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  5. Reviews of First Group Riviera Suites

Reviews of First Group Riviera Suites

273 Beach Road, Sea Point, 8005 Cape Town, South Africa

#137 of 205 hotels in Cape Town

Guests' Choice

Review Score

Based on 359 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.5

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    7.9

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Showing 1 - 25

  • Reviewed: April 19, 2024

    8.0
    Value for money for the location. Great.
    • Leisure trip
    • Couple
    • Deluxe Studio with sea view
    • Stayed 3 nights

    Parking was over booked, but it was rectified.

    Location location location.

    Stayed in February 2024

  • Reviewed: April 3, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Hotel Room with Terrace
    • Stayed 1 night

    The rooms feel so premium that I was just hoping for slightly better coffee - but honestly, for the price point, I can't complain.

    The room was fantastic and the location is prime, everything is walking distance.

    Stayed in February 2024

  • Reviewed: March 24, 2024

    7.0
    Would have been a great holiday but being charged twice for the same room and then being charged for breakfast I had pre
    • Leisure trip
    • Solo traveler
    • Hotel Room with Terrace
    • Stayed 11 nights
    • Submitted from a mobile device

    Extremely unhappy at being charged twice by the hotel for the booking and then being charged for breakfast on my check out even though it was already included in the price and any extra items were paid for at the time. The receptionist couldn’t even figure out what the charges were for. By the way received no apologies for the double payment even though it took three weeks and a lot of hassle to get my money back.

    Room was large and kept very clean during my visit. Great location and great friendly staff, good cafe on site that does great food and drinks

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Comfortable stay
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Comfortable, great stay. Great facilities in the apartment. Excellent location for CT and Seapoint

    Stayed in March 2024

  • Reviewed: March 3, 2024

    7.0
    WERE TOLD ON DEPARTURE THAT ROOM TO BE RENOVATED
    • Leisure trip
    • Couple
    • Deluxe Studio with sea view
    • Stayed 4 nights

    NO BACK UP GENERATOR OR SOLAR. PLUS WE WERE ON THE 5TH FLOOR AND LIFT DIDNT OPERATE FOR NEARLY 2 DAYS INCLUDING ARRIVAL DAY. POOL IS ONLY PLUNGE SIZE. ROOM FLOOR WAS DIRTY, STAFF NEED BETTER EQUIPMENT TO CLEAN. SOME FURNITURE NEEDED REPAIRS, TABLE TOP LOOSE CHAIR LOOSE. HAIRDRYER NOT WORKING. BATHROOM BASIN TOO SMALL AND NO SPACE FOR TOILETRIES. PILLOWS LUMPY. NOT A 4 STAR MAYBE 3.5

    Location, View. Staff very helpful

    Stayed in March 2024

  • Reviewed: March 1, 2024

    7.0
    Clean and neat
    • Leisure trip
    • Couple
    • Hotel Room with Terrace
    • Stayed 3 nights
    • Submitted from a mobile device

    The reception staff attitude if you make a request for maintenance. The lack of responding to maintenance issues. The lack of security esp at night as anyone can walk into the building.

    The location, the lovely manager and the Cleaning Lady and the night receptionist were fabulous

    Stayed in March 2024

  • Reviewed: February 20, 2024

    7.0
    A comfortable no frills venue in a great location
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 3 nights

    The room was not very clean when we arrived and there was no bedding for the third guest. I did not realise that we had to book a parking. The whole building should be smoke free. The guests next to us smoked on their balcony which drifted into our room.

    Good beds, and a great location with good views of the sea. Very nice to be able to have a drink at the cafe on the beach road

    Stayed in February 2024

  • Reviewed: February 14, 2024

    7.0
    Very noisy hotel! Not great for someone who just want to relax
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with sea view
    • Stayed 1 night
    • Submitted from a mobile device

    The house keeping staff at the property is very noisy. The lift was not working during my stay, one of the staff was taking goods via the stairs and banging on the stairs so loud at 7am. I don’t want to be woken up at 7am when I am on holiday!!! Constant slamming of doors and speaking loud outside rooms so early in the morning. No thnx!!!

    Location is perfect, right in front of the beach. Close to restaurants and lots of shops. Room is nice and spacious.. Balcony with sea view

    Stayed in February 2024

  • Reviewed: February 12, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Hotel Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Loadshedding is fine but please warn the guests when it happens ! Some hotels don’t have it and it is a plus

    What you can expect in terms of comfort for a 4 star hotel

    Stayed in February 2024

  • Reviewed: January 13, 2024

    8.0
    Overall, our room was nice, clean and comfortable. The room was next to reception which was a bit no
    • Leisure trip
    • Couple
    • Hotel Room with Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff at the Jooma restaurant are not very attentive. On our last day, they got our order wrong and they always chatting loudly amongst themselves.

    Breakfast was excellent.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Hotel Room with Pool View
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything, except that we park in the street 😞

    Stayed in January 2024

  • Reviewed: December 30, 2023

    8.0
    I love it. I’m a regular at review. I love new improvements I will definitely refer recommend and
    • Leisure trip
    • Couple
    • Hotel Room with Terrace
    • Stayed 3 nights
    • Submitted from a mobile device

    Coffee shop closing early. Why not 24hrs..? Why the pool is so small?so misleading

    Coffee shop sucks. Get professionals experienced ppl please, and a bigger pool

    Stayed in December 2023

  • Reviewed: December 19, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Hotel Room with Terrace
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was perfect

    Stayed in December 2023

  • Reviewed: December 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms were spacious

    Location convenient close to the sea

    Stayed in November 2023

  • Reviewed: December 1, 2023

    8.0
    Good
    • Business trip
    • Couple
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    None

    It's very decent Place well situated to the sea

    Stayed in November 2023

  • Reviewed: November 22, 2023

    9.0
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    The smell of the carpet

    The rooms were clean comfortable beds soft linen and friendly staff

    Stayed in November 2023

  • Reviewed: November 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nice place. Highly recommend.

    Stayed in November 2023

  • Reviewed: November 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I booked in June, requested a sea facing room I was told they were fully booked, for someone who booked in June that was very disappointing when there were new people checking in but the staff refused to move us but overall was happy with everything else.

    Stayed in November 2023

  • Reviewed: October 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    We booked two rooms. And one room was poorly cleaned (in second floor) We lived in first floor and it’s was very noisy from reception . And also on first floor in bathroom from time to time smells cigarettes from ventilation

    Hotel is good, especially coffee in a bar, very nice. We like breakfast

    Stayed in October 2023

  • Reviewed: October 17, 2023

    9.0
    Solo short break
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing. Only thing is you get tea, coffee and milk only arrival but not many. Some more would be good.

    Fantastic location. Eating choices range from the onsite coffee shop to smart hotel restaurants and fast food right on the promenade. Bright and welcoming entrance, great spa treatments at good prices Everything you can want for self-catering if you choose.

    Stayed in October 2023

  • Reviewed: October 3, 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Aircon did not work

    I like everything

    Stayed in September 2023

  • Reviewed: September 30, 2023

    9.0
    A perfect place for queens and kings. I would choose this place again when I come to Cape Town.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The restaurant service and food were bad. And the breakfast was not free. Long waiting period for food and bad food served.

    All the staff were very helpful and friendly. And I enjoyed my suite. There was free WiFi and access to Netflix for non subscribers and other apps available. I also enjoyed the private outside area in each suite. And lastly, but not least, the heated pool was amazing.

    Stayed in July 2023

  • Reviewed: September 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The customer service was great. Lauren was amazing, she made our stay extra awesome.

    Stayed in August 2023

  • Reviewed: September 23, 2023

    8.0
    Lovely accommodation
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Load shedding: our door was unlocked and open when we returned at end of the day

    Lovely property Great location close to Mojo and the beach

    Stayed in September 2023

Showing 1 - 25

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