Onderbergen 69, Elisabethbegijnhof-Papegaai, 9000 Ghent, Belgium
#26 of 58 hotels in Ghent
Guests' ChoiceBased on 592 hotel reviews
8.5Cleanliness
8.9
Comfort
8.7
Location
9.4
Facilities
8.4
Staff
9.4
Value for money
8.5
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2024
Natalija
Latvia- Breakfast is too expensive. You can find a nice bakery just around the corner. - No kettle, only a coffee machine in the room. - The same key for your room and the main entrance.
+ Quiet location in the city center. Close to trams and all main attractions. + Friendly staff. + Comfy beds.
Stayed in April 2024
Reviewed: 25 April 2024
John
United KingdomStaff
The interior style of the room had character, good colour schemes, green colour velvet curtains high quality.
Stayed in April 2024
Reviewed: 24 April 2024
Emily
CanadaCheckin wasn’t clear. The door to the hotel was locked when we arrived at 3pm and had to wait outside in the rain for 15 minutes until we were let in.
Fantastic location just a five minute walk from all the main attractions. Cute comfortable room
Stayed in April 2024
Reviewed: 24 April 2024
Johanna
GermanyNothing to complain about, but to note that there is no elevator and one has to climb the stairs up to the 3rd floor for the rooms, so it depends on accessibility requirements
The hotel building was super cool - a very impressive old building and a great location very close to the old city centre. The room was small but well equipped and all facilities present. The staff was very friendly and helpful.
Stayed in March 2024
Reviewed: 23 April 2024
Michel
FranceThe staff was incredibly kind and very helpful, the place was clean, spacious and comfortable. We had both our kids and they did their best to make sure we had a great stay. Excellent place. We would definitely go back to the same hotel.
Stayed in April 2024
Reviewed: 23 April 2024
D
AustraliaThe location, facilities in the room and cleanliness were great. The receptionist was fabulous. She was always ready to help.
Stayed in April 2024
Reviewed: 22 April 2024
Lucas
NetherlandsI loved everything
Cleaning, localization and personnel
Stayed in April 2024
Reviewed: 19 April 2024
Josie
United KingdomVery clean, friendly staff. Great location. Very comfy bed! Perfect for the price.
Stayed in April 2024
Reviewed: 14 April 2024
Jose
SpainThe staff was really nice to me and my friends! They gave us recommendations and very clear instructions for everything we needed.
Stayed in April 2024
Reviewed: 12 April 2024
Xavier
NetherlandsThe mattress was not very comfortable.
Perfect location. The staff were very nice and kind.
Stayed in March 2024
Reviewed: 11 April 2024
Alexandre
IrelandIncredible staff. Svet was super kind and attentive. When we get back to Ghent we will certainly book on the same property.
Stayed in April 2024
Reviewed: 11 April 2024
Ioannis
Greecethe staff was very helpfull
Stayed in April 2024
Reviewed: 11 April 2024
Celia
United KingdomNothing!
Gorgeous old building in excellent location near the river. Beautiful interconnected rooms with amazing bathroom and huge bath. Lovely touches with fridge and coffee machine in room.
Stayed in April 2024
Reviewed: 10 April 2024
Katherine
United KingdomQuite noisy in the evening from next door room
Comfortable and good sized room and bathroom. Helpful staff and great adjoining Irish bar.
Stayed in April 2024
Reviewed: 9 April 2024
Jack
United KingdomOver €150 per night for a twin room seemed a bit steep.
Excellent location, friendly staff, nice large room and comfy beds, excellent bathroom.
Stayed in April 2024
Reviewed: 5 April 2024
Andrew
United KingdomPerfect for what we needed. Large group needing single beds. Good location and the pub next door was really good!
Stayed in March 2024
Reviewed: 3 April 2024
Mko73
FinlandNice room, lot of space.
Stayed in April 2024
Reviewed: 2 April 2024
Stoimen2
BulgariaVery polayt staff.
Stayed in April 2024
Reviewed: 31 March 2024
Pedro
SpainThe recepcionist. I Don't remember her name. The hotel was amazing, but the ukranian recepcionist girl was the Best of the hotel. Very kind and gentile, and worry about our stay.
Stayed in March 2024
Reviewed: 30 March 2024
Marina
ArgentinaThe recepcionist was really kind.
Stayed in March 2024
Reviewed: 29 March 2024
Rutar
Slovenia/
Peaceful location, great rooms and easy accesible
Stayed in March 2024
Reviewed: 27 March 2024
Kate
United StatesNothing. I liked it.
Attractive rooms. Very helpful staff. Great location.
Stayed in March 2024
Reviewed: 24 March 2024
Lisa
United KingdomThere was nothing I didn't like but just for advice... It added to the character for me but one of the beautiful staircases was really steep with narrow treads. If you're not 100% steady on your feet I'd perhaps ask for a room on a lower floor! (But don't worry because the lovely people on reception staff will happily take your bags up and down for you if you prefer)
The two ladies on reception during our trip were so helpful and friendly and just really lovely! (And all queries we asked prior to the trip were answered really quickly.) The hotel was lovely, lots of character, really nicely decorated, bathroom was new, clean and the shower was large with plenty of power. The location was excellent and the hotel rooms were really quiet - didn't hear anything from another room / the street / the local bar. I would definitely stay there again.
Stayed in March 2024
Reviewed: 23 March 2024
Kumle
NetherlandsWe had an amazing stay at Hotel Onderbergen. It’s perfectly located and it’s very charming. We loved our room and a special thanks to Svitlana for making our stay extra special!
Stayed in March 2024
Coquitlam, Canada
Kyoto, Japan
Paris, France
Vang Vieng, Laos
Posta Fibreno, Italy
Ponta Delgada, Portugal
Jezdići, Serbia
Northridge, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content