37799, Bus Rank, Gaborone, Botswana
#22 of 25 hotels in Gaborone
Guests' ChoiceBased on 209 hotel reviews
6.5Cleanliness
7.4
Comfort
7.3
Location
7.8
Facilities
6.7
Staff
8.3
Value for money
7.5
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Michele
Australia5he location is not the best at the bus ranks so very noisy and busy
The staff was fabulous
Stayed in May 2024
Reviewed: 3 May 2024
Sean
BotswanaThe shower, low water pressure and the water was cold
The staff service was good, I enjoyed my stay at Gaborone Hotel
Stayed in April 2024
Reviewed: 11 April 2024
Tembo
BotswanaMeals
Incorporate breakfast in your cost as bed and breakfast instead of charging separately.
Stayed in April 2024
Reviewed: 8 April 2024
Bruno
SwitzerlandAccess to the hotel leads through the bus / taxi terminal. Which is quite dirty and chaotic. During the day very loud. At night, lack or no signage to the hotel, making it difficult to find while driving through the bus / taxi terminal which is right outside the main entrance of the hotel. The building and surroundings are not well maintained and looked after but good for one night. The window in our room was broken. Looks more like a boarding facility from the late 80’s early 90’s. For people with disabilities it might be a really problem, no elevator or ease of access ramps. Only stairs.
The budget price for 1.night and staff were helpful.
Stayed in March 2024
Reviewed: 2 April 2024
Gaetano
PhilippinesUnfortunately my room has a broken TV, not well functioning aircon (Gaborone is very hot), but I was safe thanks to the strong ceiling fan... no elevator in the old building.
Staff is vey gentle and the restaurant has good food. The location is across the busy bus station and walking distance to the center with a nice walk.
Stayed in March 2024
Reviewed: 30 March 2024
Eric
South AfricaBar a bit scruffy
Location not good but friendless / inside good.
Stayed in March 2024
Reviewed: 19 March 2024
Andrea
United KingdomThe air-conditioning in the room was super strong, but this might be a positive depending on what you are used to. Same goes for the location near the bus rank which is rather busy - it was convenient for us but might not be everyone's cup of tea.
The location of the hotel is very convenient - right next to the central bus station (which is really busy day and night). The staff was very friendly and helpful - lovely young lady at the reception helped us to get information about long distance buses as we were unsure about departure times etc. Although the furniture in the room was not the newest, it was comfy and clean - good for the price and enough for our one night stay. There is also a bar downstairs where you can buy drinks if the comolimentary bottles of water and tea in your room is not enough :)
Stayed in March 2024
Reviewed: 16 March 2024
Khulekani
EswatiniAir conditioning
Stayed in March 2024
Reviewed: 12 March 2024
Sean
United KingdomVery good location and price.
Stayed in January 2024
Reviewed: 11 March 2024
John
KenyaAircon wasn't working in the initial room, we were moved to another room and the aircon failed to work on the last day. Horrible bathing soaps, showers need to be refurbished.
What did I like? The staff were great, the location was great...
Stayed in March 2024
Reviewed: 29 January 2024
Maswabi
BotswanaOnly a single bottle of water was in the room, there should be a jug of water that they can refill at your leisure
This hotel is located right by the city centre and near a mall which is incredibly convenient.The staff is really kind and friendly , they are eager to help with any problem you might have during your stay
Stayed in January 2024
Reviewed: 22 January 2024
Tlhaloeo
BotswanaFew menue to choose from.
All that i needed in the room was available. I didn't have to ask for anything. The employees were so friendly and welcoming.
Stayed in January 2024
Reviewed: 17 January 2024
Lucyna
PolandTabala/Daisy excellent receptiont, made our stay nice. The restaurant Has great Chef -beef was just amazing. I wish i stayed konger just for his food. Baru convenient also-closes at 10 on.
Stayed in January 2024
Reviewed: 9 January 2024
Ompelege
BotswanaUnavailavility of hot water and short suply of cold water in the shower.
N/A
Stayed in December 2023
Reviewed: 6 January 2024
Fellistas
South AfricaThe furniture is kinda old
The rooms were spacious ,clean and they gave us free bathroom slippers
Stayed in January 2024
Reviewed: 4 January 2024
Hilton
South AfricaThe bed was a bit hard and the the headboard can be better
Staff are friendly, location is perfect in the middle of a lot of things, price is great
Stayed in December 2023
Reviewed: 28 December 2023
Sharon
South AfricaPerfect location
Stayed in December 2023
Reviewed: 15 December 2023
Robert
United KingdomNot having to climb up and down so many stairs
Perfect location if you need to use a shuttle or a coach to travel to destinations outside of Gaborone. Very spacious rooms and having a fridge is very handy
Stayed in December 2023
Reviewed: 26 November 2023
Dolly
IrelandGood hotel
Stayed in October 2023
Reviewed: 17 November 2023
Peggy
BotswanaClogged shower head, heavy passage door, and takes long to reach the hotel entrance from the rank due to traffic jam
Friendly staff, spacious room with clean linen and access to super sport channels
Stayed in October 2023
Reviewed: 30 October 2023
Jean-baptiste
BotswanaThe air conditioner was not working
The location is central. Rooms are clean
Stayed in October 2023
Reviewed: 3 October 2023
Expeditions
KenyaNot very clean No breakfast
Proximity to shopping malls Clean Customer service good
Stayed in October 2023
Reviewed: 2 October 2023
Mapula
South AfricaThe water was not strong Driving to the location it's a mission I wish the entrance was more convenient
The rooms were clean
Stayed in September 2023
Reviewed: 21 September 2023
Manamela
South AfricaSurrounding
How humble and polite the reception lady was
Stayed in September 2023
Valeggio sul Mincio, Italy
Staveley, UK
Adelaide, Australia
Brengues, France
Murten, Switzerland
Botrivier, South Africa
Zell am See, Austria
Tsarevo, Bulgaria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content