Reviews of The Russel Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Cnr. Long, Graham and Unity Street, 6570 Knysna, South Africa
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: September 7, 2025 · Stayed in August 2025
Verified reviewReviewed: September 6, 2025 · Stayed in August 2025
Verified reviewThe location is perfect, breakfast very nice however a bit small for breakfast a lover.
Reviewed: September 3, 2025 · Stayed in September 2025
Verified reviewReviewed: September 1, 2025 · Stayed in August 2025
Verified reviewReviewed: September 1, 2025 · Stayed in August 2025
Verified reviewThe breakfast was wonderful, the location nice a quiet walking distance to the shops and malls. We had an uber driver who is a nice guide all was perfect. The cleanness and all was kept well during our stay.
The serving staff one lady who had a bad attitude while serving breakfast. But the food was very nice we enjoyed our selves there.
Reviewed: August 29, 2025 · Stayed in August 2025
Verified reviewReviewed: August 24, 2025 · Stayed in August 2025
Verified reviewBreakfast and position
Room temperature and poor hot water
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewReviewed: August 9, 2025 · Stayed in August 2025
Verified reviewReviewed: August 9, 2025 · Stayed in August 2025
Verified reviewIt was excellent value for a three star. Had everything you could desire.
Nothing, other than it being in a slightly noisy road.
Reviewed: July 20, 2025 · Stayed in July 2025
Verified reviewThe breakfast was delicious 😋 Staff were very helpful & accommodating.
There was a noise like a generator, and one struggled to fall asleep on the first evening, but the staff fixed the noise on the second evening. I wouldn't recommend the place for children
Reviewed: July 17, 2025 · Stayed in July 2025
Verified reviewBreakfast was good. Staffer super friendly and professional.
I do not like that I cannot lock my door from the inside... It feels unsafe. No bath plug... Milk sachet in fridge off
Reviewed: July 17, 2025 · Stayed in July 2025
Verified reviewBreakfast was great! Russell Classic was a win!
Needs DSTV hotel package. They use Open View which is useless.
Reviewed: July 17, 2025 · Stayed in July 2025
Verified reviewReviewed: July 16, 2025 · Stayed in April 2025
Verified reviewReviewed: July 16, 2025 · Stayed in July 2025
Verified reviewRoom and meals
That there was no DStv to view sport
Reviewed: July 14, 2025 · Stayed in July 2025
Verified reviewThe breakfast was delicious and very homely
Reviewed: July 13, 2025 · Stayed in July 2025
Verified reviewReviewed: July 13, 2025 · Stayed in July 2025
Verified reviewReviewed: July 13, 2025 · Stayed in July 2025
Verified reviewRoom was clean and ready on arrival
Nothing
Reviewed: July 11, 2025 · Stayed in July 2025
Verified reviewReviewed: July 10, 2025 · Stayed in July 2025
Verified reviewReviewed: July 9, 2025 · Stayed in July 2025
Verified reviewThe staff was friendly and very accommodating. Lovely breakfast and close to everything.
Reviewed: July 9, 2025 · Stayed in June 2025
Verified reviewI had a great experience! The bed and pillows were super comfortable, and the hot shower was just what I needed after a long day. The central location was perfect for my travel plans, and I appreciated being close to the main road. Although I didn't get to enjoy breakfast due to my early departure, the staff went above and beyond - Nwabisa/Spokazi even packed me a thoughtful snack of muesli and yoghurt! The hotel itself is clean and well-maintained, making it a great choice for travelers. I'd definitely recommend it..
Nothing
Reviewed: July 7, 2025 · Stayed in July 2025
Verified reviewIt was nice and you could order before you come if you are rushing somewhere; they even asked if we need it packed