Everything was fantastic. Nothing could have been any better.

Room was very comfortable and staff were all very polite and helpful.

Stayed in May 2024

Great Location. Amazing Staff

Stayed in May 2024

Small room

Location

Stayed in May 2024

Windows not soundproof, traffic noises early in the morning so bring earplugs if you are a light sleeper.

Proximity to cruiseterminal. Very good breakfast and restaurant. Beautiful styling of rooms. Friendlyness of staff.

Stayed in June 2024

Great location Excellent attention from staff

Stayed in May 2024

I was completely satisfied

The room was clean and comfortable. Location was perfect for my requirements, walking distance to the cruise terminal, close to Robson Street and plenty of good eateries and coffee shops close by. I must mention the concierge staff, particularly Randy, for their exemplary service.

Stayed in May 2024

Would be even better if it had a Sauna/Pool but limited due to the building/space I guess.

Great friendly staff and the bed was so comfy we want to get one for home! The gym was awesome.

Stayed in May 2024

I struggled with the coffee maker and just wish there were visuals to use. Minor issue.

corner room on the 10th floor; I was exceptionally pleased with this room.

Stayed in May 2024

Staff Rayan at the concierge he has been very helpful also Jenny at the front desk both of them are very helpful indeed.

Stayed in May 2024

nothing really

Very nice bathroom beautiful decor super efficient elevators friendly staff

Stayed in May 2024

The price is steep but a fair amount for the area.

The location was very convenient and felt safe. The staff were very friendly and went out of their way to try to help.

Stayed in May 2024

I appreciated the guest toilets in the restaurant having Greek history being narrated, but does it have to be so loud.

Breakfast was good. The location was excellent. The staff were really friendly. Have to mention the concierge, who was brilliant and deserves a mention and who is an asset to the hotel.

Stayed in May 2024

Nothing, it was great!

Staff was probably the friendliest I have ever encountered. We walked in and had done online pre check in and told the gentleman in the lobby our room number, and he whisked us over to and into the elevator and sent us on our way to our room. Our room was beautiful and clean. Large bathroom with plenty of counter space. I had requested a quiet room and never heard another living soul the entire time we were there. We ordered room service from the restaurant in the hotel and everything was fresh and delicious. L'occitane bathroom products. Anything you could possibly need was within walking distance, food, shopping, museums, the Bay. We chose this hotel because of the proximity to the cruise ship port, which was just 2 blocks away. Highly recommend as it's a beautiful historical building in a great location.

Stayed in May 2024

Nothing

Great location to sights of Vancouver friendly staff and clean comfortable room the hydra restaurant was also nice

Stayed in May 2024

Nil

The room was spacious and lots of space for 4 pax in a room. The staff was very helpful and attentive. The breakfast at Hydra was fantastic with delicious breakfast. Location of hotel is good and short walking distance to Canada Place and other shops.

Stayed in May 2024

Classy hotel with nice gym and excellent restaurant attached. Friendly and helpful staff and service.

Stayed in May 2024

Perhaps, if there were more facilities like a swimming pool.

The location was great and the staff were very polite and very helpful. Very clean, big room, I liked everything!

Stayed in May 2024

They are very friendly and helpful. I was given an upgrade to an amazing suite. Dinner and lunch at Hyrdo were both fantastic

Stayed in May 2024

Nothing really.

Friendliness and level of care. Breakfast is actually really good at the connecting restaurant.

Stayed in May 2024

The first room given to us was not big enough for 2-3 people so we requested for upgrade to 2-queen bedroom.

Clean facilities, maintain constant communication with guests, always have access to staff when you need them. Sound proof rooms so we didn't hear the noise outside despite the hotel is located within the busy Howe street, so we had a very good night sleep for 2-nights. Our request for upgrade to double queen room is quick.

Stayed in May 2024

None

Just wow.. from the moment you step in you are welcomed by the most professional set of folks. Must stay to experience the best in class service.

Stayed in May 2024

Sorry, this is my first time in Vancouver which got above my expectation. The disappointed was my cruise had changed itinerary and embarking time.

they had provided us with a best room, large and has terrace. hotel location is near down town, Canada place, Water front station and Gastown stream clock, this make us easier to travel around Vancouver and embarking cruise; my main objective. Breakfast also great, there provide coffee main course and dessert with polite and kindly waiter, his name is Jenny.

Stayed in May 2024

Nothing. It was all perfect

The heritage of the building, the friendliness of the concierge meeting us on arrival, the feel of the whole place and the quality and comfort of our room

Stayed in May 2024

The room was odd and hard to get around in.

The location

Stayed in May 2024