nothing

close to harbour and cruise terminal

Stayed in October 2022

hotel rooms could have been a little more clean, tubs can thoroughly scrubbed, counters wiped and polished, bathroom cups, etc. lots of dust on the mini bar on the snacks and tray.

Fantastic location, friendly staff.

Stayed in October 2022

Nothing

Location Cleanliness Friendly staff

Stayed in September 2022

Cost breakfasts per person

Stayed in September 2022

cleaning not great and very expensive

nice room good location great staff restaurant / bar was very good reception staff efficient really comfortable beds

Stayed in September 2022

Location and very helpful staff especially cocierge

Stayed in September 2022

Hi We had 2 Stays within a short space of time , the first stay was not the best , on occasions we had to wait 20 mins for the lift, conference people etc, no room in the bar or the pool and the pool area was left messy dirty pool towels etc, a very Loud group of guys who where trying to take an umbrella from older people, no staff helped out it felt more like a 3 star hotel 2nd Stay was very different no conference, they also upgraded us to a beautiful room as I had mentioned a few issues , we where so much happier the 2nd time around I totally understand it is lack of staff in all hotels we stayed in 5 Fairmont's and we will come back again

2nd Stay was very different no conference, they also upgraded us to a beautiful room as I had mentioned a few issues , we where so much happier the 2nd time around I totally understand it is lack of staff in all hotels we stayed in 5 Fairmont's and we will come back again

Stayed in August 2022

Price is out of site, overrun by cruise shippers. Never again in July.

Been here 3 times over 15 years, first time in July. Property is better in some ways, worse in others.

Stayed in July 2022

Bathroom and main Rooms were a bit dated and lack of valet parking.

Our server Emilee was excellent as was concierge Graham. The view was wonderful

Stayed in September 2022

In the lounge area, I was overcharged for one of the items that I ordered and let the waitress know that there was a mistake, She said she'd take care of it and that she wasn't sure how to charge for it (There was a dessert with ice cream on the menu and I only wanted ice cream). She reduced the charge by only $1 which still resulted in an overcharge for the ice cream (The original dessert was $13- dessert with ice cream. I ordered ice cream only. She originally charged me $14 which was more than the menu item. When I let her know about the mistake, she changed my charge to $13 which was the cost of the dessert with ice cream.) She was unwilling to correct my charge further. I was quite disappointed. That single action by that one waitress tainted my opinion of the integrity of the lounge/dining staff. Other staff members were exceptional and provided service above and beyond my expectations. (Check-in staff, room service staff, etc.)

When we needed to check out, we had special luggage tags that needed to be stapled to our bags. We called the front desk to ask if we could bring our luggage down to have the tags stapled. They were more than willing to help us, and actually went above and beyond what we expected in the way of service. Not only did they immediately send someone to our room with a stapler in hand to handle our request, but the gentleman who came to help us also checked that we had our necessary documents to ensure our boarding went well, and transferred our luggage to the ship embarkation terminal across the street for us also. This extra attention made us feel like highly-valued guests. We've stayed with many hotels around the world and have rarely had this level of service. Thank you so much for our quality guest experience.

Stayed in August 2022

The pool needs a refresh, the walls surrounding it need to be painted again, It felt it was not looked at for a long time. overpriced parking but it seems to be the case everywhere in Vancouver.

spacious room and nice harbour view. very nice staff.

Stayed in September 2022

a fewer things were missing from the room ….took 5 hrs from time we requested the 2nd robe until it arrived. requested coffee creamer, as housekeeping did not restock, and it never came,

views, ease of check out, location

Stayed in September 2022

nothing

we loved how the pool was outdoors and for our morning swim we saw the sunrise!! also the lobby was connected to the restaurant and we had the perfect view of the harbour and cruise ships docking! the staff were exceptional and so nice! also they upgraded us to the harbour view free of charge so that was a bonus! The in room dining options were very healthy and low on sugar (smoothies were actually made from real berries!)

Stayed in August 2022

Location, cleanliness, convenience

Stayed in August 2022

The room was next to the elevator, which dinged every time it came to our floor. It woke us up a lot.

Excellent staff, views, location and amenities. This was our favorite hotel during our time in Canada.

Stayed in August 2022

I was shown something else and was given something else with extra money

Good experience

Stayed in August 2022

The Fairmont brand. While this facility was excellent, we wound up staying at Fairmont's throughout our tour and suffice it to say will NOT be staying at Fairmont's again. Air Conditioning is not assured at some locations. And at those locations, the Fairmont practice of having heat generating lights turned on as well as the TV results in a hotter room than necessary, especially when there are no means for cooling the room down. We arrived at one Fairmont and the room was at 81F. Makes for miserable sleeping and not rested for the next day's tour.

Picked because were staying there the following night as part of a tour. It was great!

Stayed in August 2022

No valet- understand the worker shortage but would expect this to be covered by such an upscale hotel.

location and cleanliness

Stayed in August 2022

didnt get the room type i booked as they were full.

didnt get the room type i booked as they were full.

Stayed in July 2022

We had a newly renovated room at the Fairmont Gold Club-Level with harbour view. The club level is worth the higher rate. A very good breakfast is included as well es non alcoholic drinks and snacks the whole day. The patio overlooking the waterfront (Canada Place) is stunning. The staff was very friendly. Separate check in/out and concierge service. The Location directly at the Waterfront is perfect.

Stayed in August 2022

Too expensive. No breakfast included. Washrooms not modern.

Stayed in July 2022

Breakfast was not included

Amazing location, friendly/helpful staff and incredible views

Stayed in August 2022

Cruise crowds...we do not cruise.

Liked the view and king bed; also was fairly quiet in the evenings for sleep.

Stayed in July 2022

Consignere Salina was very helpful in planning a car tour for us. No coffee cups in our room….only glass ware. Great location from cruise ship.

Stayed in August 2022

Pool area could do with some TLC but it did the job.

Excellent hotel - everything you would expect from a Fairmount. Great service, rooms and breakfast were excellent and the concierge was very helpful. Free bikes are great.

Stayed in August 2022