Bathroom smell Old building

Location and price

Stayed in March 2024

Old bathroom fixtures.

Location and view of lake

Stayed in March 2024

At check out I was informed they didn’t accept American Express which I made reservation with. Booking.com should have inform of this. Didn’t,t accept US dollars either. I had to go out in the street to exchange dollars for Argentinan pesos. It was chaotic and long process.which could have been avoided if I knew. I am 70 year old woman and that situation caused me a lot of anxiety .

Very good in every way. Fabian and Pedro were very helpful and gave great service at breakfast.

Stayed in March 2024

Lot of Noise from the street no Isolation windows

Bed is comfortable Dusche is Good (standing in Bath) Minibar

Stayed in February 2024

Old elevator that was loud No air conditioning so open window was loud

Great location

Stayed in January 2024

No internet in the rooms, only in the lobby. The breakfast eggs and the coffee were really bad. There was a bus idling outside all night every night so if you are a light sleeper ask for a higher floor room.

The staff was great, the room was nice. Cleanliness could have been a bit better but it was acceptable. Breakfast pastries were delicious.

Stayed in November 2023

The building needs improvement.

Fantastic location, on the lake and very close to the cathedral and the city center. Welcoming staff. Very good breakfast (the breakfast room tends to be crowded...).

Stayed in November 2022

The elevators are really small and one of them only work for two people. It's a relatively large hotel and it seems is frequently busy. So, don't expect any personalized attention. You will probably will be one more common guest among many. We had issues with one of the double windows that didn't close properly, and it was winter with high winds and low temperatures. But nobody actually tried to fix it.

The hotel's location just across the street from the local cathedral and front view to the Nauel Huapi lake. Breakfast is also very complete and with good quality and variety. Lorena's guest handling at the 8th floor

Stayed in July 2022

Our rooms was the back of the lifts so we had the noise of it and the door opening and closing the whole time which was really annoying. There is no aircon or ventilation system so the room was quite hot.

Very good breakfast and the hospitality was really good. The location is amazing

Stayed in March 2022

The room - the last one they had- overlooked where the buses are idling with their motor on. You can feel the pollution in your lungs, and it’s visible on the floor of the room. I asked for the floor to be cleaned twice but it wasn’t in a 5 day stay. The room was shabbier than I would have hoped for the price.

This hotel is on the lake front with an amazing view from the bar (that is only open 5-9) and very helpful staff.

Stayed in February 2022

The pillows !!!

All so good

Stayed in August 2021

Room was not clean (we found a bunch of hair in our bed) and smelly. Check Inn took ages since we had to fill data to forms that could have been retrived easily from our copied passports.

Location

Stayed in March 2024

Excellent placement and confortable room!

Stayed in March 2024

-Spa is only available at 1pm to 9pm and you have to book in advance. Service was not great. -Hotel room bathroom was not clean. Asked staff to clean it and it took them two more times to clear the drains and remove hair. -There was sewage smell in the room on more than one day. It was so bad it woke us up at night. Hotel told me it was a new room. YIKES! -There was nothing to hang your clothes on or no table/seating in the room -The elevator was so loud at night it woke us up several times. -There is no parking -Eggs are super runny for included breakfast -I spoke to the front desk staff and they didn't seem to care but that's the trend these days. Very disappointed.

The bed was comfortable and the location was downtown.

Stayed in March 2024

Take for ever to have a new pat of coffee, the food was just OK.

Just nothing special

Stayed in February 2024

Room was dirty. When we got into bed there were hundred of hairs in the bed and the bathroom hadn’t been cleaned properly. The lift was temperamental. However, good location and friendly reception staff.

Stayed in November 2023

The spa is only one jacuzzi (quite far away from the window) that you have to book, only one person (booking) per half hour in other words totally unavailable...

I had a very nice room with little balcony overlooking the lake

Stayed in March 2023

spa has very limited hours, hotel has no parking, facilities are a little outdated for the price. staff is not very well suited to support guest services and requests.

Great Location and confortable rooms.

Stayed in February 2023

room and bathroom very dark, mattress too soft

good enough breakfast, very good shower

Stayed in January 2023

I booked this hotel because the description says they have sauna, but sauna is not working :( it was very disappointing!

I liked the location and customer service, everyone was very nice and helpful.

Stayed in November 2022

everything . we have booked the room regarding pictures we have seen on booking.com Reality is absolutely different story ((( ufff. Pity we saw “ This reality “ after we paid 500 dollars for 3 nights.

unfortunately, this is the worse hotel I have even been to …. location , which is not about the hotel

Stayed in January 2022

When we where going to sleep we found many hairs on the bet, i ask the consoerge for an other room and we pass the rooms 412, 709, 409, 408, two more dont remember the number, and finnaly 406, taking a bet from other room, because i was with two of my kidds… the dirt was all over the mentioned rooms… it was so very late at bight so we stayed but, i wouldnt stay if i had the chance to go to other hotel, my mistake, do not look at the room untill we went back from diner, at midnight… I didnt care if i need to pay again in other place, but it so late that i couldnt convince my familly to get out of there.

The location

Stayed in September 2021

El spa-playroom

Stayed in August 2021

Room

Breakfast was OK and Location was good .. However , Washroom flush had issues of water coming out .. Bed was broken from one side and also the sheets were dirty ..floors seemed to be unclean for days

Stayed in July 2021