You don't really feel the hospitality from the staff coming in or going out, didn't feel that they are genuinely happy to have you there. For a hotel room that has low light the bathrooms are dark. Room was small and was ok for a night.

Location and convenience. Our son loved watching the planes take off and land from the window so that was good fun. Great for a short stay.

Stayed in March 2024

The room could have been a little cleaner and I found a long hair in he bed sheets when pulling back the sheets.

The location was perfect for a quick over night stay between flights and the price was reasonable.

Stayed in April 2024

Nothing worth mentioning

Made booking as closest hotel to airport for our flight next day. Room was clean and comfortable. Actually went to airport across the road to get something to eat as the pub attached to hotel very limited and pricey.

Stayed in March 2024

It was a little bit hard to find from the car park.

Perfect location for a very early international flight. The roll away bed was a full sized single with a full thickness mattress and was delivered promptly and made up. Perfect for a family.

Stayed in January 2024

Even through the online check in is great you must be careful that you don't get double charged like we were, however we did get this rectify after we got home so be careful. The lack of personal touch has gone. Being the easter holiday weekend the roof top bar was closed which was disappointing.

The proximity to the international terminal is an easy walk and very convenient. The online check in and check out is a good system if you like that type of system.

Stayed in April 2024

Being charged 15% extra at the bar on Easter Sunday which is “not” a public holiday. Staff do not get paid more on Easter Sunday!!! Took 25 minutes to get another bottle of wine from the minibar. That was after a visit to reception to request it as they didn’t pick up the phone. T The restaurant was closed. Would have been nice to have been advised previously.

Location was perfect. We certainly didn’t need to stress about getting to international airport in time! Room was lovely, large and well laid out especially the huge seperate shower that for once wasn’t over the bath!

Stayed in March 2024

Food is pretty average

Location. If you have an early international flight THERE IS NO BETTER place

Stayed in March 2024

Attitude of staff at Ascot restaurant, the service man was polite but condescending, suggesting we would better suited to dine downstairs.

Excellent check in experience, very comfortable bed, clean room, convenient location close to airport terminal.

Stayed in April 2024

Room a bit small

Close to international airport

Stayed in April 2024

Room service was too slow. We had to ring twice and we waited 1 1/2 hours before it arrived. Meal was so-so. food temperature was just warm. The taxi hated us as it was too close to the airport. He wanted us to get out. As it was, he took us to the wrong Rydges and then all around the airport to get to the right one. It cost over $50.00 for the ride and $20.00 tip for the inconvenience.

It was close to the airport.

Stayed in April 2024

Overpriced

Covenant, clean, polite staff

Stayed in March 2024

Messaging was very strange. When I arrived to check in and gave my name, I was told I didn’t have a reservation. Then I showed the email and no problem; there it is. I check in, get to my room, turn on the tv and there is a message that I haven’t checked in. I stay overnight, check out in the morning, and that evening — 16 hours after I check out— I get a message saying they are ready for me to check in. I have stayed in many hotels but have never experienced so many repeated mistakes like this.

Location— next to the airport—is why I chose it. Was satisfied with the facilities.

Stayed in April 2024

The price - quite expensive

Very close to the airport

Stayed in April 2024

Obviously the location is a major selling point and with good amenities add to the occasion.

Stayed in April 2024

No tea/coffee making facilities in room.

Clean and tidy. Close to the airport (walking distance) for an early morning departure from Sydney.

Stayed in April 2024

Maybe I'm not up with the times but $348 for a couple for one night is expensive to me.

Clean. Comfortable. Good lighting.

Stayed in April 2024

Having to check yourself in. Having to pay for bottled water.

It was clean and close to walk to the international airport the restaurant down stairs absolutely great the food was delicious

Stayed in March 2024

Good

Location

Stayed in February 2024

The staff were unwelcoming and at breakfast I had to wait some time to have my room checked off.

Location was great.

Stayed in April 2024

n/a

location, staff very helpful room excellent value

Stayed in March 2024

The buffet breakfast was quite expensive, and the choice for breakfast in the cafe downstairs was limited.

Great location next to international terminal and interstate bus depot. Very comfortable room and facilities.

Stayed in March 2024

Our room was £175 and we didn’t check in until 5pm then out again at 2.30am so didn’t really spend all night there and our room right next to the car park. Disappointed at that cost

Stayed in April 2024

The price is over the top

I like the location otherwise it is average hotel experience.

Stayed in March 2024

Messaged property twice before arrival requesting rooms next to each other as one of our party visually impaired aged 76. On arrival all rooms on different floors. Questioned this on check on but no rooms available next to each other. One of the rooms still not ready despite our 11.30pm arrival...!! When it was ready had obviously been done in a hurry as toe nail clippings on carpet, lipstick on pillow and a dirty toilet. Then at 6am the following morning the guest with visual impairment was told had to leave room due to power failure. Absolute nightmare for her..

party of 3 rooms...one was dirty, other two fine

Stayed in March 2024

Breakfast buffet could be better for the price.

Quiet, calm relaxed way to start or end a journey.

Stayed in March 2024