Rooms were updated and comfortable.

Stayed in May 2024

Everyone was very friendly. Location was easy to find and very close to downtown.

Stayed in May 2024

nothing

the pool

Stayed in March 2024

I searched for a hotel with a pool and complimentary breakfast and the site said it was included. I booked for 2 adults and 3 children. When I checked in, I was told that only 2 adults were included. I had to buy breakfast for the three children. Although the staff was friendly and the rooms decent, I will book something with breakfast included for all next time.

The staff was very friendly.

Stayed in March 2024

It was very hard to find any information about the restaurant. I think, also, because the hotel has a new name and is being renovated, it leads to some confusion. Door Dash couldn't find us. The sign outside should say Crown Plaza. The restaurant is not very inviting and once I found a menu the prices seem a bit steep in comparison with other similar hotel restaurants. The hot tub is a nice touch but not really hot and quite small. The pool is nice.

I found the main areas of the hotel very clean. Plus the room was quite tidy as well. The property had a pool and hot tub. There was a restaurant on site. There is a games room. The bed was very comfortable. The staff were very helpful. The bedding was fluffy, white and clean. There was a safe, fridge and mini keurig in the room. No microwave but the staff offered to bring one up. Staff went out of their way and were appreciative of compliments. When we were put in a room without a Harbour View , which we had reserved, they apologized, switched us to a Harbour View on a higher floor and have us 2 complimentary drink tickets at the bar within the restaurant.

Stayed in February 2024

I do find it a bit overpriced for what it is.. this is usually our go-to place, now we have been lookin elsewhere.

Love the renovations of this older hotel. It looks great, very comfortable.

Stayed in December 2023

Quick and easy to get too. Close to shopping without the madnes

Stayed in April 2024

We were blessed with amazing weather. The hotel was beautiful, clean and modern. The view of the harbour is picturesque and stunning. We went to the Family entertainment centre and got to see who the bowling champion was. We will definitely be back.

Stayed in April 2024

When I walked through the doors I was aw struck. The lobby and the entire building is beautiful. I stayed here in 2016 and the hotel was very different. The restaurant is now more upscale and the food is AMAZING.

Stayed in April 2024

That we had to leave!

The room provided a quaint oasis for my partner and I. The room was perfect and the upgrade to a harbour view room was stunning.

Stayed in April 2024

Everything was great.

The entire stay was amazing. My experience was above my expectations. The room was clean and modern. The pool and family entertainment room was great for the kids. The restaurant is some of the best food I have ever eaten.

Stayed in April 2024

First room we checked into smelled like septic so they moved us and then we were in a connecting room and could hear the people next-door all night long

Location

Stayed in March 2024

It was close to downtown, restaurants and shopping

Stayed in April 2024

Shower is great

Stayed in March 2024

Everything was great.

Great food and amazing hotel.

Stayed in March 2024

Everything was great!

The room was clean and the service was exceptional. Greg from sales asked us about our stay during a trip in the elevator. We also went on the bumper cars. They are a blast.

Stayed in March 2024

Everything was great!

The hotel exceeded my expectations. When I needed last minute printing before my meeting Mark made sure I was ready to go. The room was clean and the restaurant has amazing food.

Stayed in March 2024

Everything was great. Nothing I didn’t like.

Check in was quick and fantastic and the room was great and clean. The city of Saint John is beautiful and having a harbour view room made my stay.

Stayed in March 2024

Elevator stopped working. Had to use the fire exit stairs. Hard with 3 kids and having back issues. No signs or anything letting people know, just a elevator that didnt work. Pillow case in our room had orange/yellow stains on it. Was hair in the bath tub. Jets in the hot tub didn't work.. went for birthday supper at the on site restaurant, they didnt have my first option whch was steak, nor did they have chicken parmagani, or draft beer. Cost us.+ $160 for our meal for 2 adults and 3 kids. entertainment center had multiple things not working. Worker didn't know how to turn black lights on for mini golf. Bowling pins would only put half down at a time. bought a braclet for a hour and a half of whatever you wanted to do, but was told we couldnt use bumper cars anymore becuase there was a birthday party booked. Very inexperienced staff. We always stayed here every visit to st john, which is a few times a year. We were going to try Hamptons Inn this time but I decided to stick with this hotel even after the brand change, but we were let down for sure. We'll definitely be trying something else next time if these issues aren't addressed.

Location was good. Rooms were so so.

Stayed in March 2024

Didn’t have much for breakfast / noises all night / pricy for the quality

Free parking/ nice fruits cups/ proper staff

Stayed in March 2024

In the process of remodeling. Apparently this has been going on for some time. Had an incident where work crew attempted to enter room. Heard a knock on the door with no verbalization of who was at door. Had the Do Not Disturb sign on door, as we were showering and getting dressed. When we did not get to the door fast enough (easily less than one minute), despite calling out to them, "just a second" they used their pass key. Thank goodness we had the latch in place. Felt very violated! This was not an emergent entry. They were testing the fire alarms and could have come back in a few minutes when we were dressed. Told the front desk. Told the front desk our concern and was promised to hear back from management. When we did not hear back, approached the front desk again. While we we given the platitudes of concern, and that management would contact us with follow up, this never occured.

Stayed in October 2023

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Stayed in March 2024

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Stayed in April 2024

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Stayed in March 2024