Extremely slippery shower floor which can be dangerous (I mentioned this at reception when checking out). But I think the biggest disappointment (and frustration) was that nowhere was it stated that most of the facilities including restaurants would be closed. As we didn't want to drive off the premises, we had no choice but to use the only open restaurant on the premises despite it being a considerable walk from our room on the other side of the hotel (I am mobility impaired so it takes me forever to cross distance). But none the less, everything else was good.

Oh what a super comfortable bed - and such quiet peaceful surroundings with amazing views. Super friendly staff all round from the porter, to check-in, to the restaurant (only ONE open), and breakfast. Good amenities overall. Food was great (had pizza at Herolds Bistro) and nice selection for breakfast.

Stayed in April 2024

The service wasn't as great. My brownie was stale , had to navigate myself on arrival and etc.

The room was great, spacious and clean.

Stayed in April 2024

Some off your staff members not to friendly, (reception)

Like the buffet breakfast

Stayed in April 2024

The breakfast was horrible, long waiting times for coffee, no waiters, and the waiting time for food was not cool ... The water situation is uncomfortable hopefully that will be sorted soon. The phones in the room didn't work great. On reservation, we asked for a conjoint room the staff did not bother to honor the request

The spa is always a great idea. The location and clean rooms always a win

Stayed in April 2024

Good buffet breakfast. It’s a great location and excellent value for money.

Stayed in April 2024

We loved everything...

Stayed in April 2024

Needs a revamp but it seems underway

Stayed in March 2024

A used plaster found next to the bath,so not as clean as it should be. Rooms were a long way from check out. Asked for porter twice but never came so had to carry all our luggage ourselves

The place is good. Big rooms and very modern.

Stayed in March 2024

Room was large, well apointed and very comfortable. The staff was friendly and the room well cared for during our stay. The hotel is well designed and privacy, sound deadening materials etc was above average.

Stayed in April 2024

This time we definitely noticed the hotel struggled with maintenance. the hotel is old, furniture and interior is old , wear and tear is evident. the room wasn’t cleaned property, especially the carpet. the walkways/tiles needs proper cleaning. Herolds restaurant was a total disappointment. The lack of Quality Control/ supervision over Room cleaning/service and Breakfast (checking stations) has negative consequences and causes frustration. Construction/maintenance in progress outside at the patio.

we are returning guests knowing it offers good value as a 4star hotel. we always enjoyed the good breakfast, the spacious room, and located close to Heroldsbay beach - it all contributed to rest.

Stayed in April 2024

Instandhouding

Nice and clean.

Stayed in March 2024

Unfortunately the current exterior maintenance is understandable due to visible damp problems. But it doesn’t impact the stay negatively.

Good value for money. Beautiful views. Big spacious rooms.

Stayed in March 2024

There are no lifts and the floors are very slippery when wet

The room was well laid out and comfortable

Stayed in March 2024

Lacks atmosphere/ people/ music.

Breakfast was great. Facilities great.

Stayed in March 2024

Nothing.

Breakfast was very nice and lovely view.

Stayed in February 2024

Spa

Pool side, breakfast ,comfort of the room , golf course and the beautiful view.

Stayed in March 2024

The spa facilities needs an upgrade, overall comparing it to the standards of the hotel it does not meet the expectations of the hotel. For guests that work later than 5 it is not possible to relax and enjoy in the spa as it closes at 5pm.

Oubaai is a beautiful place, the pool is beautiful and peaceful. The room was refreshed once a day and stocked with new water/teas/coffees. Super comfortable bed and a beautiful bath to relax in. We loved breakfast and all the options it offered.

Stayed in March 2024

Dinner at the restaurant wasnt nice as the food wasnt that great, as well as the service Room service we've orderd something sweet, the dessert we received was old and wasnt great

The room was great, breakfast was super nice. The room service ordered was fast. Room was clean and fresh

Stayed in February 2024

Room service and servicing of the room with toiletries was poor. Had to constantly request.

Venue is excellent

Stayed in February 2024

They advertised Shuttle pick up from airport, it turns out you have to pay for it. Rather use Uber is cheaper

Food was good. Service was great. Staff very helpful and friendly

Stayed in March 2024

Slow service at the Bar and Grill. Not a lot of sinage to find your rooms. Carpets are old in room

The Views. The fancy rooms

Stayed in March 2024

At the moment nothing I'm okay with everything

I like the food & rooms are beautiful and spacious. And pools are excellent All are perfect Thank you.

Stayed in February 2024

Outside of the hotel is a bit dated and in need of a facelift

Staff were friendly and helpful

Stayed in February 2024

No out door chairs on the patio at the room had to ask.Constuction work on the room patio bricks all over wall in process off painting this was not good.No room inspection afer turn down

Very good

Stayed in March 2024