Reviews of Kempinski Hotel Mall of the Emirates, Dubai 5 stars
Sheikh Zayed Road, Al Barsha, Dubai, United Arab Emirates
#37 of 717 hotels in Dubai
Guests' ChoiceReview score
Based on 7021 hotel reviews
9.1Score breakdown
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Cleanliness
9.3
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Comfort
9.4
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Location
9.5
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Facilities
9.3
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Staff
9.4
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Value for money
8.7
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Free WiFi
9.1
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Reviewed: 14 May 2024
888
United Arab Emirates3 reviews8.0Very good- • Business trip
- • Solo traveller
- • Executive Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 1 night
- • Submitted via mobile
Too expensive
Easy access,great location
Stayed in April 2024
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Reviewed: 13 May 2024
Trevor
India4 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
MORE ERGONOMIC CHAIRS TO SIT AND READ - THESE WERE JUST TOO LOW FOR A SIX FOOTER LIKE ME AND QUITE UNCOMFORTABLE AS A RESULT. A TOTAL LACK OF HOOKS IN THE TOILET TO HANG NIGHTWEAR - Complained to Maintenance but the issue was not resolved
all three especially the check-in staff . A special shout out to the Lady in Red - Begum and her colleagues Asli and Rumelia who were excellent, professional and very efficient.
Stayed in May 2024
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Reviewed: 13 May 2024
Bashar
Jordan19 reviews2 helpful votes9.0“Perfect location”- • Leisure trip
- • Couple
- • Grand Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
The funds deposit on check in which is added recently and not mentioned in rules of booking /also the responsible must trying always to keep the good reputation of the hotel and not give bad room even if not available and even if upgraded the costumers
It’s my second time this year in this hotel because i love everything in it /on arrival I reserved grand deluxe room which the one was available at time was at 4 th floor with bad view to the roof of reception and the room looks old and annoying smell and need renovation because all room was full and we reach some late at 6 pm but they changed it next day with perfect one at 9 th floor the staff as usual was very friendly house keeping excellent also thanks to reception mr amjad and mohammed was very helpful,breakfast buffet more choices than the previous visit
Stayed in May 2024
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Reviewed: 13 May 2024
Khaled
Egypt46 reviews4 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Executive Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 4 nights
after passing the main door there are 3 steps white Carrara marble .these steps are really a problem because normally going in you will recognize them but going out you you will not realize that there are steps many people fill down and personally I fell to the ground and I had a big Knee problem and the hotel management knows very well this problem and always there are security to alert the guests but unfortunately the security sometimes disappear . despite I made a complain to the duty manager ,I did not receive an apology from the hotel management but in general the hotel is excellent and my next stay will be there .
everything. Hotel is perfect
Stayed in May 2024
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Reviewed: 12 May 2024
Saif
Oman9 reviews1 helpful vote10“Exceptional”- • Leisure trip
- • Family with young children
- • Executive Grand Deluxe Room - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 2 nights
- • Submitted via mobile
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Every single thing
Stayed in May 2024
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Reviewed: 12 May 2024
Licensed
Israel39 reviews9 helpful votes9.0“Very good human sourcess .”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Everything was fine. No problems.v
Very good hotel. Direct access to mall of the Emirates. Very good service. Breakfast was very good indeed.
Stayed in May 2024
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Reviewed: 11 May 2024
Sarah
Saudi Arabia25 reviews5 helpful votes8.0“I liked it”- • Leisure trip
- • Group
- • Grand Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
Taxi even is you ask for regular taxi reservation it never happens
The mall
Stayed in May 2024
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Reviewed: 11 May 2024
Ahmad
Pakistan1 review10“would love to stay here again”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 6 nights
- • Submitted via mobile
Best location.
Stayed in May 2024
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Reviewed: 11 May 2024
Salman
Oman12 reviews1 helpful vote9.0“Pleasant experience”- • Leisure trip
- • Family with young children
- • Executive Grand Deluxe Room - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 2 nights
- • Submitted via mobile
None
Location
Stayed in May 2024
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Reviewed: 11 May 2024
Idil
Turkey4 reviews8.0“the Kempinski expectations covered”- • Business trip
- • Solo traveller
- • Grand Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
I would prefer there were more wellness alternatives at the hotel breakfast like detox juice smoothies or healthy food glutenfree rcc. I would prefer that this wellness breakfast area is also specifically seperated from the traditional breakfast since I wouldnt even wish to go near any carbs ecc. But as an alternative Aspen brassierre at the lobby area was great both with its healthy menu choices and good service remembering my choices. The Front Desk Team is clearly welcoming, in a perfectly efficient and courteous manner. My experience was with Begum who showed attitude to make my stay pleasant and gave me just specific information exactly to the point for my needs. I was amazed on her customer service attitude. Mr. Hazem Rizk had great ability and professionality on supervising a team who took care of my needs, thus being aware of all my reservation details and last minute requests I had shared during my stay. His communication was outstandingly professional, solving my stay extend in a highly impressive approach which exactly stands for a Kempinski quality. I was entirely on a business trip and due to having my mind extremely busy, I forgot my phone at the ladies room, forgot my LVMH laptop cover at Aspen. Each item was found and returned to me by pleasant attitudes of the security teams. The location being inside Mall of Emirates specifically helped my stay to be easier on any kind of needs . Room service and house keeping are excellent.
Stayed in May 2024
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Reviewed: 9 May 2024
Reda
Portugal17 reviews3 helpful votes10“Very Good”- • Leisure trip
- • Family with young children
- • Grand Deluxe Room
- • Stayed 1 night
None
best location if your visiting Mall of Emirates. Staff were very attentive, always smiling. Loved the hotel, will certainly come back.
Stayed in April 2024
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Reviewed: 8 May 2024
Raad
Saudi Arabia6 reviews1 helpful vote9.0“Wonderful”- • Business trip
- • Solo traveller
- • Grand Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
The variety of restaurants and the room
The location and his easy access to emirates mall
Stayed in May 2024
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Reviewed: 6 May 2024
Mohamed
Egypt5 reviews10“Always there”- • Business trip
- • Solo traveller
- • Grand Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
All is perfect
Stayed in May 2024
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Reviewed: 6 May 2024
Ali
Kuwait57 reviews11 helpful votes10“Can't wait tell my next trip.”- • Leisure trip
- • Family with young children
- • Grand Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
Everything was good.
Location , stuff very friendly , clean ,and food.
Stayed in May 2024
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Reviewed: 5 May 2024
Samira
United Arab Emirates15 reviews2 helpful votes10Exceptional- • Couple
- • Executive Grand Deluxe Room - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 2 nights
- • Submitted via mobile
All was perfect
Amazing service and quality.. always my favorite hotel
Stayed in April 2024
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Reviewed: 5 May 2024
Krzysztof
Poland38 reviews9 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Grand Deluxe Room
- • Stayed 7 nights
Super breakfest
Stayed in May 2024
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Reviewed: 5 May 2024
Ryan
Australia16 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Executive Grand Deluxe Room - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 4 nights
- • Submitted via mobile
Excellent service from all the staff specialy the executive lounge.
Stayed in May 2024
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Reviewed: 4 May 2024
Naseem
Botswana26 reviews10“Always amazing as usual. Staff are also super helpful.”- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 6 nights
- • Submitted via mobile
I am a regular yet no one acknowledges that. One of the days I got back and my room door was open. Nothing was taken but didn’t get a full report on why my room was open. I have a feeling it was housekeeping but nothing to date from the management.
Location and service
Stayed in May 2024
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Reviewed: 3 May 2024
Muneer
United Arab Emirates29 reviews5 helpful votes8.0“Nice hotel at convenient location, but not best value for money”- • Leisure trip
- • Family with young children
- • Executive Grand Deluxe Room - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 1 night
check-in process, tiny gym, resturant options
Location, breakfast, bed comfort
Stayed in April 2024
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Reviewed: 2 May 2024
Towera
Zambia7 reviews9.0“Fun with family.”- • Leisure trip
- • Family with young children
- • Executive Grand Deluxe Room - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 6 nights
I didn't like the strong scent, I presume it's incense in the hotel corridors and elevator.
The front door staff were exceptionally kind and polite. As a first impression, they made our stay at the hotel everything.
Stayed in April 2024
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Reviewed: 29 April 2024
Els
Netherlands1 review9.0“great hotel on great location”- • Leisure trip
- • Family with young children
- • Grand Deluxe Room
- • Stayed 7 nights
the sofabed quality was not very good (but this was really a very minor thing)
room was spacious, bed was comfortable, no noise from the neighbours , location was perfect for visiting dubai (and because close to the mall gave a lot of opportunity for food, shopping...) , staff was very friendly and helpful - especially the team working at the pool (the lifeguard, the bartender) and the guy from the gym (sorry for not remembering their names)
Stayed in April 2024
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Reviewed: 29 April 2024
Jakub
Poland22 reviews4 helpful votes9.0“Great hotel with convenient location, very good for business trips.”- • Business trip
- • Solo traveller
- • Grand Deluxe Room
- • Stayed 5 nights
The service is not always 10/10. Once, I asked for my room to be cleaned and left a hefty tip just to come back to my room with no cleaning done. While the room was clean, the air wasn't fresh—it felt like entering a dated room. I had to open my windows a lot to have a 'clean' air, but it's possibly because of the floods.
Kempinski Mall of Emirates is a luxurious hotel. I had the Grand Deluxe room on a higher floor. It was very spacious and well designed, with clearly separated 'living room' and 'bedroom' areas. The view from the room was very nice, although it still overlooks the highway (that's just the location; there's nothing you can do about it). The staff is warm and welcoming. The concierge service is very good. Ahmed provided amazing food spots. I stayed during the huge flood, and the hotel still operated normally; that's a huge plus, as many hotels broke down. Being directly connected to the Mall of Emirates is convenient if you need anything. Overall, you will feel well taken care of during your stay and it's definitely a hotel to recommend.
Stayed in April 2024
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Reviewed: 28 April 2024
Raja
United Arab Emirates28 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Grand Deluxe Room
- • Stayed 5 nights
- • Submitted via mobile
Best location
Stayed in April 2024
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Reviewed: 28 April 2024
Raja
United Arab Emirates28 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Executive Grand Deluxe Room - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 1 night
- • Submitted via mobile
Wow experience
Stayed in April 2024
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