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Reviews of The Russel Hotel 3 stars

Cnr. Long, Graham and Unity Street, 6570 Knysna, South Africa

#21 of 28 hotels in Knysna

Guests' Choice

Review score

Based on 108 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.7

  • Location

    8.1

  • Facilities

    7.6

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    7.5

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Showing 1 - 75

  • Reviewed: 5 April 2018

    10
    I liked the surroundings and the fact that it was close to...
    • Leisure trip
    • Group
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    I liked the surroundings and the fact that it was close to all that we needed to do and go..the hospitality was great staff was absolutely friendly.. I would recommend this hotel to everyone I know and would be more than happy to make it my choice of accomodation again ..

    Stayed in April 2018

  • Reviewed: 20 February 2018

    9.2
    Room upgrade
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location map on the Booking.com was wrong. So, I was difficult to find the hotel.

    I requested to change the room to the lake view one. The manager was willing to accept it withut additional fee.

    Stayed in February 2018

  • Reviewed: 7 February 2018

    4.6
    There are better places to stay in Knysna
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bed linen clean but grey, old and tired . Pillows lumpy and not nice. No safe key, and when we asked to be Moved to a room with functions safe, ignored

    Not a lot

    Stayed in January 2018

  • Reviewed: 31 January 2018

    10
    I t was totally FABULOUS.We wil be back
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    i don't think you could improve on anything. Maybe if you had the space a swimming pool would have been an added bonus, although, the beautiful beaches were just down the Road. even that shopping Center down the road was excellent, providing for all ones need.

    We loved the Hotel, the Location. the very friendly Staff and the lovely breakfast. The Total atmosphere at the Hotel was amiazing.

    Stayed in January 2018

  • Reviewed: 12 January 2018

    9.6
    Perfect place, location, breakfast, staff....
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night

    Do not think my comments can be implemented though... If the hotel could have a swimming pool it would be ideal for families travelling with children in summer.

    We were allowed to check in 2 hours earlier and this was just the cherry on top of the cake... We were not aware the rate included breakfast, so this came as a huge surprise as well. Big up to Russell Hotel...

    Stayed in December 2017

  • Reviewed: 11 January 2018

    7.1
    Plug sockets in room were not working and one of the lamps...
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Family room was a little cramped and the parking was a bit tricky as it was busy. A good short stop to stay over in but would not stay for an extended period of time as is not geared up for kids, ie. no pool etc.

    Plug sockets in room were not working and one of the lamps was not working. Coffee machine was out of order in the morning. However the gentleman on duty for breakfast was very accommodating and breakfast was good.

    Stayed in December 2017

  • Reviewed: 1 January 2018

    10
    Great
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    A mirror above the desk would be great as the bathroom is too dark to apply makeup etc. The smoke detector also emits a flashing light at night which disturbed my sleep - not sure what you could do to solve this.

    We enjoyed the décor and cleanliness as well as the friendly helpfulness of the staff.

    Stayed in December 2017

  • Reviewed: 30 December 2017

    7.5
    Enjoyable Holiday
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 7 nights

    1. The cottage is old like those of the 17th century, it needs renovation. 2. Beds in the upper room were noisy even in he slightest of movements

    1. Breakfast was good and had a variety to choose from.

    Stayed in December 2017

  • Reviewed: 18 July 2017

    7.9
    The staff was friendly and helpful.
    • Leisure trip
    • Group
    • Family Suite
    • Stayed 2 nights

    The staff was friendly and helpful. The rooms were clean we got value for money. However on check in the receptionist did not give us all the information about twin plug adapters and wifi, we had to ask.

    Stayed in July 2017

  • Reviewed: 17 July 2017

    10
    Russel Hotel - Knysna Oyster Festival weekend.
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 2 nights

    Someone to help with the suitcases. We were on the third floor. There is no lift, so we had to carry it all up.

    Friendly service, comfortable rooms, great breakfast! I liked that there is a fridge, kettle, microwave and coffee in the room. The hotel is at a great location, we were able to walk to the Waterfront and the Knysna Mall. We loved our stay. Thank you!

    Stayed in July 2017

  • Reviewed: 2 May 2017

    7.1
    room was nice and big.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Bed was really not great. Guests in the room opposite were so inconsiderate - opening and closing of doors for almost two hours, Loud chatting. got woken up at 4.00am by two people knocking on the door of the room opposite ours.

    room was nice and big. clean, good bedding Bathroom was clean .

    Stayed in April 2017

  • Reviewed: 1 May 2017

    10
    AWESOME F
    • Leisure trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    I didnt like the fact that they were so nice,i didnt like the fact when I asked for assistance that they were ready for me........I LOVED IT

    I loved all of it,the staff was excellent,they were very nice,assisting on all aspects,had the best timer ever,i couldnt have asked for a better stay.

    Stayed in April 2017

  • Reviewed: 27 January 2017

    7.5
    I had phoned several times to the manager and to bookings...
    • Family with young children
    • Family Room
    • Stayed 1 night

    I had phoned several times to the manager and to bookings dot com regarding 1 guest not making the trip and for a refund, management had made promises to look into the matter, but to date nothing is done, in this regards I am very disappointed, form your records you will see how many times I have tried to clear this matter before arriving.disappointed because I could not get a refund.

    Stayed in December 2016

  • Reviewed: 20 January 2017

    10
    A very nice stay
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    The only thing I think of could be that wifi connexion wasn't working very well...

    Ideal room for a family of 4, nicely equipped and spacious, all with real beds. Hotel staff very kind, welcoming and helpful. Very nice breakfast

    Stayed in December 2016

  • Reviewed: 17 January 2017

    7.9
    Warm welcoming, clean, very good price for the room, which...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    On booking it didn't show the right location so it's further to the waterfront than I though..room not that good isolated.

    Warm welcoming, clean, very good price for the room, which was also big.

    Stayed in January 2017

  • Reviewed: 9 January 2017

    4.5
    Never again
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are like paper ,we did not sleep at all u can literally hear the people talking all night ,then we got the most awe full smell coming into the rooms the people next to us we're cooking in the rooms they must have sneaked a stove in ,the place was stinking ,I got a call just before 10pm to ask if we were cooking I told reception that the smell is coming from the people next to us and I had also complained that we were traveling from far and we were tired if she could please ask them to keep it down ,that was not the only problem when they open the taps or flush the toilets we could hear every thing the pipes are built in the thin walls noise noise all night long like I said the walls were like paper that was terrible I left the next day early to mossel bay just to book in to a garden court hotel to eventually get peace and rest worst nite ever.

    The staff was the best since we got there we were greeted up to the time we had breakfast thy deserve a thumbs up thank u for the warm welcome.

    Stayed in January 2017

  • Reviewed: 3 January 2017

    10
    Nays Taym @ Nice-Na's (Knysna) Russel Hotel......
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    The fact that they only have stairs was a bit odd; having to walk 2-nad-half sets of stairs everyday was very straneous to my wife and kids, her thighs are still sore. Also their WiFi needed lo on details, which were not readily available in our room, like other hotels do.

    Nice, clean and tidy all round. Very nice and helpful staff, especially the manager and his 2 reception ladies. Breakfast on time and on point everyday. Nice and enjoyable stay and excellent value for money all the way

    Stayed in January 2017

  • Reviewed: 23 December 2016

    7.1
    The free WiFi, hotel rooms were clean, loved the hot...
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Too much noise from outside, door needs a dead bolt inside...felt insecure. Self catering a no no for us, too old ...

    The free WiFi, hotel rooms were clean, loved the hot chocolate and tea, breakfast was amazing. ..simple and delicious ... compliments to the chef, front desk staff were friendly and accommodating

    Stayed in December 2016

  • Reviewed: 25 September 2016

    6.3
    Very friendly and helpful staff
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 1 night

    Very noisy neighborhood at night - I think in close proximity to a nightclub. At one stage there were drag races in the road outside of the hotel.

    Very friendly and helpful staff

    Stayed in September 2016

  • Reviewed: 31 March 2018

    10
    Very comfortable and safe, good location with a fantastic breakfast
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast

    Stayed in March 2018

  • Reviewed: 12 March 2018

    8.3
    Knysna stop over
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Air conditioning, breakfast included WiFi was good.

    Stayed in March 2018

  • Reviewed: 21 January 2018

    7.5
    Short stay. Comfortable. Breakfast was great.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Nil

    Friendly staff, rooms were clean. Great breakfast

    Stayed in January 2018

  • Reviewed: 21 January 2018

    8.3
    Enjoyed your stay ,the staff was friendly and helpful.
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 3 nights

    Stairs.Need a lift.

    Good service.

    Stayed in December 2017

  • Reviewed: 8 January 2018

    10
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    No Escalator

    Quite and nice

    Stayed in January 2018

  • Reviewed: 8 January 2018

    8.3
    The friendly,helpful and professional staff members
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The friendly,helpful and professional staff members

    Stayed in January 2018

  • Reviewed: 1 January 2018

    5.5
    The shalley was the worst thing ever
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The place we were booked in (shalley)

    Staff were friendly

    Stayed in December 2017

  • Reviewed: 23 December 2017

    10
    Value for money
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Clean and friendly

    Stayed in December 2017

  • Reviewed: 22 December 2017

    5.8
    Disappointing
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    No hot water the night time. No bath stopper . Parking was a nightmare

    Stayed in December 2017

  • Reviewed: 22 December 2017

    10
    Loved it
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Coffee machine wasn't working all the time. Shower water got cold quickly

    Loved the rooms and breakfast

    Stayed in December 2017

  • Reviewed: 16 December 2017

    10
    Thanks my stay was nice.
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    The staff washing the coffee mugs in the wash basin of the toilet.

    Everything

    Stayed in December 2017

  • Reviewed: 5 December 2017

    6.3
    it´s very normal accomodattion, nort good not bad.
    • Leisure trip
    • Group
    • Family Suite
    • Stayed 1 night

    this hotel is very difficult to find because the indications aren´t correct in google maps.

    it´s very normal accomodattion, nort good not bad...

    Stayed in November 2017

  • Reviewed: 5 November 2017

    10
    Highly recommendable
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 1 night

    Very limited selection in the bar. No pool.

    Great breakfast, very friendly staff, nice guesthouse in the backyard.

    Stayed in October 2017

  • Reviewed: 24 October 2017

    10
    The stuff amazing
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The stuff amazing

    Stayed in October 2017

  • Reviewed: 7 September 2017

    8.8
    Incredibly great rate for spacious room with great variety of breakfast.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 1 night

    We could use extra shower room.

    Incredibly great rate for spacious room with great variety of breakfast.

    Stayed in September 2017

  • Reviewed: 23 June 2017

    7.1
    Value for money
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The rooms need a little maintenance.

    Value for money. Really excellent breakfast!

    Stayed in June 2017

  • Reviewed: 23 April 2017

    7.9
    It's a 3 star hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Carpets. Wifi didn't connect at all.

    Breakfast. Parking. Staff. Complimentary bottled water in the room.

    Stayed in April 2017

  • Reviewed: 16 April 2017

    10
    Great location to further explore the surrounding area with incredibly helpful staff.
    • Leisure trip
    • Group
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    It's a little dated but very clean.

    Very helpful staff, location was great. Breakfasts great quality.

    Stayed in April 2017

  • Reviewed: 10 April 2017

    8.8
    Good stay
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Old furniture n the cottage

    Parking. Own space

    Stayed in April 2017

  • Reviewed: 20 March 2017

    7.1
    Fine
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Cleaning the property on a regular basis

    Whe found alot of ants in the kitchen and the property hasnt been dusted off for a while

    Stayed in March 2017

  • Reviewed: 23 January 2017

    7.9
    Nice room clien a/c.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Nice room clien a/c. Good place

    Stayed in January 2017

  • Reviewed: 23 January 2017

    10
    breakfast was excellent
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 2 nights

    breakfast was excellent

    Stayed in December 2016

  • Reviewed: 20 January 2017

    8.3
    Good place to sleep
    • Leisure trip
    • Family with older children
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    Room facilities were a bit old.

    Breakfast was good, private parking, walking distance from downtown Knysna.

    Stayed in January 2017

  • Reviewed: 15 January 2017

    2.5
    Self catering unit is shocking
    • Leisure trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The self catering unit looks like a hobbit house.

    Nothing

    Stayed in December 2016

  • Reviewed: 6 January 2017

    7.5
    Really enjoyable stay
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Comfort and cleanliness of the room

    Stayed in January 2017

  • Reviewed: 1 January 2017

    9.6
    please cater for muslims with an outside halaal delivery...
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night

    please cater for muslims with an outside halaal delivery service for breakfast

    Stayed in December 2016

  • Reviewed: 29 December 2016

    10
    Very clean and friendly staff
    • Leisure trip
    • Solo traveller
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Very clean and friendly staff

    Stayed in December 2016

  • Reviewed: 24 December 2016

    7.1
    Reasonable rates and the rooms were clean
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    The wooden floors in the rooms are too noisy

    Reasonable rates and the rooms were clean

    Stayed in December 2016

  • Reviewed: 24 December 2016

    9.6
    Value for money
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Pretty good value for money. Very clean and the staff were very friendly.

    Stayed in December 2016

  • Reviewed: 18 December 2016

    7.5
    Nice place to stay
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 2 nights

    Parking is a bit tight

    Very spacious and neat accommodation. Friendly staff.

    Stayed in December 2016

  • Reviewed: 12 December 2016

    8.3
    Comfortable and staff was very friendly and helpful great value for your money.
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool.

    Stayed in December 2016

  • Reviewed: 5 October 2016

    8.3
    Will visit again when in knysna
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    The friendly staff and food was excellent

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 May 2016

    5.4
    The beds were comfortable.
    • Leisure trip
    • Group

    Place had a strong musty smell which did not make for comfortable sleep. Room was not attractive. Check in time only up to 9:30pm Breakfast only from 7:30am - a bit late for early travellers

    The beds were comfortable. Location Fridge in room

  • Reviewed: 29 March 2016

    10
    The staff was extremely polite and the the stay was...
    • Leisure trip
    • Couple

    The staff was extremely polite and the the stay was fantastic. The room was clean and very comfortable with all amenities needed. Very impressive overall

  • Reviewed: 1 February 2016

    10
    Excellent choice in Breakfasts, Private parking behind a...
    • Leisure trip
    • Couple

    Wifi speed could be better...but it was free.

    Excellent choice in Breakfasts, Private parking behind a locked gate, personal key to the gate, friendly staff

  • Reviewed: 11 January 2016

    8.8
    The staff were exceptionally friendly and welcoming
    • Leisure trip
    • Family with young children

    Could you possibly add room service in future?

    The staff were exceptionally friendly and welcoming No questions needed to be asked because they were all given.

  • Reviewed: 6 October 2015

    7.1
    Spacious room, clean, quiet location, walking distance to...
    • Leisure trip
    • Couple

    Interior outdated, wifi slow and not accessible from whole hotel area, some things were broken (handrail, door lock).

    Spacious room, clean, quiet location, walking distance to Waterfront and Main Road, friendly and helpful staff.

  • Reviewed: 7 July 2015

    9.2
    Rooms were spacious
    • Leisure trip
    • Family with older children

    cycle-riders blocking entry with their bicycles - but the hotel can not be held responsible for this.

    Rooms were spacious Safe parking nice Breakfast

  • Reviewed: 7 April 2015

    3.8
    The manager is very nice and helpful
    • Leisure trip
    • Family with young children

    It is a budget hotel and should not be used if you are looking for a nice garden route and Knysna experience. There is no internet which the kids missed in the evenings to play on their pads.

    The manager is very nice and helpful

  • Reviewed: 25 January 2015

    9.2
    Excellent location
    • Leisure trip
    • Group

    Unfortunately no lift - 3 levels with stairs only

    Excellent location Value for money Friendly, helpful staff Quality accommodation Breakfast included in price

  • Reviewed: 5 January 2015

    6.3
    The hotel has a good breakfast selection and the staff are...
    • Leisure trip
    • Couple

    For the price we paid it isn't ideally situated, has no pool (Knysna can get very hot) and the decor and overall appearance is a bit outdated.

    The hotel has a good breakfast selection and the staff are very friendly and helpful.

  • Reviewed: 2 May 2016

    10
    Value for money!
    • Leisure trip
    • Family with young children

    Value for money!!

  • Reviewed: 25 April 2016

    10
    Friendly staff, very spacious room and bathroom.
    • Leisure trip
    • Family with young children

    Friendly staff, very spacious room and bathroom. Bonus breakfast.

  • Reviewed: 12 April 2016

    8.8
    Good service, great breakfast.
    • Business trip
    • Solo traveller

    Wifi could have been easier to access and not for a specific time limit.

    Good service, great breakfast.

  • Reviewed: 9 April 2016

    10
    I loved how the family room had 2 sections!
    • Business trip
    • Family with older children

    I loved how the family room had 2 sections!

  • Reviewed: 9 April 2016

    6.7
    Good breakfast
    • Family with young children

    No elevator

    Good breakfast Nice stuff

  • Reviewed: 29 March 2016

    8.8
    Staff friendly and helpful.
    • Leisure trip
    • Family with older children

    Location not great and decor not fabulous but service and breakfast awesome.

    Staff friendly and helpful. Clean bathrooms and bedrooms.

  • Reviewed: 26 March 2016

    9.6
    Great staff.
    • Leisure trip
    • Family with older children

    Breakfast was good but could have had an option of sausages as well

    Great staff. Rooms were cleaned daily. Clean towels and Water provided daily.

  • Reviewed: 3 March 2016

    9.2
    Location
    • Leisure trip
    • Group

    Location

  • Reviewed: 1 March 2016

    8.3
    Staff went out of the way to help
    • Leisure trip
    • Couple

    Staff went out of the way to help

  • Reviewed: 25 January 2016

    10
    Very friendly staff.
    • Leisure trip
    • Family with older children

    Very friendly staff. V good breakfast. Handy location.

  • Reviewed: 25 January 2016

    9.6
    We had plenty of room -- far more than we needed for 3 of us.
    • Leisure trip
    • Family with older children

    We had plenty of room -- far more than we needed for 3 of us.

  • Reviewed: 17 January 2016

    7.1
    perfectly adequate;
    • Leisure trip
    • Couple

    perfectly adequate; value for money

  • Reviewed: 14 January 2016

    10
    Everything was great.
    • Leisure trip
    • Family with older children

    Everything was great. Easy access to everywhere. Clean, Friendly staff. Spacious for a family with plenty room for all

  • Reviewed: 14 January 2016

    9.2
    nice location
    • Leisure trip
    • Solo traveller

    no complaints

    nice location

  • Reviewed: 12 January 2016

    9.2
    Clean, family friendly in a great location
    • Leisure trip
    • Family with young children

    Room close to the road so a little traffic noise

    Clean, family friendly in a great location

There are also 22 reviews without text. These impact the overall review score.

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