Cnr Opal & Egerton Street, 4720 Emerald, Australia
#19 of 20 hotels in Emerald
Guests' ChoiceBased on 346 hotel reviews
6.9Cleanliness
7.3
Comfort
7.4
Location
8.6
Facilities
7.0
Staff
8.1
Value for money
7.5
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 April 2024
Sarah
AustraliaThe swimming pool wasn’t working
Its Nice and close to town
Stayed in April 2024
Reviewed: 6 April 2024
James
AustraliaUnknown to us the facility is under new management and undertaking renovations problems with rooms but staff sorted it straight away
The staff were very accommodating and friendly
Stayed in April 2024
Reviewed: 23 March 2024
Jenna
AustraliaThe pool didn’t look very clean, so didn’t use it.
Great value for money. Room was clean and tidy
Stayed in March 2024
Reviewed: 16 March 2024
Melissa
AustraliaThat the switch for the air con was on the bedside table took 1 hour to work out why it was as hot. More signage or something please.
Stayed in March 2024
Reviewed: 11 March 2024
Taylor
AustraliaRoom was very outdated and TV was tiny. Bed was super comfortable but no locks on wheels so rolled across the room when I hopped in.
Bed was very comfortable and good location. Easy late check in/early departure.
Stayed in March 2024
Reviewed: 12 January 2024
Susan
AustraliaComfortable beds, clean bathrooms, friendly staff.
Stayed in January 2024
Reviewed: 31 December 2023
Janice
AustraliaDetails of Rooms booked were not given to owners/managers eg no room with twin beds as requested and original room with Queen and other bed had not been cleaned - new rooms given Swimming pool did not have steps and handrail for entry/exit so needed assistance to utilise
Location was easy to find and opposite supermarket/ shopping centre All rooms on ground floor
Stayed in December 2023
Reviewed: 13 December 2023
Jodie
AustraliaAfter staying at similar properties it is very old and a bit cramped, on the high side price wise too in comparison
Centre of town. Great staff. Very clean
Stayed in December 2023
Reviewed: 1 December 2023
Marjorie
AustraliaThe bed is dangerous as when you go to sit on it, it runs away from the wall. Could be very dangerous for the elderly or someone with a physical issue. I would have told the staff personally but left before the office opened.
Helpful friendly staff. Great location.
Stayed in December 2023
Reviewed: 13 November 2023
Annie
AustraliaReception and bar to be open later on a Sunday
Great location, very tidy room and value for money
Stayed in November 2023
Reviewed: 7 October 2023
Kelvin
AustraliaBuilding presentation not very good rubbish bins over flowing was a long weekend so possibly staffing issue but was a eyesore.
Rooms very clean
Stayed in October 2023
Reviewed: 11 September 2023
Glenn
AustraliaClean tidy central
Stayed in September 2023
Reviewed: 11 July 2023
Rosemary
AustraliaCar parking was very narrow, I was unable to open my passenger side doors to get my luggage out, due to the width of shrubs, they ended up scratching my car. Not happy. Also, it was confusing how to turn the Box Air Conditioner On / Off & control the temperature ?
My room was a very spacious. It had 2 x Queen size beds and a large bathroom.
Stayed in July 2023
Reviewed: 14 March 2023
Kevin
Australialocation
Stayed in March 2023
Reviewed: 18 February 2023
Christine
AustraliaIt was rather dated and in need of a renovation. A bigger television with HD would be good to.
location walking distance to the CBD and eateries. water pressure was excellent and hot.
Stayed in February 2023
Reviewed: 14 February 2023
Geoffrey
United KingdomSwimming pool could have been cleaner
Room was clean and comfortable including the shower room. Staff friendly and welcoming.
Stayed in February 2023
Reviewed: 5 January 2023
Darlene
AustraliaWe booked a room with 2 single beds and had to share a Queen bed. There was no staff on site to contact even though the times on the door said the office closes at 6pm and we arrived at 5.30pm. So we could ask for a room change. The mattress was too soft and the aircon was noisy
The room was clean and the shower pressure was good
Stayed in January 2023
Reviewed: 31 December 2022
Trish
Australiawasn’t real clean
location
Stayed in December 2022
Reviewed: 27 November 2022
Lou
AustraliaI was so cold my first night (which I know is odd for Emerald) and there was no extra blanket in the room to put on the bed and the air con said not to change setting to warm the room. Plus it was hard to get cold water in the shower to work. Only one light in room and bathroom light worked.
The staff were very friendly
Stayed in November 2022
Reviewed: 29 October 2022
Lorgay
AustraliaThe beds are way to small and old
Location was good
Stayed in October 2022
Reviewed: 24 September 2022
Tirita
Australiathe proximity to everything exceptional. the rooms were older but still a decent size.
Stayed in August 2022
Reviewed: 12 September 2022
Lynne
AustraliaShabby (but undergoing renovation). Car park was littered with lots of cigarette butts. Complimentary bottles of water in the fridge had been previously opened and partially drunk. Reception was already closed when I arrived at 4.30 pm. Advertised open until 6pm. However comprehensive information provided by text detailing access to the room key. Airconditioning was so noisy the air conditions in nearby rooms were intrusive.
Bed was comfortable. Great supply of hot water. Wall heater was a great addition.
Stayed in September 2022
Reviewed: 8 September 2022
Dianne
AustraliaThe hotel is still being advertised as open. Maybe that could be addressed.
Great position within walking distance to shops. Management had the cutest miny cavoodle full of cuddles.
Stayed in September 2022
Reviewed: 25 August 2022
Aaron
AustraliaRooms are a little dated. But clean, comfortable and excellent value for money.
Staff were happy and helpful. Great location. Clean rooms. Easy family environment.
Stayed in August 2022
Palm Springs, USA
Sitges, Spain
Corcelles-en-Beaujolais, France
Brisbane, Australia
Krauschwitz, Germany
Kulmbach, Germany
Dubrovnik, Croatia
Ciampino, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content