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Reviews of Villa Valencia 3 stars

2 Kloofview Road Cowies Hill, 3610 Pinetown, South Africa

#4 of 5 hotels in Pinetown

Guests' Choice

Review score

Based on 49 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7

  • Location

    7.4

  • Facilities

    6.8

  • Staff

    8.3

  • Value for money

    7.5

  • Free WiFi

    7

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Showing 1 - 52

  • Reviewed: 3 September 2018

    6.7
    Slept fine but couldn't do any computer work and having no Wi-Fi no tv channels to view.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Firstly location. Parking area. Promise of Wi-Fi and nothing. Poor tv channel selection in fact only one channel working properly.

    Friendliness of staff and bathroom amenities.

    Stayed in August 2018

  • Reviewed: 2 July 2018

    3.8
    The worst experience of my travel life by far! Forewarned is forearmed.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Upon check-in, we were greeted by fresh vomit all over the doorstep! I thought things couldn't get any worse: how wrong was I! There was cigarette smell everywhere inside. Our room was badly configured and had no space around the bed to step on. The linen, curtains and towels all looked drab. Everything else seemed dreary.

    To be fair, the beleaguered host tried her best to be helpful.

    Stayed in July 2018

  • Reviewed: 28 May 2018

    7.9
    Good location if you are doing work in Pinetown area.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    WiFi was very unstable. Freshly brewed coffee was extremely weak.

    Good location if you are doing work in Pinetown area. Spacious room with private outside area.

    Stayed in May 2018

  • Reviewed: 28 May 2018

    8.3
    I had a wonderful time
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    House keeping need more skills and training. I don't like how they make the bed

    Their breakfast was lovely Staff is very friendly Rooms and beds are big enough Liked the location Private and peaceful

    Stayed in May 2018

  • Reviewed: 24 April 2018

    5.8
    cheap. For sleep one or two nights okay. Very friendly stuffs.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    Window show to the next room. No view out of the hotel from the room. only 3 Tv programs are working. Rest shows snow.

    the view down to Durban from the terrace; Monkeys comes every morning and say HELLO and use the takeway from the breakfast table :-)

    Stayed in April 2018

  • Reviewed: 2 October 2017

    9.6
    exellent place
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    nothing

    the place is clean and the stuff was friendly and the view was mavilious and the bed was confortable i really enjoy staying there and i can do it over again if needed be

    Stayed in October 2017

  • Reviewed: 29 May 2017

    6.7
    A Rude Awakening
    • With a pet
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We googled pet friendly accommodation and put in special requests that we were bringing two border collies for a competition On arrival we were told that no pets were allowed. Dogs had to sleep in car and manageress Claudia was extremely rude and shouted at us over the phone for bringing the dogs We never met her in person and only dealt with two very pleasant lady workers who run the place. Consequently I think the rating is far too high as Claudia can't be bothered to read emails. This happened late after 8pm as due to the truck accident on Van Reenans we were delayed

    Good breakfasts

    Stayed in May 2017

  • Reviewed: 30 April 2017

    7.1
    Did not stay long enough to give a more educated response, otherwise, quite pleasant.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Dangerous \ very steep staircase from room to dining area. Had to use the outside staircase. Areas had a rather unpleasant aura about it - could do with airfreshener. One bedsheet had a hole in it. Problem with settling of account - internet and booking,com related. Had to settle account in cash.

    A satisfying breakfast - more than adequate.

    Stayed in April 2017

  • Reviewed: 5 April 2017

    2.5
    Nothing
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was not presentable and not informed about bookings Bad Smell on the premises Dirty, dust everywhere Bedding smelling cigarette No towels

    Nothing

    Stayed in April 2017

  • Reviewed: 12 March 2017

    4.6
    Location.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    Liked nothing. No management to be seen. Wi-Fi reception terrible.Whole place is shabby. Arrived and told room booked was not available. Given room with no bathroom, bathroom down the passage not good. Lights in room did not work. etc, etc

    Location. Reception staff tried hard.

    Stayed in March 2017

  • Reviewed: 30 October 2016

    5.4
    The view
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It's not catered for anyone because I couldn't watch the Chanel's I use to watch at home,so for me it's not a home away from home place

    The view

    Stayed in October 2016

  • Reviewed: 15 June 2018

    6.3
    Not your fault but i have bad knees and those steps are...
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights

    Not your fault but i have bad knees and those steps are murder... but we managed. All good And driveway is tricky on a tourer motorcycle hehe

    Stayed in June 2018

  • Reviewed: 29 May 2018

    10
    Central, safe, clean, value for money
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Central, safe, clean, value for money

    Stayed in May 2018

  • Reviewed: 4 May 2018

    7.1
    Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Stairs,smelling capert in one of the room I was supposed to sleep on , yard service very poor.

    Excellent Breakfast

    Stayed in April 2018

  • Reviewed: 19 April 2018

    7.5
    It ws very good.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Serve different breakfasts each morning.

    The bed and pillows.

    Stayed in April 2018

  • Reviewed: 27 February 2018

    9.6
    Awesome
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing facilities

    Stayed in February 2018

  • Reviewed: 10 February 2018

    5.4
    Well priced but expected more based on the pictures supplied by booking.com
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    TV didn't work correctly, WiFi signal was weak, room smelt damp.

    Nice veranda and pool area.

    Stayed in February 2018

  • Reviewed: 7 February 2018

    7.5
    Nice place on the hill.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The walk up to reception

    Good wifi

    Stayed in February 2018

  • Reviewed: 27 January 2018

    5.4
    Close to wirk
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Looks old and run down

    Close to wirk

    Stayed in January 2018

  • Reviewed: 25 January 2018

    9.2
    Great place to stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The view

    Stayed in January 2018

  • Reviewed: 12 October 2017

    9.2
    awsome stay
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    None

    The personal made me feel at home

    Stayed in October 2017

  • Reviewed: 4 October 2017

    7.1
    The location was chosen due to proximity to family. We received a friendly welcome on our arrival.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was a little cramped.

    Large shower; 'self-catering' facilities

    Stayed in September 2017

  • Reviewed: 24 September 2017

    7.1
    Convenient to Pine Town CBD
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Could have been cleaner

    The view. The parking was awkward but safe.

    Stayed in September 2017

  • Reviewed: 28 August 2017

    7.1
    The flexibility of staff
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The flexibility of staff

    Stayed in August 2017

  • Reviewed: 17 July 2017

    7.5
    A good place to stay at when visiting Durban and surrounding areas.
    • Business trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    N/A

    cleanliness, accessibility and comfortability.

    Stayed in July 2017

  • Reviewed: 29 May 2017

    9.6
    A best place for a family to be.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    Doing laundry for guests on request.

    They were prepared to arrange the beds my way. Very friendly personnel.

    Stayed in April 2017

  • Reviewed: 27 May 2017

    4.6
    a damp and smelly kitchen
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    a damp and smelly kitchen

    Stayed in May 2017

  • Reviewed: 14 February 2017

    7.1
    It was good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Room a little small and for the price I think you could have DSTV

    The lady that helped us she was awesome, looked after us well

    Stayed in February 2017

  • Reviewed: 5 February 2017

    7.9
    Staff very polite and friendly.
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Too many stairs with no hand rails.

    Staff very polite and friendly.

    Stayed in February 2017

  • Reviewed: 23 January 2017

    6.7
    Breakfast
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Breakfast

    Stayed in December 2016

  • Reviewed: 22 January 2017

    6.3
    A bit run down. Built on a hill. Need to climb many stairs to get there.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Too many stairs.

    Stayed in January 2017

  • Reviewed: 3 January 2017

    6.7
    Nice place with a nice view but the room needs more cleaning especially the carpets
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights

    The juice

    The bed was comfortable but the floor was dirty

    Stayed in December 2016

  • Reviewed: 11 October 2016

    10
    Short but very sweet.Ideal family place
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Service and staff was all very helpful,stay was great! Will see them soon in the future

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 January 2016

    2.9
    Place was not clean at all.
    • Leisure trip
    • Family with young children

    Everything .... They had such a huge blanket on the bed in the middle of Summer . Place was not clean at all .

    Place was not clean at all... There was bad odour in the room. We ended up leaving and not using the facilities that we had paid for .

  • Reviewed: 22 December 2015

    6.7
    the mobile aircon is not good at all and does not take work...
    • Leisure trip
    • Family with older children

    the mobile aircon is not good at all and does not take work like the one on wall used by remote and also it leaks water and the carpet was smelling very bad.

  • Reviewed: 7 July 2015

    4.2
    No heating in first room ,no hot water in second.
    • Leisure trip
    • Couple

    No heating in first room ,no hot water in second. Door wouldnt lock on third back to second where water eventually come through Luke warn ,staff pleasant but owner doesnt live on site.The whole place could do with a facelift.

  • Reviewed: 4 February 2015

    5.4
    Listened to using a breakfast menu rather than just dishing...
    • Leisure trip
    • Family with older children

    Given cheap Raro made up with water instead of fruit juice

    Listened to using a breakfast menu rather than just dishing up whatever and wasting a lot of it. On request given butter instead of margarine

  • Reviewed: 28 February 2016

    7.5
    Room was close to kitchen/common area.
    • Business trip
    • Solo traveller

    Room was close to kitchen/common area. A lot of noise in the early morning/late evening

  • Reviewed: 24 January 2016

    10
    Awesome stay
    • Leisure trip
    • Solo traveller

    Awesome stay

  • Reviewed: 12 January 2016

    7.9
    Staff was extremely friendly and helpfull
    • Leisure trip
    • Couple

    Availlability of Parking is an issue

    Staff was extremely friendly and helpfull

  • Reviewed: 24 December 2015

    10
    Everything was excellent
    • Leisure trip
    • Couple

    None

    Everything was excellent

  • Reviewed: 29 October 2015

    4.0
    To be honest nothing.
    • Business trip
    • Solo traveller

    The area and the lizard that came into my room.

    To be honest nothing...

  • Reviewed: 20 October 2015

    8.8
    good friendly arrival exellent service
    • Solo traveller

    good friendly arrival exellent service

  • Reviewed: 20 October 2015

    8.8
    Very quiet and comfortable room.
    • Leisure trip
    • Couple

    Would like to have known about the very steep driveway any steep stairs. Some general maintainance required.

    Very quiet and comfortable room.

  • Reviewed: 1 October 2015

    5.0
    Very noisy
    • Business trip
    • Solo traveller

    Very noisy

  • Reviewed: 2 August 2015

    7.5
    Shower door was broken
    • Leisure trip
    • Group

    Shower door was broken

  • Reviewed: 23 May 2015

    7.9
    friendly housekeeper and the breakfast was good
    • Business trip
    • Solo traveller

    friendly housekeeper and the breakfast was good

  • Reviewed: 5 May 2015

    10
    Awesome atmosphere.
    • Leisure trip
    • Group

    Awesome atmosphere. Love the lady working there. She was very polite and helped us where she could

  • Reviewed: 16 April 2015

    4.2
    Stupid stairs to climb
    • Business trip
    • Couple

    Stupid stairs to climb Bedroom with no windows No shower Bath to small Toilet seat wobbly Couch that is terrible with wobbly table

  • Reviewed: 17 March 2015

    6.3
    Beds are very comfortable
    • Leisure trip
    • Family with older children

    Breakfast poor quality, the stairs, and limited parking

    Beds are very comfortable

  • Reviewed: 1 March 2015

    7.5
    That is close to town yet not in town.
    • Business trip
    • Solo traveller

    The road is short and too steep it could be dangerous.

    That is close to town yet not in town.

  • Reviewed: 23 January 2015

    7.9
    Friendly staff
    • Leisure trip
    • Couple

    The stairs!

    Friendly staff

There are also 14 reviews without text. These impact the overall review score.

Showing 1 - 52

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