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Trust and safety resource center

Safety tips, guidelines, and our values


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Stay safely

At, we strive to help everyone experience the world safely. We have many processes in place to protect our guests, and to empower you to take control of your safety while traveling. Visit our traveler resource page to learn more about making your future stays go smoothly.

See traveler resources


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Host safely

Bringing peace of mind to our Partners is a top priority. We help hosts feel confident about welcoming guests, and have processes in place to protect both you and your property. You can learn more about how to stay safe while hosting on our Partner resource page.

See partner resources

Our values and guidelines

At, we adhere to a set of values, standards, and guidelines intended to protect our partners, customers, and employees.

Learn more

If something goes wrong

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What to do if something goes wrong

In the unlikely event that something goes wrong, we're here for you. In this section, you can find guidelines to follow should an issue arise, as well as the steps we'll take to look after you.

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This article is intended for information purposes only and does not constitute legal advice, rights, or a guarantee​. ​​You may need to take additional precautions depending on individual circumstances.