Quay 6, Victoria & Alfred Waterfront , V&A Waterfront, 8002 Cape Town, South Africa
#88 of 206 hotels in Cape Town
Guests' ChoiceBased on 2397 hotel reviews
8.4Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.7
Staff
8.7
Value for money
8.1
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 18, 2024
Savut
TurkeyGreat location, panoramic views, excellent breakfast, nice size rooms, helpful concierge
Stayed in April 2024
Reviewed: April 11, 2024
Joanna
PolandStaff attitude should improve in some areas. Check-in process was too long and in medium atmosphere ... (in such hotel it's shameful). On one breakfast one of waitresses tried to force us to seat where we did't want (why??) On another breakfast my ordered eggs were not delivered to me.
Amazing breakfasts (with oysters each morning !), very nice pool area, beautiful views all hotel sides. Generally great hotel (in spite of some staff attitude problems).
Stayed in March 2024
Reviewed: April 10, 2024
Jean
United States of AmericaWaiting for table at breakfast.
Stayed in February 2024
Reviewed: April 2, 2024
Bebinchand
South Africa* No Green Tea in our suite despite requests * Requested Memory Foam Pillows [ i requested strictly no feather pillows and linen...sadly this was not done, they attended to this when we entered the room after check-in, they eventually located 2 x worn-out orthopedic pillows and changed the linen *No fresh papaya * No ear buds and cotton pads...housekeeping and the cleaners claimed that the hotel was out of stock
Breakfast was fine
Stayed in April 2024
Reviewed: April 2, 2024
Sergey
IsraelThe hotel generally fulfils expectations for 5 star hotel, but price was very high.
The room generally matched expectation for 5 star hotel but nothing exceptional. Location is very convenient. Breakfast was excellent, a bit beyond expectations.
Stayed in February 2024
Reviewed: March 22, 2024
Angela
United KingdomThe smell from the seals !
Room view was magnificent. Hotel pool terrace excellent. Perfect location .
Stayed in March 2024
Reviewed: March 21, 2024
James
United KingdomHotel should not be a 5 star. 4 star at best. Rooms need updating and shower went from scalding hot to freezing cold on its own and management failed to fix in the 6 days we stayed there.
Breakfast was amazing and good location of hotel too. Nice pool and loungers but small.
Stayed in March 2024
Reviewed: March 17, 2024
Elbert
NetherlandsFood & Beverage service level is unacceptable for a hotel in this league.
Location, view.
Stayed in March 2024
Reviewed: March 8, 2024
Nokuthula
ZimbabweThe hotel needs some refurbishment
Stayed in March 2024
Reviewed: February 29, 2024
Chris
United KingdomService for bar food and afternoon tea was slow.
Extremely well located. Great facilities. Luxurious.
Stayed in February 2024
Reviewed: February 29, 2024
Harald
NorwayPrice is too high.
Location very fine and the breakfast very good and choices fantastic.
Stayed in February 2024
Reviewed: February 28, 2024
Daniel
SwitzerlandGreat location. Breakfast with table mountain view.
Stayed in February 2024
Reviewed: February 27, 2024
Hans
South AfricaThere was a flood/leak and lifted carpets on the 4th floor, this made our stay less enjoyable. We looked at the prices and paid R40k for 1 adult and 1 child this was during half term break. If we had booked to come the following weekend the price was R16k so not sure what the point is of penalising parents trying to take their kids on holiday. We received no discount for booking with a child he is 11 and got charged as an adult.
Location was great, breakfast was ok, room was ok
Stayed in February 2024
Reviewed: February 25, 2024
Alexander
RussiaToo low light in the rooms, like in cave. Hotel became an older and some equipment too. In one of the elevators did not work bottom for 1 floor. Hair dryer is terrible old and used. Some chairs was a broken. First room was with roof view, but I ordered suit with see view. After a skin reception room was changed for see view with balcony
Location is very comfortable. Direct enter to the shopping center and to the walking touristic area. Good breakfasts and helpful staff
Stayed in February 2024
Reviewed: February 25, 2024
Megan
United KingdomWe were a bit disappointed with the waiting staff. We have been to lots of hotels within our trip and the staff have been so outstanding and attentive but the staff here weren’t very engaging or hospitable. It was the same for both breakfast and at the pool. It wasn’t a personal experience here.
Fantastic location, 1 entrance goes directly to the seafront where you can do a coastal walk all the way to camps bay and the other entrance takes you directly onto the v&a waterfront with all the main restaurants and shopping centre. The concierge were very helpful when we enquired about trips that we wanted to do and reception were also friendly. There is a pool on the rooftop which is a nice addition for when it is hot and you want the morning to explore and afternoon to relax and cool down. I recommend getting a room with a view of the sea because we saw dolphins from our room on several occasions.
Stayed in February 2024
Reviewed: February 21, 2024
Arjun
United KingdomDated property. In much need of a refurbishment. Stayed here 18 years ago, and felt like time stood still.
Location is spectacular. Staff were amazing.
Stayed in February 2024
Reviewed: February 16, 2024
Peter
United KingdomN/A
all OK
Stayed in February 2024
Reviewed: February 10, 2024
Fabrizia
ItalyThe staff's friendliness was inconsistent, occasionally displaying a hint of attitude.
Location, nice hotel overall . Breakfast had a great selection
Stayed in January 2024
Reviewed: February 8, 2024
Owen
United KingdomMain restaurant and slowness of staff at breakfast. Usually had to catch their eye to order tea or coffee
Location
Stayed in February 2024
Reviewed: February 2, 2024
Nimmo
South AfricaNothing
Location and the overall ambience
Stayed in January 2024
Reviewed: February 1, 2024
Nigel
United KingdomBreakfast queues were long and the food replacement on the buffet was slow sometimes.
Location is perfect and the staff are great.
Stayed in January 2024
Reviewed: February 1, 2024
Bev
Liechtensteinlounge service
Stayed in January 2024
Reviewed: February 1, 2024
Claudia
South AfricaService not up to a 5 star
Location
Stayed in January 2024
Reviewed: January 28, 2024
Lindani
South AfricaDamp passage carpets
Luxury
Stayed in January 2024
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