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We understand your travel plans may be affected by Coronavirus (COVID-19). Contact the property you've booked or visit our Help Centre for support changing your reservation.
Please note: It may take us longer than usual to respond. Thank you for your patience.
In times of uncertainty, flexibility matters. We recommend booking a free cancellation option in case your travel plans need to change.
For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. If you don’t book a flexible rate, you may not be entitled to a refund. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. During times of uncertainty, we recommend booking an option with free cancellation. If your plans change, you can cancel free of charge until free cancellation expires.
