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  5. Reviews of The Crown Guest House

Reviews of The Crown Guest House

16 Kroon Drive, 9701 Bethlehem, South Africa

#10 of 19 hotels in Bethlehem

Guests' Choice

Review Score

Based on 33 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9

  • Location

    9.2

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 41

  • Reviewed: August 8, 2019

    9.2
    Bed nice and clean one room reserved instead of two
    • Business trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night

    Apparently the owner is overseas with a friend attending to reception, very friendly but not up to speed with managing of reservations. Hopefully thing will be better when the owner is back in the saddle.

    The place is clean, very easy reachable, nice parking. The bathroom is nice and spacious, the room not that spacious with a very nice bed and clean bedding.

    Stayed in August 2019

  • Reviewed: November 28, 2018

    4.6
    Very Poor Customer Service
    • Business trip
    • Solo traveler
    • Standard Twin Room with Garden View
    • Stayed 1 night

    They didn't give me an invoice upon arrival and departure and were very rude over the phone when I requested that they send it. To this day I don't have my invoice No utensils in the room No microwave in the room No plate etc.., yet they do not provide alternative dining places which are accessible when they are not there... The yogurt that were issued at breakfast were 1 day away from expiration and upon opening 2 of them, they were already gone bad They could do more and fit in showers instead of baths The breakfast was not nice. The bacon tasted old and hard, couldn't even cut through it as it would break... Customer service goes beyond having a physically fit facility to stay. The service you will get, especially from the reception lady who answers the phone and does the admin is very poor and embarrassing to say the least. If you want a decent place to stay followed by horrible customer service - Please select this place to stay. I am interested to hear how they will respond, I bet they are going to be defensive and not fix their issues

    Stayed in November 2018

  • Reviewed: May 3, 2018

    8.8
    My stay was super interesting.
    • Leisure trip
    • Group
    • Double or Twin Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like where we parked it was lot of water and it was not raining.

    The owner was so friendly, what I like most is the painting she is doing and her husband cooked delicious food.Really it was so awesome.

    Stayed in April 2018

  • Reviewed: May 1, 2018

    9.6
    Wonderful stay, and to be recommended. The little things are easily forgiven with the friendliness
    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View
    • Stayed 2 nights

    Wonderfully friendly, except maybe our arrival could have been a bit nicer. We came too early, my mistake, but the lady almost turned us away and said we needed to come back later. She then relented to call the landlord and then we could enter our room, which actually was ready.

    The matress was a bit hard for our older hips, but the linen was wonderfully warm and soft and the room cozy and airconditioner kept us nice and warm. The manager went out of his way to suit our specific dietary needs (glutenfree and vegetarian) and we even got fresh cream for our coffee. Beautiful breakfast buffet. Thank you.

    Stayed in April 2018

  • Reviewed: November 21, 2019

    8.3
    Nice place to stay for our one night stop.
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Garden View
    • Stayed 1 night

    Nothing

    Only a one night stay as part of our journey but a very comfortable place to stay. Tidy clean rooms and very comfortable bed.

    Stayed in October 2019

  • Reviewed: August 14, 2019

    10
    Really enjoyed our stay. Will definitly book again
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    No hairdryer in the room

    Excellent location Very friendly staff Rooms clean and confortable

    Stayed in August 2019

  • Reviewed: March 9, 2019

    9.6
    Great
    • Business trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    They may need to renovate the room we were in a little.

    Service was excellent and professional.

    Stayed in March 2019

  • Reviewed: April 3, 2018

    10
    Had everything to suit my needs
    • Leisure trip
    • Group
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Had everything to suit my needs

    Stayed in March 2018

  • Reviewed: March 8, 2018

    7.9
    Comfortable
    • Business trip
    • Solo traveler
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    N/a

    Stayed in March 2018

  • Reviewed: January 21, 2018

    9.6
    Beautifull, friendly and clean venue.
    • Business trip
    • Solo traveler
    • Double Room with Garden View
    • Stayed 1 night

    I would prefer a fridge in the room.

    Stayed in January 2018

  • Reviewed: January 1, 2018

    10
    Very friendly staff - very clean and excellent breakfast!
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly staff - very clean and excellent breakfast!

    Stayed in December 2017

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: May 30, 2016

    9.2
    Great breakfast and nice people.
    • Leisure trip
    • Couple

    There is a water pressure change when your neighbor uses water causing large variations in temperature. (Only once)

    Great breakfast and nice people. The room was comfortable and modern. Great water pressure in the shower with plenty of hot water. We will stay here again.

  • Reviewed: February 22, 2016

    10
    I enjoyed the tranquility and peace.
    • Business trip
    • Solo traveler

    I enjoyed the tranquility and peace. The staff were exceptionally accommodating and my stay was comfortable. The staff also went out of their way to accommodate my early work mornings.

  • Reviewed: January 18, 2016

    9.6
    Owner welcoming, very friendly and hospitable.
    • Leisure trip
    • Couple

    Owner welcoming, very friendly and hospitable. The garden is lovely and we were taken on a guided tour of the garden. The ambiance is amazing. The rooms are very clean and the decor classy. The breakfast was devine. A HOME AWAY FROM HOME! I will definitely go back and recommend to friends and family.

  • Reviewed: November 26, 2015

    9.6
    I really enjoyed my stay and the friendliness of Mr.
    • Leisure trip
    • Couple

    I really enjoyed my stay and the friendliness of Mr. Henning to go out of his way to meet the requirements of the guests. We will certainly recommend Crown to our friends and family. We wish everybody the best for the future and that you all be blessed. Thank you very much

  • Reviewed: November 10, 2015

    10
    The place was luxurious as advertised on their website and...
    • Leisure trip
    • Family with young children

    The place was luxurious as advertised on their website and the entire setup and decoration is outstanding with a beautiful garden and a refreshing scent of flowers. We were welcomed with love and it made us feel at home. It was very clean, quiet, secure, peaceful and the food was delicious. We really enjoyed our stay and thanks for the hospitality we will definitely come back with some friends.

  • Reviewed: August 11, 2015

    9.6
    Very friendly hosts.
    • Leisure trip
    • Solo traveler

    Very friendly hosts. Very good location to Clarens. Secure and save. Beautiful decor. Absolutely admirable what has been done to set up a guest house like this.

  • Reviewed: June 18, 2015

    9.2
    Recommended: use this guesthouse as a starting point for a...
    • Leisure trip
    • Couple

    Recommended: use this guesthouse as a starting point for a few days adventuring into Lesotho. Ask Anita for help with planning and itinerary! The accommodation is simple and comfy, but it is the hospitable owners who truly make this stay worthwhile. Well travelled, entertaining and great company, no request was too small and all food provided was freshly prepared (if not home-grown as well). The guesthouse is just off the main road in Bethlehem, 20 minutes drive to Clarens and half an hour from Golden Gate. Electric blankets, effective room heating and steamy hot-tubs were welcomed after each day of mountain walking in wintry wind!

  • Reviewed: May 12, 2015

    5.8
    Good location.
    • Leisure trip
    • Family with older children

    No wifi at all despite advert saying free wifi throughout. Very cold dining room makes breakfast uncomfortable. Service at breakfast below par. Shower water temperature unstable (owners explained it's due to using gas geysers, but that's cold comfort when your shower turns ice cold halfway through your morning shower). We had the most basic dinner served on the night we arrived which though tasty was exorbitant (R180 for a pie & mash!). No garden as advertised. Tv advertised as flat screen turns out was about 13" screen and only one news channel (SABC). No international news channel.. Quite a let down. Generally not good value for money

    Good location. rooms are nice and clean. Owner Anita is nice. Beds very warm

  • Reviewed: May 3, 2015

    9.6
    Amazing , lovely hosts, enjoyed every moment.
    • Leisure trip
    • Couple

    Hot water did sometimes run out, but the fancy geyser recovers within 10 mins! No big deal, then. It's untrue that "no credit card needed to book", full amount was billed immediately upon booking. There was noisy party at the nearby casino on one of the nights.

    Amazing , lovely hosts, enjoyed every moment. Home away from home. The town was actually not cold, enjoyed it. Clean,extremely well maintained house. Highly recommended !

  • Reviewed: March 8, 2015

    10
    Guest house is run by extremely kind couple, which is always...
    • Business trip
    • Solo traveler

    Guest house is run by extremely kind couple, which is always keen on helping you not only during your stay, but with getting around South Africa and Lesotho as well. Family atmosphere in Crown embraces you, indeed. Sleeping comfort was amazing and so was breakfast.

  • Reviewed: January 5, 2015

    10
    The entire Guest house was tidy and nice.
    • Couple

    Nothing at all

    The entire Guest house was tidy and nice. The room was spacious, well furnised and decorated. Security for both guests and cars was also excelllent. Breakfast was served on time and was also worthy the value. I would highly recommend this accommodation to someone else.

  • Reviewed: May 3, 2016

    10
    Beautiful,Clean and Neat place with very friendly Staff...
    • Leisure trip
    • Family with young children

    Parking a bit further from my room.

    Beautiful,Clean and Neat place with very friendly Staff members.

  • Reviewed: May 1, 2016

    10
    The offer of the evening meal and lovely pet dogs.
    • Business trip
    • Solo traveler

    Nothing

    The offer of the evening meal and lovely pet dogs.

  • Reviewed: March 26, 2016

    10
    Service was excellent and the food was amazing.
    • Leisure trip
    • Group

    Nothing

    Service was excellent and the food was amazing. Owners are friendly. Rooms are amazing...

  • Reviewed: December 15, 2015

    10
    Beautiful room, comfortable bed, great breakfast!
    • Business trip
    • Solo traveler

    Beautiful room, comfortable bed, great breakfast!

  • Reviewed: December 5, 2015

    9.2
    The place and staff are very warm and welcoming
    • Couple

    The place and staff are very warm and welcoming

  • Reviewed: December 1, 2015

    10
    Very friendly service.
    • Leisure trip
    • Couple

    Very friendly service. Would definitely use it again! And beautiful decor.

  • Reviewed: September 30, 2015

    10
    Excellent breakfast and dinner!
    • Leisure trip
    • Couple

    Excellent breakfast and dinner!

  • Reviewed: September 29, 2015

    9.6
    Friendly owners, great ambience, good food and very nice...
    • Leisure trip
    • Couple

    Friendly owners, great ambience, good food and very nice accommodation

  • Reviewed: September 6, 2015

    8.8
    Cleanliness and comfort of rooms
    • Business trip
    • Solo traveler

    Breakfast menu needs to be increased to include cereals even though a fruit salad was provided.

    Cleanliness and comfort of rooms

  • Reviewed: September 6, 2015

    9.2
    They are very welcoming
    • Leisure trip
    • Couple

    Nothing

    They are very welcoming

  • Reviewed: September 4, 2015

    9.2
    Friendly accommodating owners
    • Leisure trip
    • Solo traveler

    Friendly accommodating owners

  • Reviewed: August 10, 2015

    10
    The warm reception from the owner.
    • Group

    The warm reception from the owner.

  • Reviewed: July 27, 2015

    8.3
    The water pressure in the showers kept changing.
    • Leisure trip
    • Couple

    The water pressure in the showers kept changing. I think it is a municipal problem

  • Reviewed: April 28, 2015

    9.6
    the hosts were fantastic people - down-to-earth and full of...
    • Leisure trip
    • Couple

    the hosts were fantastic people - down-to-earth and full of good advice on where to travel.

  • Reviewed: April 28, 2015

    10
    Lovely breakfast
    • Business trip
    • Solo traveler

    Lovely breakfast Accommodating as we had to leave early every morning

  • Reviewed: April 7, 2015

    9.2
    Meeting Anita (the owner) and how nice and clean was...
    • Leisure trip
    • Solo traveler

    Maybe is not the cheapest option, but definitely a very good value for money!

    Meeting Anita (the owner) and how nice and clean was everything.

  • Reviewed: March 31, 2015

    9.6
    Nice, clean and comfortable room.
    • Leisure trip
    • Couple

    Nice, clean and comfortable room. Spaceous bathroom. Very friendly owners. Good place to stay close to Clarens (20min drive)

  • Reviewed: February 26, 2015

    10
    Tranquility and we enjoy the garden after a hard day of work.
    • Business trip
    • Couple

    There was no hairdryer. I am use to this and did not take my own along.

    Tranquility and we enjoy the garden after a hard day of work.

  • Reviewed: January 28, 2015

    9.6
    The whole service offering was just fantastic!
    • Leisure trip
    • Couple

    The whole service offering was just fantastic! The reason we keep going back when in Bethlehem. Keep up the great work Anita and Callie

There are also 19 reviews without text. These impact the overall review score.

Showing 1 - 41

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