55 St-Jacques Street West, H2Y 3X2 Montréal, Canada
#23 of 136 hotels in Montréal
Guests' ChoiceBased on 1128 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
9.0
Staff
9.3
Value for money
8.3
Free WiFi
9.0
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End of dialog contentReviewed: 26 April 2024
Kelly
United StatesNone
Quaint, unique hotel in amazing location. We could walk anywhere we needed to, ate delicious food at the restaurant located inside, and had nothing but amazing interactions with all the staff
Stayed in April 2024
Reviewed: 25 April 2024
Lauren
United StatesOnly valet parking available
Beautiful hotel, excellent location
Stayed in April 2024
Reviewed: 22 April 2024
Alicia
United StatesThere wasn’t anything that we didn’t like about our stay. Two small things that would have been “nice-to-have”: extra hooks or a towel bar in the bathroom to hang used towels on and a mini fridge so that we could store/bring back leftovers.
We had a great long weekend stay. The bed and pillows were comfortable, the water pressure in the shower was good, and the high ceilings were a nice feature. We appreciated that they replenished the bottled water and nespresso pods as a part of the regular housekeeping. The staff were friendly and welcoming. I would absolutely stay here again.
Stayed in April 2024
Reviewed: 19 April 2024
Jeff
CanadaCheck in could have been sooner, as it was re
The small hotel made getting to the room very easy with few rooms per floor.
Stayed in April 2024
Reviewed: 17 April 2024
Joanne
United StatesNothing
Location is the best. Large rooms with great showers.Staff is wonderful.
Stayed in April 2024
Reviewed: 12 April 2024
Robert
CanadaOur initial room had an issue with the heating system and hence, we spent our first night unable to sleep because of the noise. When I reached out to the staff the next morning, they immediately had someone assess the room and we were moved to an upgraded room which I appreciated.
The rooms were clean and updated. Very comfortable.
Stayed in April 2024
Reviewed: 12 April 2024
Suzanne
CanadaLoved how the exposed brick and high ceilings gave a cozy ambiance to our room. The staff was immediately responsive to our requests. Very convenient location to sights and great restaurants.
Stayed in April 2024
Reviewed: 11 April 2024
Chelsea
CanadaI had read online that there would be a sauna for guests to use but when we arrived, we were told that they had a steam room and we would have to book and pay per session in the rain spa. Obviously there’s is misinformation online, but it left us feeling really disappointed.
Beautiful building. Amazing location. Very clean. Super comfortable beds.
Stayed in April 2024
Reviewed: 10 April 2024
Joanne
United StatesRoad noise
Location, restaurants for big group
Stayed in April 2024
Reviewed: 9 April 2024
Debora
United StatesElevators
Staff
Stayed in April 2024
Reviewed: 6 April 2024
Scott
United StatesGreat location in Old Montréal. Walk to everything. The service at the hotel was excellent.
Stayed in March 2024
Reviewed: 5 April 2024
Erica
United StatesThe shower had meh pressure and was huge so very cold.
Suite was wonderful with high ceilings. Amazing location and the staff was excellent. We received truffles and spring water daily as well as complimentary coffee.
Stayed in April 2024
Reviewed: 4 April 2024
Nina
United StatesNothing. It was perfection.
The room size was great, we had a junior suite as I was traveling with a teen son. The bed and sofa bed was super comfy. The amenities were great, gym was clean, loved having the restaurant downstairs and the location could not be beat. Our room was extremely clean.
Stayed in March 2024
Reviewed: 4 April 2024
Bradley
AustraliaGreat hotel great staff
Stayed in March 2024
Reviewed: 27 March 2024
Alejandro
MexicoThe location is convenient and the architecture of the building is impressive. Great restaurant.
Stayed in March 2024
Reviewed: 26 March 2024
Lynn
CanadaThe edge of the King mattress was giving way.
It always helps when you get an upgrade, but two great restaurants on site, super helpful staff. Room was quiet with 12 foot ceilings and two massive windows. They had the most amazing free water in the lobby that we are trying to reproduce at home. Very refreshing. Good location. Walked to Salumi Vino - excellent Italian and ordered in pizza from nearby. Five good days.
Stayed in March 2024
Reviewed: 26 March 2024
Kathleen
United StatesPhone didn't work and mini-bar was never restocked.
Staff went above and beyond to provide us with an extra comfy chair. All personnel (desk, restaurant, doormen) were exceptional and bilingual!
Stayed in March 2024
Reviewed: 26 March 2024
Mark
United StatesThe staff was courteous and attentive. My room was well appointed, large , very clean and great views of the city. It was well located at the edge of the old town.
Stayed in March 2024
Reviewed: 25 March 2024
Ball
United KingdomIt was hard to get the coffee machine working and we lost quite a number of capsules into it. Lighting was very poor.
In the heart of the old town and very close to lots of eateries and public transport
Stayed in March 2024
Reviewed: 21 March 2024
David
United StatesVERY slow elevator and problem with room key.
Location, the restaurants in the hotel, everything
Stayed in March 2024
Reviewed: 20 March 2024
Ruth
United StatesThe location was perfect. Adjacent to Old Montreal, the river and downtown. The front desk staff was so helpful and welcoming. The restaurant was great, too.
Stayed in March 2024
Reviewed: 19 March 2024
Robert
United StatesNothing
Old Montreal, close to shops, dining, attractions. Great restaurants onsite, friendly, helpful staff.
Stayed in March 2024
Reviewed: 17 March 2024
Agnieszka
United StatesLong wait for breakfast , kitchen messed up, but these things happen. Breakfast was yummy.
Location is superb, right in the middle of Old Montreal. Walking distance to great restaurants and historical sights. Front desk staff was very nice and helpful. Service is excellent ( water and chocolates arriving every evening ). Breakfast was delicious and dinner in the japanese restaurant in the hotel was the best meal we had in Montreal.
Stayed in February 2024
Reviewed: 16 March 2024
Peter
CanadaClean, quiet, comfortable, classic decor, lovely neighbourhood, thoughtful and professional staff.
Stayed in March 2024
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