123 Collins Street, 3000 Melbourne, Australia
#48 of 205 hotels in Melbourne
Guests' ChoiceBased on 4721 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.8
Staff
9.2
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: 25 April 2024
Michael
AustraliaAll pillows too soft, no firmer available.
Location, facilities (including gym), top Restaurant & bar
Stayed in April 2024
Reviewed: 25 April 2024
Steve
AustraliaNothing much really
The breakfast buffet was exceptional, the setting opulent and the staff very helpful and attentive.
Stayed in April 2024
Reviewed: 25 April 2024
Adam
AustraliaFirst room was next to lift well and was noisy but hotel did move us to a quieter room however this room was smaller. Not a big problem.
The club lounge is an excellent option. Nice snacks, drink options and views in a comfortable setting. A nice place to stay before heading out.
Stayed in April 2024
Reviewed: 25 April 2024
Natasha
AustraliaRoom could have been a bit cleaner behind bed/bedside tables etc
Wonderful service. Amazing dining in options including an amazing breakfast. Foyer and entry very welcoming and clean.
Stayed in April 2024
Reviewed: 24 April 2024
Dylan
AustraliaThe kingsize bed was two single beds pushed together.
Great location, great view of the city.
Stayed in April 2024
Reviewed: 22 April 2024
Jim
AustraliaRooms are a little tired and need a refresh.
Great location... love the restaurant.
Stayed in March 2024
Reviewed: 21 April 2024
Geoff
New ZealandGreat location , very central with lots of cafes and restaurants close by.
Stayed in April 2024
Reviewed: 21 April 2024
Jaymie
AustraliaWe booked 1 night in the restaurant downstairs in the lobby. The food was cooked to perfection and there were no issues, however it was twice the price of any other restaurant where you could get the same food.
Extremely spacious room with all the required amenities. Location was perfect if you want to be in the centre of the city surrounded by expensive handbags, shoes and jewellery. If you don't, still stay here, just don't bring the girlfriend/wife. We didn't have breakfast in the hotel but it was clearly an option if you wanted it.
Stayed in April 2024
Reviewed: 20 April 2024
Nafilah
IndonesiaThe prices did not include breakfast and the room was quite small
In the center of town
Stayed in April 2024
Reviewed: 19 April 2024
Averyal
AustraliaPricey. But, given a luxury hotel, i Guess this was to be expected. A special night away.
Great location - close to Margaret Court Arena where we attended a concert, walking distance. Great view from room. Very comfy bed and pillows. I usually take my own shampoo and conditioner but this time used what was provided. The Balmain products were so good, I'm buying this shampoo and conditioner myself. There could have been handwash provided in bathroom - only the wash in the shower.
Stayed in April 2024
Reviewed: 18 April 2024
White
New ZealandI couldn't finish something I started to eat for breakfast (a piece of cake) and asked for a container to take it to my room. However, I wasn't allowed to do that. In my opinion, what a waste! As a recommendation it would be good if guests were allowed.
Staff - Ruben (waiter during breakfast) was friendly. Craig (at the main desk) was very helpful. The Porter and room service given added that little touch. I enjoyed using the gym facility!! Our Room 2119 had to corner views of the city. I liked the round table and sofa lounge where we could sit, relax and enjoy the magnificent view.
Stayed in April 2024
Reviewed: 18 April 2024
Rachael
AustraliaRequested a early check-in ended up checking in late room was not clean when we first got there
Location and amazing breakfast
Stayed in March 2024
Reviewed: 18 April 2024
Samantha
AustraliaRooms smaller than langham
Location and rooms are lovely
Stayed in February 2024
Reviewed: 18 April 2024
Phill
AustraliaRoom - great views and very comfortable
Stayed in April 2024
Reviewed: 17 April 2024
Jacqueline
United StatesLack of drawer space for clothes.
Bed was super comfortable.
Stayed in April 2024
Reviewed: 15 April 2024
Maria
AustraliaBeautiful
Stayed in April 2024
Reviewed: 15 April 2024
Kalai
AustraliaRooms look tired Toilet flush not working well
Location was excellent ; shopping and food
Stayed in April 2024
Reviewed: 14 April 2024
Alicia
AustraliaHad trouble with taps in shower very hard to get right mix awful too complain but was too hot. Rooms are a little dated maybe spend a bit update tv selections unable to find movies I know should be out but when travelling alone I don’t venture too far at night.
Staff were fabulous food excellent room was quiet great view easy check in room service prompt and very happy staff. Room service attendant first day set table for me what a nice touch as I was very tired. Spa in room with bombs used it everyday after walking many miles around melbourne
Stayed in April 2024
Reviewed: 14 April 2024
Phaik
MalaysiaLocation was good. We had lunch there & the food was excellent. Good service from the staff
Stayed in April 2024
Reviewed: 14 April 2024
Annika
AustraliaIt was quite noisy. We were woken several times by doors slamming, other guests using their toilets and showers, and what sounded like the wardrobe and coat hangers next door. Slightly dated in terms of the tech in the room (curtains, lighting, power points etc)
The location, the staff, the bars and restaurants, the bathroom, the view, and the comfortable bed.
Stayed in April 2024
Reviewed: 13 April 2024
Stephanie
AustraliaIt felt stuffy in the room, it was hard to get the air temperature right and although location was in the heart of the city, the night life was kind of dead.
The staff were very friendly. The room was nice and clean and views beautiful.
Stayed in April 2024
Reviewed: 9 April 2024
Sally
AustraliaHave been several times. It’s always our go to as it’s well located in the city. This time it was close to the MCG for us to walk to our concert. Breakfast buffet is definitely one of our favourites! Rooms are luxurious and very comfortable.
Stayed in February 2024
Reviewed: 8 April 2024
April
AustraliaVery thin walls in the hotel, woken up by someone sliding coat hangers in their wardrobe. The breakfast restaurant extractor fans mustn’t be working properly. The lobby and breakfast restaurant would fill up with smoke from cooking. The pool area wasn’t very inviting.
Loved the location! Walking distance from restaurants etc
Stayed in April 2024
Reviewed: 8 April 2024
Peter
AustraliaNothing
Everything
Stayed in April 2024
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