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Reviews of New Baku Hotel 4 stars

Hasan Aliyev Street 9C, Nasimi, AZ1010 Baku, Azerbaijan

#177 of 298 hotels in Baku

Guests' Choice

Review score

Based on 243 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    7.9

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 4 April 2024

    9.0
    Good stay
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights

    Nothing

    Good hotel and location

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    In general 7.5/10
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    They do not provide tooth paste and brush

    Staff were nice and breakfast was good

    Stayed in March 2024

  • Reviewed: 25 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    It’s very clean,every day room cleaning from hsk

    Stayed in February 2024

  • Reviewed: 8 January 2024

    9.0
    Despite a generally positive experience with a smooth check-in, spacious rooms, and friendly staff,
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 5 nights

    While our overall experience at the hotel was generally positive, there were a few aspects that left room for improvement. One notable area of concern was the speed of room service, which unfortunately fell short of expectations. Multiple occasions required me to make two calls for various requests, indicating a noticeable delay in response time. This slowed down the convenience factor that one typically expects from room service during a hotel stay. A somewhat disappointing encounter occurred when friends came to visit, and the receptionist requested a fee of 40 manat per person for them to enter my room. This policy seemed rather excessive and unexpected, as it is customary for guests to have visitors during their stay without incurring such charges. This approach left a somewhat negative impression, detracting from the otherwise welcoming atmosphere. The view from my balcony was another aspect that didn't quite meet expectations. Instead of a pleasant or picturesque scene, the view was rather poor. This element, while subjective, can significantly impact the overall enjoyment of the stay, especially for those who value scenic surroundings. In terms of dining, the prices were somewhat on the higher side. For instance, a seemingly basic item like a bowl of soup costing 12 manat may be considered steep, especially when compared to similar offerings in the vicinity. While quality is paramount, the perception of value for money is also essential, and in this regard, the pricing seemed a bit elevated. In conclusion, while the hotel had many positive aspects, such as a smooth check-in process, helpful staff, and spacious rooms, there were notable areas of improvement. The sluggish room service, the unexpected fee for guests, the lackluster balcony view, and relatively high prices for certain items all contributed to a less-than-ideal experience in these specific aspects.

    Our experience at the hotel exceeded our expectations from the moment we arrived. The check-in process was incredibly smooth and easy, thanks to the efficient and friendly front desk staff. Their assistance set a positive tone for our entire stay. The hotel staff proved to be not only helpful but also exceptionally friendly throughout our time there. They were always ready to assist with any inquiries or requests, making us feel genuinely welcome. Their warm and accommodating attitude added a personal touch to our stay, enhancing the overall experience. One of the standout features of the hotel was the spaciousness of the rooms. We were pleasantly surprised by the generous size of our accommodation, providing ample space for relaxation and comfort. The attention to detail in room design contributed to a cozy and inviting atmosphere, making our stay even more enjoyable. The hotel maintained a high standard of cleanliness in all areas. From the lobby to our room, everything was impeccably maintained, creating a hygienic and inviting environment. This commitment to cleanliness was evident and greatly appreciated, ensuring a pleasant and worry-free stay. The breakfast provided by the hotel was a delightful experience. The variety and quality of the offerings exceeded our expectations, catering to different tastes and dietary preferences. The dining area was well-maintained, and the staff ensured a pleasant atmosphere to start our day on a positive note. Additionally, the convenience of free airport pickup further enhanced our overall experience. The hotel's complimentary shuttle service added a layer of convenience to our travel plans, making the transition to and from the airport seamless and stress-free. To top it all off, we were pleasantly surprised with a complimentary room upgrade. This unexpected gesture showcased the hotel's commitment to guest satisfaction and went above and beyond to make our stay truly special.

    Stayed in January 2024

  • Reviewed: 21 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Goood

    Stayed in October 2023

  • Reviewed: 21 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Betufeul

    Niccce

    Stayed in October 2023

  • Reviewed: 21 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Very nice hôtel

    Stayed in October 2023

  • Reviewed: 17 December 2023

    9.0
    Great Stay at Baku
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    It’s quite far from the train station and no near restaurants in the area. The food were basic and but so bad.

    The property is very clean and comfortable. The amenities are complete and the staff were very gracious and helpful. Good value for money!

    Stayed in October 2023

  • Reviewed: 27 October 2023

    8.0
    Very good
    • Family with young children
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    It is ok

    Good place

    Stayed in October 2023

  • Reviewed: 8 October 2023

    9.0
    Anyway recommended)
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 8 nights
    • Submitted via mobile

    (1) Low signal and low speed of wifi internet (2) Smell of cigarettes (from the walls) previously smoked in my room. I stoped smoking years ago and that smell (even if on the minimum) annoys me much

    Friedly and very helpful stuff

    Stayed in September 2023

  • Reviewed: 2 October 2023

    8.0
    Very good
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Good rooms, good breakfast

    Stayed in October 2023

  • Reviewed: 14 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    There is no soundproofing and I can here the sounds of the next room The room was very cold

    The staff is very helpful and friendly And I like the breakfast it's so delicious

    Stayed in September 2023

  • Reviewed: 7 September 2023

    9.0
    Comfortable stay at a great price
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The lift can take a while during busy times as there is only 1.

    A very large clean room, good choice of breakfast, courteous staff who attend to everything that is required, 24x7 room service

    Stayed in September 2023

  • Reviewed: 7 September 2023

    7.0
    So good stuff and big room but, it looked like they needed a makeover, repair of rooms, in total it was
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    The elevator is very small and slow. There was a smell of cigarettes in the room, there was no light near the closet, there was a very bad smell in the toilet and drops of water were flowing, I think it was because of the old sewage system, they called the plumber but the smell did not go away, we were with a child and it was difficult to live in this room, we wanted to change the room but they said that the hotel is full.

    Very nice stuff, we liked that room was big, after check out they allowed to stay till 14:00, restaurant meals were tasty

    Stayed in September 2023

  • Reviewed: 6 September 2023

    8.0
    good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    old carpet, but cants blame them cos guests smoke in the room

    spacious rooms

    Stayed in September 2023

  • Reviewed: 19 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    We got a smoking room as nonsmoking room was not avaialable. The lift is very slow..

    Spacious room, comfortable bed, good staff and sumptuous breakfast

    Stayed in July 2023

  • Reviewed: 18 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Location crowded and you can hear the street loudness.

    Good value of money.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    I did not like the breakfast, its was just below average considering the amount has been paid. The hotel is 7 floor building, and it only has one small lift which takes more waiting time if you have to use lift. Only 4 people can manage to come. Taking lift with lugage it become difficult as you need to come again to take your lugage. Its 8 floor builfing and having 80 to 90 rooms one lift is not enough.

    I like the room and thats the only thing good in the hotel.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    9.0
    Professional Stuff
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    the furniture a little bit old

    I would like to thank Mr.Allahverdi and Ms.Gulsabah for their service and kindness, I have asked them extra time for check in and they agreed without hesitation

    Stayed in July 2023

  • Reviewed: 4 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    location is best and good quality breakfast

    because of staff attitude and service which they provided during our entire stay.

    Stayed in July 2023

  • Reviewed: 30 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Big

    Clean

    Stayed in June 2023

  • Reviewed: 27 June 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Housekeeping staff couldn't speak English and given Instructions are not followed to Make Up Room

    Room was huge with limited facilities but staff was fabulous with very limited Spoken English

    Stayed in June 2023

  • Reviewed: 27 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    only one elevator in the hotel.

    location, staff very friendly and price very affordable the rooms huge. breakfast very good

    Stayed in June 2023

  • Reviewed: 13 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No lights in the lobby at night. The hotel looked dark and grim as we arrived late. Small elevator. No main access for prams, luggage etc. had to be carried up and down the main steps.

    Nice, spacious and clean room and very helpful staff.

    Stayed in May 2023

Showing 1 – 25

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