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Followed by a trip

When guests stay at the property they check out how quiet the room is, how friendly the staff are, and more.

And finally, a review

After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Real guests, real reviews

The Soho Hotel

London, The United Kingdom

From

£276
Overall score:
9.4
ERICK's score:
9.6

Great Location , Nice rooms , wonderful beading Very good service !!!

Attention !!! i travel and stay almost all time on Fives starts hotel and I was very choked on you arrival they take you off on your account £200 of deposit for the mini bar of your room !!! Expensive drinks in the mini bar ???? NOPE ! thinking this is NOT acceptable ! you have the feeling you will steal something !!! They should do as all hotels take you print credit card and charge if you have something !!! shame on you ...

The Wimbledon Hotel

London, The United Kingdom

From

£80
Overall score:
6.9
Ahmed's score:
4.5

very small beds and break fast was late

St Ermin's Hotel - Autograph Collection

London, The United Kingdom

From

£167
Overall score:
8.9
Craig's score:
10

Excellent location. Good value for money. Comfy beds and hotel was immaculately clean. Staff were warm and welcoming. Could not fault our stay at St Ermin's Hotel for a six night stay and will stay again when we return to London.

Artist Residence London

London, The United Kingdom

From

£160
Overall score:
9.4
Agnes's score:
10

Lovely place would recommend it for everybody.

The Chelsea Harbour Hotel

London, The United Kingdom

From

£202
Overall score:
8.9
Mike's score:
5.8

Location is excellent and staff where trying their best.

Toilet seat had not been cleaned on arrival and we then found a crisp packet down the side of the seat in the bedroom. Room was not ready when we arrived and had to wait over an hour whilst it was cleaned. The hotel did give us a free drink to compensate.

Brunel Hotel

London, The United Kingdom

From

£68
Overall score:
6.9
Paul's score:
7.9

Friendly staff. Good location. Comfortable room. I was impressed.

Hotel Indigo London Kensington - Earl's Court

London, The United Kingdom

From

£105
Overall score:
8.9
Anne's score:
6.7

We had a nice room and were very close to Earls Court Station. Most of the staff were obliging and helpful.

The staff member who checked us in was irritating on many levels. She was patronising, overly polite and her main concern was to join us up to a rewards scheme. She offered us an attic room for which access was a flight of stairs. Not ideal for a seventy year old couple. She then said she would give us an upgrade. The room was very nice but seemed to match the one described on our booking sheet. Our safe did not work and remained so for our four night stay. Because of this we were offered dinner, a main meal and a glass of wine each. We accepted this but the waiter was not told of these arrangements and when he mistakenly went to leave the bottle of wine on our table another staff member unceremoniously snatched it. Very embarrassing and humiliating for us and the waiter. He came back later and apologised to us, not his fault

51 Buckingham Gate, Taj Suites And Residences

London, The United Kingdom

From

£270
Overall score:
9.4
Kunal's score:
10

As an avid traveler I've been to many hotels in my life and according to me what brings a customer back or impresses the customer are the people and the staff they deal with at the hotel. My experience with Taj was beyond exceptional since the time I walked in. The staff made me feel at home and were there for my every need. Great rooms with great service. There isn't much I could ask for at Taj as everything was available. I will definitely come back and stay there again.

If they could only work on the wifi facilities in the building that would be amazing as it was turning on and off all day and it required a log in every time I would try to use the Internet.

Dog and Fox

London, The United Kingdom

From

£99
Overall score:
8.9
James's score:
10

We stayed the night of mine and husband wedding. We were made very welcome the room was beautiful. And the breakfast was lovely to.

The Beaumont Hotel

London, The United Kingdom

From

£356
Overall score:
9.6
MARIANNA's score:
9.2

Very pleasant, small discreet hotel. Helpful staff, nice restaurant with a British menu. Quietly elegant. Would definitely revisit.

Staybridge Suites London-Vauxhall

London, The United Kingdom

From

£114
Overall score:
9.4
Helena's score:
9.6

Friendly stuff, nice and comfortable rooms! It's also good to have a kitchen! I would recomend the hotel to my friends!

Tulse Hill Hotel

London, The United Kingdom

From

£70
Overall score:
9.4
Sarah's score:
10

What gorgeous rooms, delicious food and amazing staff. A wonderful stay in a great location...Perfect!!

The Castleton Hotel

London, The United Kingdom

From

£54
Overall score:
6.9
Agata's score:
6.3

Great locasion, quite big room, good wifi, helpful staff, tasty breakfast, comfortable bed. Possibility of leaving the luggage in a safe place before/after check in/out. Because it was very cold in the room, staff provided us with portable radiator :)

Strange smell in a very little toilet/bathroom in first room we got. Without problems we were accomodated in other room - bigger but it was extremely cold and very noisy outside (building aircondition aggregates just outside the window), and inside (a bit broken aircondition). The room was very dark.

Mabledon Court Hotel

London, The United Kingdom

From

£55
Overall score:
6.9
Renan's score:
7.9

Very well located, very nice English breakfast and a very friendly staff.

Wifi connection very unstable and the restroom is very small.

Haymarket Hotel

London, The United Kingdom

From

£300
Overall score:
9.4
Chris's score:
8.8

I liked most things about this Hotel. It was genuinely hard to fault on almost every level. Great staff, comfortable, clean and quiet for its location.

I felt I was paying over the odds due to its superb location. Next time I would stay 2 or 3 miles further out for half the price and spend a bit on Taxi's. The Brumus restaurant was good, but not good enough for a hotel of this quality and price. Be aware - Soholistic is not a Spa, it is a Gym and a treatment room as stated in the brochure. On re-reading the details this was my mistake so I can't fault the hotel, but others may jump to the same conclusion on seeing the photo of the wonderful (spotlessly clean) pool.

The Nadler Kensington

London, The United Kingdom

From

£79
Overall score:
8.9
Janet's score:
10

Convenient location near Earl's Court underground with direct line to Heathrow, in a great neighborhood; comfortable beds, quiet, towel warmers; kitchen with coffee and tea; great wifi; wonderful staff. Restaurant and car rental suggestions were very helpful.

Nothing.

Lord Jim Hotel

London, The United Kingdom

From

£41
Overall score:
6.9
Guy's score:
8.8

Very helpful staff.

Breakfast is just pure carbs. OK for a few days but not if you’re on a health kick.

St Paul's Hotel

London, The United Kingdom

From

£95
Overall score:
8.9
Arancha's score:
9.6

Recently refurbished old public school (Chesterton was a pupil here), this brand new hotel is good value for the money, especially if one takes into account the price of accomodation in London. Within walking distance from Kensington (35 min), it is also conveniently placed near the underground.

Corinthia Hotel London

London, The United Kingdom

From

£378
Overall score:
9.4
Vickie's score:
10

Friendly and helpful staff, fantastic breakfast, great concierge service, lovely room and great location.

Nothing

Bulgari Hotel and Residences- London

London, The United Kingdom

From

£528
Overall score:
9.4
Thani's score:
9.6

the staff was perfect i really liked every thing

nothing

47 Park Street - Grand Residences by Marriott

London, The United Kingdom

From

£419
Overall score:
9.4
Ian's score:
10

Very welcoming staff on Reception and concierge was very helpful. The suite was excellent, large well furnished and great small kitchen as well. To get a suite of this quality for the price of a small room at other 5* London hotels is an absolute bargain. We will definately stay again

Nothing not to like.

San Domenico House

London, The United Kingdom

From

£192
Overall score:
8.9
Stephen's score:
7.9

Charming, helpful and polite staff. Luxurious furnishings. Small bouitique hotel. Door manned 24hrs giving excellent security. Close access to Sloane Square and King's Road. Taxis frequently pass by the hotel.

There was no bar, which we would have used. We did use room service once. The sofa was uncomfortable, and the room dark, and the overhead spotlights, though on a dimmer, were harsh. The bath had been enamel-painted and a substantial area of paint was peeling off. Paint was peeling off the ceiling too. The marble sink-surround had been inexpertly repaired.

Covent Garden Hotel

London, The United Kingdom

From

£282
Overall score:
9.4
Robert's score:
10

The staff were extremely attentive and polite. The rooms were clean, opulent and comfortable.

At one point we could not sit in the bar area as it is used by outside customers. However we were given our drinks in the lounge, which did not have the atmosphere of a lively bar.

Beaufort House - Knightsbridge

London, The United Kingdom

From

£324
Overall score:
9.9
Francis's score:
10

Amazing, exclusive apartments and literally 2 mins walk to Harrods - great for a breakfast run!

Cheval Thorney Court at Hyde Park

London, The United Kingdom

From

£252
Overall score:
8.9
Sergio's score:
6.7

Rooms very spacious, staff is kind and helpful

Furniture old style, kind of "dated", you miss the latest design style of vibrant London, not really central location, windows not sound proof, too priced for what it is

The Windmill On The Common

London, The United Kingdom

From

£109
Overall score:
8.9
Michaela's score:
10

A great place, we would love to come back!

The Furzedown

London, The United Kingdom

From

£50
Overall score:
6.9
Chris's score:
9.6

The staff were great, really clean, a great nights sleep like a log. Will be bring my family to stay here. Recommended to others.

The Halkin by COMO

London, The United Kingdom

From

£348
Overall score:
8.9
Matthias's score:
5

They canceled my booking at the last Minute and put me in the sister hotel Metropolitan instead. Which is is very mediocre hotel so I was very dissapointed. Not worth the price. I had a confirmation for the booking so the canceling was not appropriate.

Conrad London St James

London, The United Kingdom

From

£169
Overall score:
8.9
Philip's score:
7.1

i liked the location the quality of bedrooms

the manager was not available to assist us with a request for help after we had run a marathon for charity he refused to speak to us(scott turner)

Cheval Phoenix House at Sloane Square

London, The United Kingdom

From

£198
Overall score:
8.9
Mark's score:
9.2

Very comfortable, all the comforts of home, close to convenient tube station and Kings Rd with plenty of shops, restaurants and pubs

Ground floor flat closest to reception can be a bit noisy when people come and go

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