11 Benson Street, K7K 5W2 Kingston, Canada
#10 of 28 hotels in Kingston
Guests' ChoiceBased on 575 hotel reviews
8.1Cleanliness
8.7
Comfort
8.6
Location
8.4
Facilities
8.3
Staff
8.7
Value for money
7.7
Free WiFi
8.4
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End of dialog contentReviewed: 29 April 2024
Cory
CanadaPlease service your elevators !!
Staff, location, cleanliness, breakfast!!
Stayed in April 2024
Reviewed: 25 April 2024
Doug
CanadaVery nice
Stayed in March 2024
Reviewed: 22 April 2024
Chelle
CanadaThere wasn’t enough parking. The pool area didn’t have enough chairs and the breakfast that was included could have had more variety. And the elevators were questionable and one of them was down more than a day.
The location was good for where I needed to be. The staff was very pleasant.
Stayed in April 2024
Reviewed: 18 April 2024
Cory
CanadaFIX YOUR ELEVATORS !! Still waiting for deposit to be returned.
Staff,clean nice room and location.
Stayed in April 2024
Reviewed: 7 April 2024
Guy
CanadaThe caulking has to be stripped out and redone there was a lot of mold in the shower area
Bed was very comfortable breakfast was very good your coffee was excellent very spacious room excellent size tv
Stayed in April 2024
Reviewed: 22 March 2024
Awatif
CanadaClean and quiet, excellent for a work trip.
Stayed in March 2024
Reviewed: 22 March 2024
Leslie
CanadaPaying for parking
Stayed in March 2024
Reviewed: 17 March 2024
Dowdall
CanadaThe chlorine in the pool was so strong it burned our eyes (even the people that were just sitting not in the pool) and at one point had everyone coughing. The elevator was very slow and made some sketchy sounds.
The beds were very comfortable. The TV was huge and the bathroom was clean and well lit. The staff were very friendly. The breakfast that was included had a good variety.
Stayed in March 2024
Reviewed: 14 March 2024
Julie
CanadaPeaking was a bit limited when retuning to hotel late at night.
The property was very close to the highway and lots of restaurants nearby. Free Breakfast as great - fresh and something for everyone!
Stayed in March 2024
Reviewed: 13 March 2024
Kari
CanadaI little loud at 11pm with a hockey team. The front desk had warned me though.
The staff were very friendly. The hotel was clean. The pool room was nice and warm.
Stayed in March 2024
Reviewed: 12 March 2024
Melana
CanadaThe chlorine at the pool and hot rub area was extremely strong on Sunday night to the point our eyes were burning even without placing our heads under water. No ingredients or even common allergy ingredients listed on foods. Asking staff, though they were very nice about it takes time for them to find containers or boxes takes time for everyone.
Breakfast was great and plentiful. Staff answered questions about ingredients to support dietary needs. There were a few non-milk options to accompany cereal.
Stayed in March 2024
Reviewed: 4 March 2024
Mickel
CanadaAccessible shower stall needs repair. Holes in wall, lots of stain around grout.
Rooms were very spacious for large families. Bedrooms were clean. Bathroom was very outdated and the accessible shower stall definitely needed some repair. Staff were extremely helpful and friendly. Breakfast was good, had to wait a bit for them to refill items, but not too bad.
Stayed in March 2024
Reviewed: 19 February 2024
Mikaela
CanadaStaff was great and made checking in/out super easy. The room was beautiful and looked exactly like the photos. Location is great- lots of stores and restaurants around, movie theatre etc... all in walking distance. Overall our stay was excellent!
Stayed in February 2024
Reviewed: 12 February 2024
Melissa
CanadaThe elevators need some tune ups.
Breakfast was great and clean rooms.
Stayed in February 2024
Reviewed: 5 February 2024
Carollynne
CanadaNot sure
Location and cleanliness
Stayed in December 2023
Reviewed: 28 January 2024
Lee
CanadaToo expensive, and they charge for parking.
Stayed in January 2024
Reviewed: 18 January 2024
Jonathan
CanadaThe night we stayed there was a minor hockey tournament nearby, and there were children running the halls right up to quiet time, and a few conversations were heard throughout the night. We also couldn't use the jacuzzi in the morning due to lack of hot water, but it had recovered enough for a shower before checkout.
The jacuzzi suite was definitely worth it, the room is spacious and comfortable! The tub itself was excellent, and was used plenty. The bed was very comfortable, and we both slept well. We have to mention that we truly appreciated the gluten and dairy free options included with breakfast!
Stayed in January 2024
Reviewed: 14 January 2024
Anthony
CanadaNo Bacon
Good
Stayed in December 2023
Reviewed: 5 January 2024
Balgobin
CanadaNo greeting smile at Check In
The room was spacious with all facilities to my entire satisfaction and very clean. The breakfast was great & bed very comfortable and relaxing.
Stayed in January 2024
Reviewed: 4 January 2024
Suskasa
CanadaThat not a game room for my kid. Think it could. I've gotten 10 out of 10 if oh it had an entertainment room or game room. There's not so much activity to do in this hotel.
I like to clean this the attitude of the staff.
Stayed in December 2023
Reviewed: 3 January 2024
Tina
CanadaBreakfast was very busy and staff (not enough on hand) fell behind and breakfast was a waiting game.
Location, price, beds were comfy, pillow cases indicated soft versus firm pillows.
Stayed in December 2023
Reviewed: 28 December 2023
Sangitha
IndiaNot many breakfast options for vegetarians
Clean, well maintained, great location, good value for money
Stayed in December 2023
Reviewed: 25 December 2023
Hariganesh
CanadaBreakfast options were limited for my wife who is vegetarian.
Room was good and facilities were clean.
Stayed in December 2023
Reviewed: 6 December 2023
Veraart
CanadaWas good The room was great
Stayed in December 2023
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