The noisy air conditioner kept me from sleeping well, so I turned it off and opened the window, but now there's traffic noise.

Good location near by Guilford Mall

Stayed in May 2024

Was sad that the restaurant was under renovations and breakfast was not available but the coffee was good. Bus stop right in front of the hotel is a big bonus.

Stayed in November 2023

For the price we paid we were surprised to see a worn out chair in the room and no courtesy disposal sandals for the washroom. The room had a smell that stood out. We are expecting better from Four seasons Sheraton.

The location of the hotel is great. In a quiet area and easy to get to the highway. Comfortable beds.

Stayed in May 2023

The loud noise coming from the next door. The renter were up really really early and was talking on the phone with his speaker on. It went on for a couple of hours at least. The noise were coming from the door that separated two rooms.

The room has 2 seperate beds. "NOT" sofa beds

Stayed in April 2023

nothing.

it's very closed everything to our Family looks for, our daughters really love this location, they're meet new friends in this location.

Stayed in March 2023

Pricing $500 for one night little steap

Stayed in September 2022

Sofa bed can be better and with some comfortable mattress

It was good location

Stayed in August 2022

They gave us a sofa bed which is not what was advertised! It’s so annoying! The bed caused my back to hurt and during a holiday, it is is very unpleasant and disappointing!

It was pretty average and nothing special. Location was ok as there are nearby restos.

Stayed in July 2022

Hot tub needs some TLC

Bright and Sunny. Friendly staff. Relaxing swim in the pool.

Stayed in July 2022

the customer service of the man in the shift night. Another thing was that the room smell to pool chemicals.

clean

Stayed in July 2022

The HEAT/COOL unit (PTAC) is absolutely terrible and unacceptable inlc. the next room over unit which was heavily vibrating keeping as up every time it run. This is the biggest deterrent to stay here again as otherwise we really liked the facility.

Rural feel while easy to connect to main centers of interest. Generally a nice place to stay with friendly and attentive staff.

Stayed in June 2022

The restaurant was closed (I knew in advance - minor inconvenience)

Efficient check-in. Quiet hotel. Comfortable bed. Hand sanitizer provided.

Stayed in April 2022

the parking was terrible. the restaurant was closed very early, it might not be open at all.

the location was close for work,

Stayed in April 2022

excessive cost for pet compared to other places. noise transmission from next room through adjoining door. Expensive for quality of property

Location

Stayed in March 2022

A coffee shop close by for the morning would have been nice. There is a restaurant there, but it was closed which was unfortunate. But overall, everything was good about this hotel.

Loved the comfortable beds and pillows. Lovely fresh white bedding. Good location.

Stayed in January 2022

Breakfast price too expensive and no restaurant

Prefer hot breakfast

Stayed in December 2021

Very spacious and clean suite.

Stayed in November 2021

The staff are excellent. They were friendly and helpful. It is conveniently located and easy to find. Nearby shops for quick lunch. The room has a microwave. I was able to pick up lunches from TNT and warm up in the room instead of eating out. The gym was clean. Equipment was in good shape.

Stayed in October 2021

It is clean and nice staff

Stayed in November 2021

Not sufficient heat. Lack of shelves. No drawers for clothes.

Near a large Save on Foods

Stayed in November 2021

Dusty bedding, dirty bathroom exhaust fan, smelly room

good staff

Stayed in October 2021

The rooms are not sound proof. I can hear my kids laughing and other guests’ conversations even when you’re just passing by their rooms and this goes all the way up to the elevator. There are no toothbrush & toothpaste for the guests included in the complimentary things. I also am not comfortable knowing this that the hotel is not held reliable for the guests’ car in case when it gets broken into even if it’s parked in their gated basement and when in fact it’s under the hotel’s property and I’m not even sure if there are security cameras in the basement parking. I feel like by implementing that policy it’s like they’re saying they don’t care about their guests. Safety, concern and comfort should be their top priorities.

I love the customer service of the Filipina attendant. She was really pleasant, nice and her hospitality for the guests is above and beyond. I actually forgot her name but she was the front desk agent on the Saturday afternoon shift.

Stayed in September 2021

Nothing

Cleanliness, staff.

Stayed in September 2021

Bed bugs in one of the beds. We stayed in a two-bed room.

Great location, friendly staff, breakfast included in the stay, amenities.

Stayed in July 2021