Trust and safety resource center


While has in-depth procedures in place to protect our guests, we also encourage you to take responsibility for your personal safety when traveling. Here are some tips to make sure your trip goes smoothly.

Partners has multiple procedures in place to safeguard our partners, but we also encourage you to take precautions for your personal safety when hosting. Here are some tips (mostly for homes and apartments) to make sure everything goes smoothly.

Our values and guidelines

At, we adhere to a set of values, standards, and guidelines intended to protect our partners, customers, and employees.

What to do if things go wrong

In the unlikely event that something goes wrong, we're always here for you. But we know that you want to solve your own problems sometimes too. In this section, you'll find guidelines to follow in case of an issue, as well as the steps we'll take to support you.

This article is intended for information purposes only and does not constitute legal advice, rights, or a guarantee​. ​​You may need to take additional precautions depending on individual circumstances.