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In the unlikely event that something goes wrong, we're always here for you. This section lays out the guidelines to follow if any issues come up, as well as the steps we'll take to support you.
If anything unexpected happens and you need assistance with your reservation, our Customer Service is always available to help out. Your first step is to contact your host or property staff and try to resolve any issues with them. Here are some other escalation procedures to follow:
We're constantly looking into new ways to support our partners and guests when things go wrong. Our team works with government officials and organizations around the world to support relief efforts on the ground.
If there's ever a natural disaster or severe emergency, Booking.com will assess the event's impact on you as part of our crisis response. You also can expect us to reach out to confirm that you're safe and still able to welcome guests.