Stains on couch, damp on walls, looked unfinished top floor bedroom did not feel safe, railings very unsteady(some broken), not a lot of privacy with curtain in bathroom, tv was broken so could not use, multiple blinds were broken, ceiling very low in top bedroom(hit head a lot of times), outside garden area was dirty(pigeon feathers all over and bird poop all over the patio area) ALOT of stains on the walls!

Very good location, very spacious, washer and dryer included, garden area

Stayed in May 2024

View Poorly maintained property Not enough seating in the living room TV required a 9 digit password and there were no instructions WiFi instructions we incorrect

Location Size

Stayed in April 2024

Noise at night, Poor pillows.

Location.

Stayed in April 2024

Dirty toilet No lights in the corridor

Excellent location and very spacious!

Stayed in December 2023

The apartment was clean but it really needed a lick of paint as it was quite untidy (water puddle and staining on wooden floor, stains on cushions)

Location is excellent! The staff were very responsive to messages.

Stayed in November 2023

You could not sleep in one of the beds due to the springs sticking out on both sides, the mezzanine railing at the top of the stairs is very loose and very unsafe, the dishwasher was not operational during our stay and the smell coming from it was revolting. The floors were very sticky like soft drink had been spilt everywhere, had to leave shoes on (otherwise it was cleaned well). This apartment could be excellent if a small amount of maintenance/replacement of a mattress was undertaken and perishing dining chairs were replaced with simple plastic ones from Ikea.

The apartment was centrally located to everything, excellent location. Close to shops, restaurants, cafes, supermarkets and public transport. The apartment was very clean, except for the sticky floors.

Stayed in October 2023

Not cleaned well before our check in. No light in the corridor and broken bedroom door Mosquitoes in the bathroom Problems in opening the entrance of the building

The location and the spacious rooms

Stayed in September 2023

the staff was useless, told them we had trouble getting into our room, and did not even leave their seat. just told us to keep trying. we also told him the light was broken so it was hard to see where we were walking, and he told us “the light isn’t broken” when it clearly was. no one explained how the kitchen facilities worked which would have saved time figuring it out. limited towels. the place is clearly well used, it has a lot of wear and tear but nothing major. also the upstairs bathroom smells like sewage and the shower doesn’t drain quickly, so if people are showing back to back, it spills over the shower lip into the rest of the bathroom floor.

spacious, good location

Stayed in April 2023

there is no door in the bathroom

location

Stayed in December 2022

the furniture was a little tired

the location was excellent and the beds were comfy.

Stayed in December 2022

the duves had blood on them, the were “clean” I guess but still with blood stains. the heat controller did not work, and some of us froze a lot during the night (we requested extra duves) but did not get any. TV did not work at all. the place needs some maintenance that’s for sure

location was nice and the apartment in general

Stayed in November 2022

Communication was very difficult with the team managing the property. We asked for another set of towels that never arrived, the team managing our request responded two days after we had been there already... we never got what we needed.

Check in is online so it is easy to access the property at whatever time one enters.

Stayed in September 2022

Appartment run down, few amaneties available, not enough dishes, no hooks to hang up towels, one bathroom for a 3 bedroom apartment...

Location, appartment layout

Stayed in August 2022

The TV was not working. There was an iron table but no iron, and the host hasn't replied on where the iron could be.

Arrival with codes only, no keys. Easy arrival.

Stayed in July 2022

There are no light switches, not even in the bathroom. The handle from the inside of the bathroom was broken so we couldn't close the door

Minimalist place

Stayed in May 2022

bathroom without door and there were broken blinds and exposed electrical cables on a cabinet

big and comfortable for a group with a great location

Stayed in April 2022

The wi-fi didn't work the first day because of lack of MODEM...The kitchen missed equipment for the ingestion cooker....The flat was not very clean

the flat is very nice and quite comfortable and located in the hearth of Bruxelles. Very easy the check in.

Stayed in March 2022

Shabby impression with damaged wall and very worn down sofa. No bulb/ light in the bathroom, remote control did not work and worst the electric code for front door stopped working after 1st day. Not possible to reach 24/7 service Sunday morning by phone. Lived close to Smartflats office so they helped us before their opening hour.

Nice bedrooms with comfortable beds

Stayed in July 2021

Upon arrival we were extremely concerned with the property. The first thing we noticed as we walked through the door was that the property was filthy. •The bed in bedroom 2 was completely broken and unusable. •Bedroom 3 on the top floor had a large section of safety railing missing meaning the room was too dangerous to use as if one of our group took a wrong step they would fall through the stairwell hole and get horribly injured or worse! •The bathroom door had clearly been removed previously meaning there was absolutely no privacy when using the shower or toilet. •A large section of handrail on the main staircase was missing, making using the stairs dangerous. •The terrace was covered in bird excrement. •The TV was missing •The radiator in the main bathroom was hanging off the wall •There was no hairdryer (as advertised in the listing) which as a group of ladies was far from ideal, but by this point the least of our worries! •Exposed electrical wires I immediately contacted the support team. I repeatedly tried to get help for several hours from the support team who eventually told me in the early evening that there is no technical team or cleaning team available at the weekend and they couldn’t offer an alternative apartment. Our group were left with 1 bed for 5 people and had to sleep on the sofa and floor. Whilst cheap, the fact we did not even have the basics of useable beds and safety was unacceptable. Smartflats must have been aware of the state of the apartment prior to our stay as somebody had tried to prop up the broken bed with stacks of paper!!Also the bathroom door was not in the apartment so clearly somebody had taken it away and was aware the bathroom was left with no door. The missing handrails would be clearly seen by any of the cleaning or technical team who entered the apartment. It’s incredibly upsetting that smartflats allowed our booking to go ahead in such dangerous conditions.

The location

Stayed in May 2024

The shower pressure was too hard

It it was clean and huge space for our group in an excellent location in the middle of city centre

Stayed in May 2024

The TV is a bit small and far away from the couch but that's easily fixed

Words can't describe what awaits you when you open the door and then you realise there a whole second.floor too

Stayed in May 2024

First I have to say: the apartment is not as bad as I had expected from all the negative reviews. The apartment appearance was actually quite ok. But I had two issues which were really annoying: The stove did not work. I reported the defect on the first day. Complaint ignored. Was not repaired before I left. I had purchased food. Went to waste because could not cook. The building entrance did not open with code on 3 occasions. Support person was annoying: I shld first send video. This was just a waste of my time: did they doubt that I can enter a 5-digit code correctly? When I finally just did what they wanted, their email did not support video attachment (too big file). And quite irresponsible to waste my time, standing in front of building and asking my personal data, which they anyway have under my room number in my reservation. And here we did not talk about my room key, but the building entrance. What they should do: fix the door lock and use their intercom video to identify the clients, and then open door remotely (one time this worked well). Finally: a ridiculous compensation offer: 15 % on next visit. Who would want to return with such service? And I got saddled with the cost for the food which went to waste.

Stayed in April 2024

The apartment used to be an open space office. That is probably why some rooms have glass walls. The lights in the hall switch on automatically which means whenever someone goes there, the light switches on and you have quite a lot of light in the room where you sleep. In my case the switcher was out of order and the light was on the whole night. I tried to contact Smartflats via mail and via phone, unfortunatelly they did not send anybody to fix it for the whole week. It means I had to sleep all nights with the light on, which was terrible. Moreover the kitchen is not enought equipped. There are enought plates, glasses and mugs. But there are only a few pots. There are two frying pans but non of theme worked on the induction stove.

The instructions I got on my email were clear. There was no problem to get the key from the box.

Stayed in May 2024

There was no light on corridor.

Very good location. Lot of space in a flat.

Stayed in February 2024