Reviews of Nkosi Guest Lodge
504 Acacia Cresent, Victoria Falls, Zimbabwe

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Reviewed: August 20, 2025 · Stayed in August 2025
Verified reviewVery helpful staff. Our room was large, clean, modern and nicely decorated. We had lunch and dinner there, which was very good and relatively quick. Breakfast was included for us and we were happy with the choices.
All good
Hi Steven, Thank you for your excellent rating and review! We are glad you had such a great stay with us! Safe travels, until next time, The Nkosi Family
Reviewed: April 27, 2025 · Stayed in April 2025
Verified reviewStaff very helpful, good quality food for dinner.
HI Yvette, Thank you for your superb rating and review! We hope to have the pleasure of hosting you again soon! Safe travels, The Nkosi Family
Reviewed: March 28, 2025 · Stayed in March 2025
Verified reviewReviewed: March 27, 2025 · Stayed in March 2025
Verified reviewBeautiful Lodge with everything we needed, breakfast and evening meal excellent
Nothing
Hi Maxwell, Thank you for your lovely rating and excellent review! We appreciate you choosing to stay with us, and hope to have the pleasure of hosting you again soon! Safe travels, The Nkosi Family
Reviewed: March 25, 2025 · Stayed in March 2025
Verified reviewVery central. Staff very courteous and helpful. Hopefully will be back one day. Will definitely recommend to friends.
Hi Gallow, Thank you for your exceptional rating and review! We appreciate you choosing to stay with us and your kind recommendation. Safe travels, until next time, The Nkosi Family
Reviewed: March 24, 2025 · Stayed in February 2025
Verified reviewReviewed: March 24, 2025 · Stayed in March 2025
Verified reviewReviewed: March 20, 2025 · Stayed in March 2025
Verified reviewFriendly attitude from everyone in the lodge. Any issue, help was immediately available. Great spacious room.
Nope, can't think of anything.
Hi Raymond, Thank you for your superb rating and review! We are glad you had an enjoyable stay with us! Safe travels, The Nkosi Family
Reviewed: February 18, 2025 · Stayed in February 2025
Verified reviewReviewed: February 17, 2025 · Stayed in February 2025
Verified reviewThe hotel has its surroundings and the marvellous food
Not a lot
Hi Michael, Thank you for your fabulous rating and review! We hope to have the pleasure of hosting you again soon! Safe travels, The Nkosi Family
Reviewed: February 4, 2025 · Stayed in February 2025
Verified reviewThe breakfast was great.
The ox tail special that they served for dinner was tasty but there was hardly any meat on the bones. and only served with rice, very plain. I would have expected a few veg or something to accompany it.
Hi Andrew, Thank you for your very good rating and review! We are glad you had a great stay with us. We are sorry you felt the oxtail dish did not meet expectations, our chefs work tirelessly to ensure our meals are all prepared fresh. Rest assured your feedback will be taken into consideration as we assess our guest experience going forward. Thank you for choosing to stay with us, we hope to have the pleasure of hosting you again soon! Safe travels, The Nkosi Family
Hi Andrew, Thank you for your very good rating and review! We are glad you had a great stay with us. We are sorry you felt the oxtail dish did not meet expectations, our chefs work tirelessly to ensure our meals are all prepared fresh. Rest… Show more
Reviewed: January 13, 2025 · Stayed in January 2025
Verified reviewReviewed: January 9, 2025 · Stayed in January 2025
Verified reviewReviewed: January 5, 2025 · Stayed in January 2025
Verified reviewReviewed: January 5, 2025 · Stayed in January 2025
Verified reviewReviewed: January 1, 2025 · Stayed in December 2024
Verified reviewElegant lodge, with air-conditioned generous rooms Staff very attentive and adaptable, ensuring vegan as well as vegetarian options. Amazing breakfasts, served in poolside dining toom overlooking the garden.. extended,access to coffee,and tea. Access to a wide-screen TV for sports viewing if wanted (we didn't) Staff happy to arrange activities, taxis, and advise about alternative dinner options when their kitchen closed for the evening to allow their staff to celebrate Christmas evening with their families. We will happily return.
Hi Naomi, Thank you for your excellent rating and review! We are glad to hear you and your family had such a relaxing and enjoyable stay with us over Christmas! Our staff make it their top priority to ensure you feel welcomed and right at home throughout your time with us. Thank you for choosing to stay with su, we look forward to welcoming you back! Safe travels until next time The Nkosi Family
Hi Naomi, Thank you for your excellent rating and review! We are glad to hear you and your family had such a relaxing and enjoyable stay with us over Christmas! Our staff make it their top priority to ensure you feel welcomed and right at h… Show more
Reviewed: December 30, 2024 · Stayed in December 2024
Verified reviewStaff were amazing and location near the falls and town
The beds were not comfortable at all. Need to upgrade the beds
Hi Karima, Thank you for your excellent rating and review! We are glad to hear you felt right at home during your stay with us. Our staff work tirelessly to ensure you feel welcomed throughout your time with us. We are sorry to hear you found your bed uncomfortable. We have done our best to ensure we have comfortable furnishings in all our rooms. We do understand that mattress comfort is also something that is largely based on personal preference and we can't please everybody. Thank you for choosing to stay with us, we hope to have the pleasure of hosting you again soon! Safe travels, The Nkosi Family
Hi Karima, Thank you for your excellent rating and review! We are glad to hear you felt right at home during your stay with us. Our staff work tirelessly to ensure you feel welcomed throughout your time with us. We are sorry to hear you f… Show more
Reviewed: December 8, 2024 · Stayed in December 2024
Verified reviewEverything! The garden, the pool, the dining room, the staff, the room, the toiletries! The Chef prepared a special vegan breakfast for us upon request.
Nothing- no complaints
Hi Ida, Thank you for your excellent rating and review! We are glad to hear you had such an enjoyable and magical stay with us. Thank you for choosing to stay with us, we hope to have the pleasure of hosting you again soon! Safe travels, The Nkosi Family
Hi Ida, Thank you for your excellent rating and review! We are glad to hear you had such an enjoyable and magical stay with us. Thank you for choosing to stay with us, we hope to have the pleasure of hosting you again soon! Safe travels, Th… Show more
Reviewed: December 2, 2024 · Stayed in November 2024
Verified reviewok
Hi Seraphim, Thank you for your excellent rating and review! We hope to have the pleasure of welcoming you back again soon! Safe travels, The Nkosi Family
Reviewed: November 15, 2024 · Stayed in November 2024
Verified reviewWe enjoyed being away from the city centre but close enough to get there quickly. The restaurant was great and convenient. The staff were very helpful in assisting in organising activities.
air conditioning didn't work well in one of our rooms.
Hi Wendy, Thank you for your great rating and review! We are glad you had an enjoyable and comfortable stay with us! Our team will be glad to hear you were made to feel right at home throughout your time with us. We are sorry to hear you had issues with your aircon unit. Upon looking into the issue we discovered that the aircon had been left on the incorrect settings. Our staff did come in and assist with adjusting the settings and they showed you how to adjust them should the issue arise again. We are sorry if there was any oversight or if anything was unclear in their instructions. Thank you for choosing to stay with us, we hope to have the pleasure of hosting you again soon! Safe travels, The Nkosi Family
Hi Wendy, Thank you for your great rating and review! We are glad you had an enjoyable and comfortable stay with us! Our team will be glad to hear you were made to feel right at home throughout your time with us. We are sorry to hear you h… Show more
Reviewed: October 29, 2024 · Stayed in September 2024
Verified reviewThe breakfast was plentiful, and it was lovely sitting next to the pool to eat as it was nice and tranquil. The grounds are beautifully landscaped with mature trees. The staff were wonderful, nothing was a bother.
There is nothing to not like.
Hi Wendy, Thank you for your excellent rating and review! We are glad you had such a fantastic stay with us! Our staff will be delighted to hear that they were able to make you feel comfortable and right at home throughout your time with us. Thank you for choosing to stay with us, we hope to have the pelasure of hosting you again soon! Safe travels, The Nkosi Family
Hi Wendy, Thank you for your excellent rating and review! We are glad you had such a fantastic stay with us! Our staff will be delighted to hear that they were able to make you feel comfortable and right at home throughout your time with us… Show more
Reviewed: October 4, 2024 · Stayed in September 2024
Verified reviewReviewed: August 9, 2024 · Stayed in August 2024
Verified reviewSimple but good
Check out time should be at least 11 am and not 10 am
Hi Stephen, Thank you for your good rating and review! We are glad you enjoyed your stay with us and we can't wait to host you and the family soon! Thank you for choosing to stay with us! Safe travels, The Nkosi Family
Reviewed: August 9, 2024 · Stayed in August 2024
Verified reviewHi there, Thank you for your amazing rating and review! We are glad you felt right at home and we hope to have the pleasure of hosting you again soon! Safe travels, The Nkosi Family
Reviewed: August 8, 2024 · Stayed in August 2024
Verified reviewIt was great!
The food and service and Crioissants
Hi Steve, Thank you for your superb rating and review! We are glad to hear you had such a wonderful stay with us and we hope to have the pleasure of hosting you again soon! We are sorry you found the food and service not up to scratch, our staff make every effort to produce freshly prepared meals and deliver friendly, efficient service that leaves you feeling right at home. We appreciate you choosing to stay with us! Safe travels, The Nkosi Family
Hi Steve, Thank you for your superb rating and review! We are glad to hear you had such a wonderful stay with us and we hope to have the pleasure of hosting you again soon! We are sorry you found the food and service not up to scratch, our … Show more