327 Ontario Street, L2R 5L3 St. Catharines, Canada
#5 of 9 hotels in St. Catharines
Guests' ChoiceBased on 441 hotel reviews
7.5Cleanliness
7.9
Comfort
7.9
Location
8.2
Facilities
7.7
Staff
8.2
Value for money
7.1
Free WiFi
7.3
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End of dialog contentReviewed: 18 September 2022
Magee
CanadaI don't drink Coffee. Room didn't supply a kettle, or Any Tea Pods which annoyed me. Hotels supply Coffee always but not for people who Only drink Tea. Tea should also be Offered!!!!!
The Room was a nice size, very clean. We arrived from out of town early, and were allowed to check in at 2:30 pm. The lady had some difficulty locating my reservation despite having proof and showing my confirmed reservation on my phone. We began to worry. Eventually she found it. Beds were VERY comfortable. My friend used the Pool the next morning and said it was heated. In the evening, the hotel was quiet. Our room had a nice fridge and microwave. It also came with a coffee maker and coffee pods which my Friend enjoyed. I had Nothing!! NOTHING provided for NON Coffee drinkers, that's me. We stayed only One Night as we came to see a Play at SHAW Festival in Niagara-on-the-Lake. Our Hotel was a 30 min. drive to Shaw, so very convenient. Hotel was also close to restaurants, so we were able to find a place reasonably priced since we are on a budget. Thanks St. Catharines for a Fun Time.😁
Stayed in September 2022
Reviewed: 9 September 2022
Jake
CanadaThe shampoo
I love these guys they were more than good to me and I wish I could stay longer
Stayed in September 2022
Reviewed: 6 September 2022
Sanjay
United StatesLooks old, breakfast not as per my expectations, it would have been better to have buffet breakfast. Carpet was not so good looking, little smelly.
For vegetarian people, there are no options except the toasts.
Stayed in September 2022
Reviewed: 1 September 2022
Thomasina
United StatesThat we didn't have complimentary breakfast like they serve in other hotels.
Everything was awesome and amazing to and for us
Stayed in July 2022
Reviewed: 29 August 2022
Rene
CanadaRoom cleaning. There was a bad smell whe we arrived
Stayed in August 2022
Reviewed: 27 August 2022
Manoj
United StatesService
Hotel location
Stayed in July 2022
Reviewed: 4 August 2022
Lisa
United StatesBreakfast not included, but cafe off the main lobby was very good and reasonable
Convenient location. Very comfortable.
Stayed in July 2022
Reviewed: 2 August 2022
Jo-anne
Canadanothing I didn’t like. I did not see the pool.
Very clean and updated !
Stayed in August 2022
Reviewed: 1 August 2022
Barbara
United Arab EmiratesChecked into first room which had dirty sheets, AC not working. Was given a new room. The AC in the new room did not work consistently and was very loud. Limited housekeeping services- only upon request. The hotel overall looked very worn, and not very clean. Visited the hotel a few years ago and was really surprised how it has deteriorated. The public space area on the lobby had a smell of mildew. The best places were the 6th floor bar and restaurant.
Location is good.
Stayed in July 2022
Reviewed: 31 July 2022
Carlo
CanadaNo housekeeping the entire 3 days. Had to ask for everything as we needed them. Towels, soap, toilet paper. Garbage and recycling bin overflowing.
Suite was nice size
Stayed in July 2022
Reviewed: 25 July 2022
Cody
CanadaElevators were really slow long waits
Stayed in July 2022
Reviewed: 24 July 2022
Craig
United StatesAll was ok.
The sky lounge on the 6th floor. good location.
Stayed in June 2022
Reviewed: 16 July 2022
Bruce
CanadaThere were no supplies in the kitchen/dining area to qualify as a suite.
We did not get breakfast. The location was convenient.
Stayed in June 2022
Reviewed: 11 July 2022
Steven
CanadaBathroom smelled of cigarette smoke and the exhaust fan was broken. no other rooms were available so had to live with it.
Stayed in June 2022
Reviewed: 10 July 2022
Teresa
United Statesthe room was dirty, you can see visible dust on the cabinets, microwave and tv was not working the shower head was too high, too close to the ceiling and it splashes water all over bathroom and no fan in the bathroom to take off steam
the staff were okay, friendly
Stayed in July 2022
Reviewed: 4 July 2022
Ashalynn
CanadaFor a suite the sitting area was very dimly light, the bathroom was very small and not well cleaned, there was used shampoo in the shower, dog kibble behind the door and hair on the counter. The hotel floor had a strong smell of cigarette smoke and I could hear full conversations of other guests through the bathroom vent.
I selected this hotel because it was close to where we were headed for the weekend in St. Catherine’s.
Stayed in July 2022
Reviewed: 27 June 2022
Matt
United Statesgood location. staff was friendly. breakfast in the morning was very affordable
Stayed in June 2022
Reviewed: 30 May 2022
Maged
United Arab EmiratesI forgot my shoes and after coming back 4 hours after the check out asking for the same The answer it’s gone since it has been left under the table near the water pin to be honest such response is the least un satisfactory and unreasonable
property location is good
Stayed in May 2022
Reviewed: 30 May 2022
Kristy
United Statesno towels no toilet paper when I called down for some no one ever showed up
close drive to arena
Stayed in May 2022
Reviewed: 26 May 2022
Martin
CanadaDoor to room would not accept key card on 2 occasions. Stranded after midnight waiting in hallway waiting for 2 attempts to fix. Asked for room to be comped but hotel said no cause I used Booking.com
Stayed in May 2022
Reviewed: 16 May 2022
Jayant
Canadarooms were dirty and filthy. appliance did not work. service was terrible. complaints were ignored.
location was good. room was not cleaned when we came in. it was cleaned the next day. we found the previous guests medications and candy wrappers. weeks of dust was on the shelves . we left at 7:15 in the morning and came back at 4:39 p.m and the room was not done yet. the bathroom was still dirty. the USB connection on the TV was broken and so was the coffee maker. did complain at the front desk nothing was done
Stayed in May 2022
Reviewed: 16 May 2022
Pamela
CanadaSo much to offer onsite, arcade, pool, bowling, sauna, fitness room, restaurant and Cafe. Very clean and nice sized rooms.
Stayed in May 2022
Reviewed: 12 April 2022
Katie
CanadaIt was cringy. In a very scary neighborhood and pretty run down. Not clean and very uncomfortable feeling vibes.
Stayed in April 2022
Reviewed: 21 March 2022
Tracy
Canadathere was a hockey tournament and kids were running in the halls all hours of the night , everyone crowded every where. 10 minutes to get an elevator, sanitizer ripped off the wall of elevator, pop can crushed in the elevator the whole stay. sanitizer station outside the elevator ripped apart and no sanitizer. no one enforcing any rules
it’s close to everything
Stayed in March 2022
Reviewed: 8 March 2022
Always
CanadaThey said my dog had fleas but she doesn't have fleas and said we can't stay there no more
Stayed in December 2021
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