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Reviews of City Backpackers HQ 4.5 stars

380 Upper Roma Street, Brisbane CBD, 4000 Brisbane, Australia

#115 of 142 hotels in Brisbane

Guests' Choice

Review score

Based on 646 hostel reviews

7.3

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    8.4

  • Facilities

    7.4

  • Staff

    8.7

  • Value for money

    7.4

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 26 April 2024

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Bed in 8-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    I've stayed at the hostel before and the staff seemed to be nicer then.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    It’s very good place for travel in Brisbane
    • Leisure trip
    • Solo traveller
    • Bed in 8-Bed Mixed Dormitory Room
    • Stayed 7 nights
    • Submitted via mobile

    One of my loommates seems to have been sick.

    The location is very good, It's easy to go to CBD, we don't need to take buses and train. The view from this hotel is also good.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    6.0
    Moderate Stay
    • Leisure trip
    • Solo traveller
    • Bed in 8-Bed Mixed Dormitory Room
    • Stayed 8 nights
    • Submitted via mobile

    Full arrangements

    The staffs

    Stayed in April 2024

  • Reviewed: 16 April 2024

    6.0
    Ok. I might try a different place next time though.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was friendly but not knowledgeable about transportation connections and vague about where to go to find food. The room looked nice but the double bed was a bit too saggy in the middle for a good nights sleep ok

    Beautiful facility.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Would recommend for weary travellers
    • Solo traveller
    • Bed in 5-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    The rooms were a bit small to store luggages as well so we were hopping around everyones stuff.

    The facilities and lounge area was amazing next to the drinks machine, very comfortable and nice to study in. Then walk outside and its a garden like balcony, massive, with loads of chairs, tables, recliners and even hammocks! With a lovely view of the brisbane river.

    Stayed in March 2024

  • Reviewed: 7 April 2024

    6.0
    Good to stay
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Bit complex

    Share areas were good

    Stayed in April 2024

  • Reviewed: 4 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bed in 10-Bed Female Dormitory Room
    • Stayed 3 nights

    Rooms are tiny but OK, Outdoor unit is very nice for spending time with nice city view.

    Stayed in February 2024

  • Reviewed: 20 March 2024

    6.0
    Not good value for money
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    It was very expensive for a hostel we paid $1000 for one week and no weekly rates were available for private rooms unfortunately. We had just done a food shop in Cole’s a day after arriving as well and had our bag in a fridge which stopped working and our bag wasn’t found after spending 100$ on groceries.

    Good location, staff were so lovely and helpful! Air conditioning in the rooms

    Stayed in March 2024

  • Reviewed: 19 March 2024

    7.0
    Would recommend
    • Leisure trip
    • People with friends
    • Bed in 10-Bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    My sheet had some stains on it, some stoves in the kitchen didnt work and the kitchen was packed in the evenings

    The communal area was very very nice, good view, they had hairdryers to borrow and the kitchen was good, room was relatively clean, two toilets and two showers for a ten bed dorm is very nice, the overall vibe if the hostel was good, close to cbd and nice staff

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bit noisy at night, as my room was right outside the bathrooms. I still got a good night's sleep though

    Close to the station, nice and clean, friendly staff

    Stayed in February 2024

  • Reviewed: 17 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Bed in 10-Bed Female Dormitory Room
    • Stayed 2 nights

    no freezer. Kitchen pretty messy (fault of guests not staff). No recycling bin??

    Pool - cool window

    Stayed in March 2024

  • Reviewed: 14 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    There wasn’t an on site bar whilst I was there

    Great location, very clean

    Stayed in March 2024

  • Reviewed: 10 March 2024

    6.0
    Fair
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 5 nights
    • Submitted via mobile

    staff need more training before serving customers. odour always around the corridors. Make a lot of noise in the middle of night when some of the travelers get drunk and talk loud in the corridor that's very annoying . people can't sleep.

    Stayed in March 2024

  • Reviewed: 25 February 2024

    7.0
    Pleasant Stay in Brisbane
    • Leisure trip
    • Solo traveller
    • Bed in 8-Bed Mixed Dormitory Room
    • Stayed 5 nights
    • Submitted via mobile

    Not enough cutlery in the kitchen

    I booked a bed in a 7-bed dormitory, with AC. The dormitory is large enough, so you do not feel packed at all. The bed is a bunk bed, large enough, with a fair enough good mattress. For this dorm, as a male, you have access to pleinty of sanitories throughout the hostel (at least on the floor, 5 showers, 5 toilets, 4 sinks). All were clean. You also have access to a fully equipped kitchen, without oven. The common space is nice, nice outside sitting areas. Free pool table, swimming pool. The DJ set for Christmas eve was appreciable. The WiFi is good. 150m away from Coles supermarket. 700m away from Roma Street Station / Greyhound/ Premier Motor Service bus stop. 2km away from South Bank Parklands. The staff (Aaron (manager), Norma, Emma, Cody, Lucas, Grace, Manu) is nice and friendly. I would definitely recommend this place for a short or a long stay.

    Stayed in December 2023

  • Reviewed: 19 February 2024

    6.0
    Ok
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Arrogant guests keeping you awake all night. Being woken up every single night. One night being 4 am by fully grown adults acting like children running and screaming down the hall way. Utter disrespect. The facilities could of been cleaner but again I think it’s down to the guests being scruffy not the staff as there was constantly staff cleaning.

    The location was good around 20-30 min walk to places. The pool area was a bonus as was the kitchen. The staff were lovely.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    7.0
    Perfect location meet all our needs - hurry up and open the bar lol
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Very noisy in our room number 6 - guest talking LOUD outside our room for ages after midnight

    Facilities- pool kitchen outdoor area, location perfect

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • 5 Share Female Dorm with A/C
    • Stayed 5 nights
    • Submitted via mobile

    The smell of men's feet

    location a little bit far I had to walk a lot but very all good

    Stayed in February 2024

  • Reviewed: 4 February 2024

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It was very noisy

    The location

    Stayed in February 2024

  • Reviewed: 1 February 2024

    7.0
    All it’s good exept the new manager. The new rules and this guy are the worst on this city. Exept the manager all it’s g
    • Business trip
    • Solo traveller
    • Bed in 5-Bed Mixed Dormitory Room
    • Stayed 11 nights
    • Submitted via mobile

    Good

    Stayed in January 2024

  • Reviewed: 29 January 2024

    8.0
    Great location and comfort.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    One reception staff member wasn’t very friendly upon arrival to drop my luggage, before check in. When I asked quick few information about Brisbane (as I’ve never been there before) he was not very happy to help me or give a guide map…. He gave me a guide map after I informed that I requested it by Booking.com message before arrival date. When I came back for check in, the afternoon staff members were friendly and helpful!

    Location, comfort.

    Stayed in December 2023

  • Reviewed: 23 January 2024

    7.0
    Kitchen
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The kitchen is not clean. I understand it is not because of the staff members, but the rules are very loose and people don't respect them at all. Every time you want to cook ( after 10am or 7pm) it is a disaster.

    Supermarkets, restaurants & coffee shops nearby.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    Great hostel for what I paid I was happy the views where really good nice size kitchen and staff amazing I would stay ag
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Quite a few areas needed some maintenance showers broken for example , also no lockers which would have made me feel a little more secure. Showers not the cleanest but the toilets seemed to be quite clean

    The outside areas were great , nice pool and amazing view . The staff couldn’t have been more helpful a great bunch.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    7.0
    Okay for a short stay
    • Leisure trip
    • Solo traveller
    • 5 Share Female Dorm with A/C
    • Stayed 1 night

    Building seemed pretty old and so did the rooms and facilities. Yet, for only staying there for a night, it was okay and the location was good too.

    I arrived pretty late, so the front office staff waited for me past the reception hours, which I very much appreciated. There was AC in the room and a plug near the bed.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    8.0
    Had a good time
    • Leisure trip
    • Solo traveller
    • Bed in 5-Bed Mixed Dormitory Room
    • Stayed 4 nights

    The charging sockets could have been better to be next to the bed..

    Good location, the observation deck and room cleanliness..

    Stayed in January 2024

Showing 1 – 25

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