Enviroment, staff

Stayed in February 2024

Unfortunately the pool was under renovation but I'm sure this will be sorted out soon. In the meantime we used the neighbor lodge pool which was organized by Innocent. That pool was perfect for the family to laze around in the hot sun.

Innocent and the team were extremely helpful and accommodating throughout our stay. All our requests were met and they were happy to go that extra mile to make us more comfortable. Location was Ideal for all our activities and close proximity to a shopping complex with Shoprite and a Pharmacy.

Stayed in December 2023

The entire premises were well-kept and peaceful. The staff was very friendly and the accomodation was spacious and clean. A particular highlight was the outdoor seating and outdooe shower of each chalet. We would recommend.

Stayed in August 2023

Would have liked to at least have a bar fridge in the room for perishable supplies especially for a longer stay. Also a wifi connection would have made the stay even more comfortable. The hot water pressure was also low so it takes longer to run a bath.

The rooms are spacious, staff really friendly and accommodating. Extremely peaceful.

Stayed in July 2023

It would be great to have fresh fruit available

We all had The best sleep!! Very peaceful, confy beds and we did hear elephants at night!!

Stayed in July 2023

Evening meal

Breakfast was fine

Stayed in July 2023

No soap in the bathroom, the doors to the chalet were very difficult to close, the sheets were not clean

Really good value for money compared to other alternatives in the neighbourhood

Stayed in June 2023

All good

Great Unique facilities.... cycling was brilliant..... A superb experience of village living.

Stayed in May 2023

I think next time would like to have a swimming pool and also game drive options. Otherwise i loved the outside shower

Stayed in May 2023

Lack of wifi in the rooms. Poor wifi quality in the reception area. (I needed to work)

I liked the peaceful bush setting... lovely and relaxing. The room was big and clean, and while facilties are basic, they are perfectly fine.

Stayed in March 2023

Far from town, need to take a taxi. Pool was not working when we were there.

Nice place with cool, big rooms and friendly staff

Stayed in March 2023

Great service, good breakfast. Very peaceful place. Large room ~ outdoor shower.

Stayed in March 2023

Restaurant closes 19:00, a bit early.

Spacious rooms, great staff, location

Stayed in March 2023

Not too much hot water and no fridge in the room (but we were able to store our food in the main fridge in the kitchen.)

Everything! The huge round hut, huge bathroom, African feel, huge outdoor area, furnishings, fan inside the mosquito net, huge mosquito net, lovely check in staff

Stayed in January 2023

No wifi

Comfort

Stayed in January 2023

Almost everything was bad: the room was not clean, the ceiling fan was making a terrible noise, there is no comfortable chair inside the room and sitting outside is not possible because of the insects. Breakfast was very bad, just some chemical tasting juice, white toast, jam and butter and very bad coffee. The Wifi does not work in the room and cuts off every few minutes. What makes it even worse is that electricity is totally cut for 8-10 hours daily with no back up! I had to cancel after my first night, and after paying for 3 nights, and asked them for a refund for 2 nights and they promised to do so.

The staff were helpful. They are the only good thing about the place.

Stayed in April 2024

Breakfast and food choices were not good.

Location and ambience of place was good

Stayed in February 2024

Millions of mosquitoes and very noisy fan above beds In three nights stay - one night the bar was noisy till 1 :30 am.

Location and size of rooms. Thank you to the very Accommodating staff that were very helpful.

Stayed in December 2023

Was a shame the pool wasn’t in use

Lovely buildings and location

Stayed in September 2023

Shower hose was a bit short for some in our family

Really good beds, nice and private bungalows, extremely friendly and helpful staff. Breakfast and dinner cooked by Myriam are really a treat.

Stayed in July 2023

Nothing, would definitely recommend the place.

Outstanding place. We stayed in a Zambian-style hut which had everything we needed inside. It was comfortable, with a very quirky charm. The location was great, not too far from the city centre as well as the Victoria falls. The staff was outstanding and very helpful, ensuring our stay was as great as it could be.

Stayed in May 2023

The staff is really helpful, the place is comfortable, the food is good. I've seen a pool with work in progress which is not listed in the hotel facilities but I'm confident it will be there next time!

Stayed in February 2023

The inaccurate description of the property, claiming it has a swimming pool and a restaurant, these being the 2 specific facilities i sought, and neither were available. The facility is difficult to find at night and is located quite a distance from town. Accessing the property at night was difficult as there were no lights around the premises to indicate where the reception was. I checked in at 7pm and was told that the restaurant was closed. The reception staff were appallingly rude and it took 1hr of them yelling at me, before they offered to cook my 8yr old son a fried egg and toast for his dinner. None of the food outlets contacted were prepared to deliver food to the lodge due to its distance from town. The staff also blatantly refused to provide me with the manager/owners details. Very poor water pressure in the room, also meant that the bath in the room is purely decorative as the water trickles in. The chalet's security left a lot to be desired, as the outdoor shower has a gate that opens external to the unit, that was unlocked and thus accessible to all, giving direct access to the chalet itself. The premises surrounding the chalet too, were in darkness.

The actual chalet was clean, well designed and comfortable.

Stayed in January 2023

The place is very nice.

Stayed in January 2023