I was made to abandon my breakfast because I booked through booking.com with lower prices and breakfast couldn’t be included. I was frustrated because nothing about paying for breakfast is mentioned on booking.com . I paid $180 for a room and $40 extra was requested for breakfast. Other better options were available at that price only if I knew.

The Hotel was nice and clean .

Stayed in August 2025

Very uncomfortable bed.

Stayed in July 2025

The rooms don't have enough natural light. And also not enough lighting in the room. Dark rooms . Towels were very old. not enough bathrooms amenties not even bathroom sleepers. At breakfast they didn't have normal tea said their supplier had run out of stock. Also they served mostly pork dishes for the meat section. Through our entire the rooms lobby had a very bad smell. 👎

House keeping Staff services . They allowed us a late checkout without charges.

Stayed in July 2025

Rooms are fine but they are quite old too. But stay was comfortable and did an event which went really well.

Stayed in May 2025

When we arrived the parking lobby and lift stank of sewage, and i had made a change on the booking which was not updated from the hotel side. Breakfast was not included, and we still had to pay for parking. Not good value for money.

Location was good.

Stayed in May 2025

The booking.com app charged me more and yet it did not include breakfast!.....I met someone who paid less than me and yet it included breakfast. I do not think I want a more expensive rate next time!

Hotel was perfect and the staff were exceptional!

Stayed in June 2025

Service was poor despite the staff being kind - Room Service was always 1hours late and they had to be reminded to bring food - Aircon was noisy and running like tractor - Ventillation in the bathroom was not good - lots of humidity smell in the corridor on the second level

Good location of the Hotel, around restaurants and small shopping center

Stayed in June 2025

Classy

Stayed in May 2025

Stayed here before and actually a radisson VIP member but terrible service, loud noisy rooms despite asking specifically for quiet room, we changed rooms 3 times, I was there for 3 nights even left early. They also had strange art up on the walls, quite uncomfortable, broken bed and poor facilities.

Okay breakfast

Stayed in March 2025

The cleanness of the property is excellent

Very clean

Stayed in April 2025

Someone woke me up at night through the telephone, asking if I was the one who had consumed whiskey in the dining room. I did not like it.

Location, clean, excellent staff

Stayed in March 2025

Disappointing for what is rated as a 5-star hotel, it was a subpar 3 star. its premium price excludes breakfast or nice coffee in the room (only instant coffee sachets and not enough provided in the room). The linen was not impressive and not fresh. The restaurant dinner and breakfast options only offered full buffet, and not a la carte options. The room was far the least impressive, outdated, the low quality finishings were dismal. No stocked-up bar fridge in the room. I have never seen such in a 5 star to say the least is better as certain things are just obvious.

Good and prime location, 16kms from the international airport. The staff was attentive.

Stayed in March 2025

That the tab was removed

It’s clean en central

Stayed in February 2025

Our room was not ready by check -in time . We didn’t see the tourist information like Maps and things to do in Lusaka.

The place was very nice. Friendly staff inclusive the restaurant staff .

Stayed in January 2025

Not value for money. I was given the choice to pay in Kwacha and they charged me in Sterling Pounds. This was not nice. Prices for breakfast was 550 Kwacha per adut and I was charged 575 Kwacha. When I arrived after 2pm room was not ready. They allocated another room and the bathroom was smelling to sewer. It was not pleasant for the price paid.

Space.

Stayed in January 2025

Service

Location

Stayed in December 2024

Room service can be improved in the evenings.

Location, modern and clean

Stayed in December 2024

I booked this hotel as it had a pool. The pool was dirty

The bed was comfy & the room was clean

Stayed in November 2024

The front dear staff were below par Quick to swipe your card and give you poor service Money first ! A Minister and Former Ambassador was put in a room with a leaking ceiling water in the bathroom. Early arrival in the early hours and I was requested to pay extra or else room would not be available for the Ambassador until checking in time . Attending an International Conference other lawyers who had arrived early experienced this !! On check out the front desk staff neglected to refund my deposit. Again quick to collect slow to perform. Would not recommend this Hotel .

Stayed in November 2024

The towels in the bathrooms

Everything from the reception upto the room service

Stayed in November 2024

Everything

Everything was amazing!!!!

Stayed in November 2024

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Our spacious room with a little terrace and garden view exceeded our expectations. We experienced a very warm welcome at the reception. The staff's friendly and attentive care for their guests is outstanding (personalized service: delicious goodies and a lovely card in the room). Buffet breakfast is excellent. In the evening our stay on the terrace of the restaurant was highlighted by fantastic live music.

Stayed in September 2024

The only thing I disliked was that when we got to the hotel to check in,everybody was so busy and there was nobody to help with our luggage.

I liked how quick they are. I noticed the water in the shower was not getting hot but only lukewarm and I immediately called to the reception. And a few minutes later,they sent someone to come and check it out and fixed the problem.

Stayed in October 2024

N/A

The serenity was awesome Loving and beautiful place for relaxation.

Stayed in October 2024

We paid for the room but breakfast was not included, for such an amount at least breakfast had to be included on that amount.

Its beautiful

Stayed in September 2024