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  5. Reviews of Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel 2 stars

7815 Kent Boulevard, K6V 6N7 Brockville, Canada

#7 of 11 hotels in Brockville

Guests' Choice

Review score

Based on 320 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    7.7

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Showing 1 – 25

  • Reviewed: 27 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    It was good . Frazzled front desk check in - the computer wasn’t working and no pillows for sofa bed - when my girls ask
    • Leisure trip
    • Group
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted via mobile

    Homeless person camping out on the property

    Pool , free breakfast and a great location

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    We had a great time, i would return again & definitely recommend!
    • Leisure trip
    • Family with young children
    • Deluxe King Suite
    • Stayed 2 nights
    • Submitted via mobile

    As always, great staff! They are super accommodating & friendly ! The breakfast and pool are great!

    Stayed in March 2024

  • Reviewed: 29 January 2024

    8.0
    Great 👍
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Lack of power outlets in the dining area

    The breakfast was great. Excellent relational staff. Location is very nice/ private and easy to access

    Stayed in January 2024

  • Reviewed: 8 January 2024

    8.0
    I will return again & I will also recommend to others!
    • Leisure trip
    • Family with young children
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    VERY welcoming, staff was great! Hotel was clean, rooms are clean! The breakfast included was delicious 🙃 The pool was open later which was nice !

    Stayed in January 2024

  • Reviewed: 1 January 2024

    8.0
    good stay for a decent price
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night

    no ice in ice machine

    good checkin experience, clean room, nice pool all to ourselves

    Stayed in December 2023

  • Reviewed: 30 November 2023

    8.0
    A great stop over on a long journey.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The elevators had not been cleaned in a while.

    I liked the pool. After a long drive swimming always feels good. The complementary breakfast was decent. We didn't try this, but they have a pancake machine!

    Stayed in November 2023

  • Reviewed: 10 November 2023

    9.0
    It was excellent
    • Leisure trip
    • Family with young children
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    It was fine. There was nothing I didn't like

    Didn't have breakfast

    Stayed in October 2023

  • Reviewed: 9 November 2023

    7.0
    Ok
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Showing its age. Drapes ripped.

    Stayed in November 2023

  • Reviewed: 16 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Breakfast was good. The coffee when we checked in was only lukewarm.

    Stayed in October 2023

  • Reviewed: 21 August 2023

    8.0
    It was very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pancake maker

    The breakfast was good

    Stayed in August 2023

  • Reviewed: 20 August 2023

    7.0
    Very good but had a few problems
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The door to the room had to try several times before door finally opened using the cards that I was given. The vent by the window went on one night felt coolish tried to figure out how to turn it off the door at the bottom of this vent couldn't close it or when I closed it it came open again. I adjusted the thermostat that solved the cool air blowing in room. As well being next to Highway 401 took longest time to sleep if I did listening to traffic late at night trying to sleep should have had earplugs.

    The breakfast was very good although there could have been more fiber options for this meal. The room a lot of space although it was meant for more than one person than myself. The staff at front desk were good and courteous. The room excellent in overall cleanliness

    Stayed in August 2023

  • Reviewed: 15 August 2023

    8.0
    The place was nice and tidy but overpriced compared to other Holiday Inns
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    I was not pleased that if I used my CAA discount the price of the room would be higher. I thought the price was over priced to start with. We had problems checking in and when we finally got to our room, someone else was already in there. It took quite some time to get things straightened out and get a room.

    The location was good and the breakfast was fine. The beds were comfy.

    Stayed in August 2023

  • Reviewed: 11 August 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Price could have been at least $70. cheaper.

    the Hotel met my expectations but was over priced. I wont be staying there again.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Close to the highway. Easy to access

    Stayed in August 2023

  • Reviewed: 7 August 2023

    9.0
    it was clean and staff very freindly
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    the curtains did not close and if you where in the bed b y the window the light from the front entrance way shone in your room.

    Breakfast was great. Maybe have a ice machine on each floor. our fridge did not seem that cold.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    7.0
    I was very disappointed as we booked 2 rooms, requested that both room be close to each other as we were also traveling
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pictures on the both the Holiday Inn and Booking website showed 2 queen beds and a pullout couch under the selection 2 queens beds standard room which was a misleading advertisement I ended up booking a room with only 2 queen beds… which was not adequate for our family. The bathroom door was extremely crooked and would not close properly which made it very inconvenient using the bathroom with a 19 years old and16 year old teenager and apparently nothing could be done to fix the problem.

    The breakfast staff and cleaning staff were very friendly and helpful. The checkin clerk was friendly but was not able to address any of our issues at check in and later in the evening. And although the error was misleading pictures on both holiday Inn & booking website she made seem like the “error” in booking was my fault.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    9.0
    Pleasurable and comfortable
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Very good. Food and staff.

    Stayed in August 2023

  • Reviewed: 28 July 2023

    7.0
    Good stopover hotel on the 401 highway.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Good stopper spot. Excellent morning breakfast. Several restaurants nearby. The only thing is that it is right beside the highway, so if road noise bothers you, this could be an issue.

    Stayed in July 2023

  • Reviewed: 23 July 2023

    8.0
    Recommended to friends.
    • Leisure trip
    • Solo traveller
    • Room Selected at Check-In
    • Stayed 1 night

    The only thing wrong was the work being done outside of the main doors made me feel a little guilty for using them, but the work had to be done and I got over the guilt. The men doing the work were very polite and helpful.

    I woke a bit too late for breakfast, but the breakfast room was large enough to fit in a large number of guests and was very clean as was the rest of the hotel. Would definitely stay there again!

    Stayed in July 2023

  • Reviewed: 8 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool needed to be cleaned. Garbage left behind and lots of hair in the pool. Rip in the blinds in the room.

    Location was good for what we needed.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    9.0
    Enjoyable.
    • Leisure trip
    • People with friends
    • Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Everything pretty much good.

    Facilities and cleanliness were good.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    9.0
    The facility was comfortable and quiet. Great road hotel to rest and get back to travelling.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The rooms were a bit dated but very comfortable. Elevators made disturbing noises and did not inspire a lot of confidence.

    The location and proximity to restaurants and the highway make it a great place to stay for the night.

    Stayed in July 2023

  • Reviewed: 26 June 2023

    7.0
    Comfortable stay for a quick one night.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    There was some strong food smells in the corridors coming from adjacent rooms during the late night.

    The room was very clean and bed was very comfortable. Washroom looked updated.

    Stayed in June 2023

Showing 1 – 25

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