to creating meaningful experiences for our guests, and your feedback encourages us to keep striving for excellence. We truly apologies for the hair dryer inconvenience, we have looked to it and replaced some, thank you so much for alerting us in this. We look forward to welcoming you back soon—whether for business or leisure—and hope your next visit is just as exceptional. Sincerely, Stanley Qayi

Dear Xuan, Thank you so much for your wonderful review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you enjoyed every aspect of your stay—from our friendly staff, management and conveni… Show more

Dear Lorato, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations. We sincerely apologize for the cleanliness issues, poor lighting, and the inconvenience caused by the elevator not working. Your comments are very important to us, and we take them seriously. We understand your concerns about the need for renovation and improving our standards. Please know that we are actively working on upgrades to enhance the comfort and quality of our facilities. Your feedback helps us identify areas that need attention, and we appreciate your honesty. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Sincerely, Evah Khumalo Hotel Manager

Dear Lorato, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations. We sincerely apologize for the cleanliness issues, poor lighting, and the inconvenience caused by … Show more

Dear Ncebakazi, Thank you so much for your kind words! We're delighted to hear that you enjoyed the breakfast and found the place comfortable. It was a pleasure hosting you, and we hope to welcome you back again soon! Sincerely Evah Khumalo Hotel Manager

Dear Ncebakazi, Thank you so much for your kind words! We're delighted to hear that you enjoyed the breakfast and found the place comfortable. It was a pleasure hosting you, and we hope to welcome you back again soon! Sincerely Evah Khum… Show more

Dear Valued Guest, Thank you for your kind words about the room — we're delighted to hear you enjoyed your stay! We also appreciate your feedback regarding the shower head placement. Your comments help us improve, and we’ll certainly look into adjusting it for better comfort. We hope to welcome you back soon! Sincerely Evah Khumalo Hotel Manager

Dear Valued Guest, Thank you for your kind words about the room — we're delighted to hear you enjoyed your stay! We also appreciate your feedback regarding the shower head placement. Your comments help us improve, and we’ll certainly look … Show more