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Reviews of Hôtel Des Arts 3 stars

Rue J.- L. Pourtalès 3, 2000 Neuchâtel, Switzerland

#22 of 32 hotels in Neuchâtel

Guests' Choice

Review score

Based on 249 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.2

  • Staff

    9.3

  • Value for money

    8.0

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 4 May 2024

    9.0
    One night spent in Neuchatel in a good value, comfortable hotel with friendly staff
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    There were people driving cars very fast late at night and it made a lot of noise, but that is not the fault of the hotel.

    The room was a good size and very clean. There could have been a little bit more choice at breakfast.

    Stayed in May 2024

  • Reviewed: 12 April 2024

    8.0
    Well located, friendly, clean hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    could have been some creme for the coffee I the room.

    Friendly desk staff, clean, good bed (not soft ), decent breakfast.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    9.0
    Everything, starting with the staff attitude and going on with cleanliness in every detail was fine
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Our room was quite large. It felt awesome to freely move inside without bumping into furniture. The bathroom was indeed another nice surprise.

    Stayed in April 2024

  • Reviewed: 13 March 2024

    8.0
    Pleasant stay
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    I am not sure if it was possible to request this but the room was not equipped with a safe. Window blind was a bit old school and it took some effort to open and close. It also makes some noise while opening and closing it which is not nice at night. You can hear the noise from the breakfast hall if you are staying on the same floor.

    The rooms were quite big in size and comfortable. You can find all basic things you would expect from the room. The hotel is located just outside the old town and takes only 10 minutes from the station by walking. You can walk to the old town within a couple of minutes. Nice breakfast. Public transport ticket was included in my stay along with free entrance/discount cards for city attractions.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    9.0
    Friendly and great location
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing not to like.

    Very friendly and helpful staff. And good gluten free options for breakfast. Excellent location with nice bar/restaurant next door

    Stayed in March 2024

  • Reviewed: 26 October 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Very limited choice at breakfast

    Clean rooms of decent size

    Stayed in October 2023

  • Reviewed: 25 October 2023

    7.0
    Does what it says on the tin
    • Leisure trip
    • Couple
    • Attic Small Double Room
    • Stayed 3 nights

    suited us perfectly for short stay

    attic room small but perfectly formed and functional Good breakfast Happy pleasant helpful. staff

    Stayed in October 2023

  • Reviewed: 21 October 2023

    8.0
    Good Hotel in Neuchatel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Some renovation will be fine, it does not look very modern.

    Breakfast was very good and complete (buffet). They gave us a tourist card for public transportation and museums.

    Stayed in September 2023

  • Reviewed: 14 October 2023

    9.0
    Very pleasant hotel to stay for a while. Easy to find and the staff were very friendly and helpful. Definitely a solid c
    • Leisure trip
    • Solo traveller
    • Attic Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not a whole lot to dislike … a little bit of noise from the bar next door though only an issue if you kept windows open and are sensitive to that kind of thing in the evenings.

    Great location, super friendly/capable/helpful staff.

    Stayed in October 2023

  • Reviewed: 26 September 2023

    9.0
    Nice stay
    • Business trip
    • Solo traveller
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    It was my fault, I didn’t know that Switzerland has different sockets and the room had only the Swiss type. Keep in mind to bring an adaptor.

    The room was spacious and very comfortable.

    Stayed in September 2023

  • Reviewed: 21 September 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Attic Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The streets around the hotel are quite nosy and loud during the night. However the hotel provides earplugs.

    The hotel is a 5 min walk away from the city center, perfect for a weekend trip.

    Stayed in September 2023

  • Reviewed: 27 August 2023

    9.0
    Comfortable hotel close to the center and train station
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    The price is quite high. The city tax is also high, but pubic transportation is included.

    The hotel is quite comfortable, close to the city center, 10 min. walk from the train station. The room was clean, equipped with coffee machine. The weather was hot, what is not usual in Swiss, so there is no air conditioning in the room, although a high performance fan was there.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Breakfast wasn’t anything special, no croissants left even though we arrived nearly an hour before the end of breakfast service, and the bread was dry. For 18chf pp this was disappointing.

    Very clean and excellent location a few minutes walk from the lake.

    Stayed in August 2023

  • Reviewed: 30 July 2023

    9.0
    Nice stay in Neuchatel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The vending machine in the entrance didn't refund the 60 CHF deposit when buying something.

    Nice and clean room. Good breakfast. Friendly staff. Great location.

    Stayed in July 2023

  • Reviewed: 19 July 2023

    9.0
    Very convenient and friendly hotel. Nice breakfast included in the room price.
    • Business trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 6 nights

    No air conditioning

    Nice location. Adequate room. Very clean

    Stayed in July 2023

  • Reviewed: 18 July 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no air-conditioning in the room. With the hot temperature outside it was difficult to sleep.

    Property is well located in the center. Staff is friendly and professional.

    Stayed in July 2023

  • Reviewed: 2 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Not very spacious.

    Clean rooms. Free coffee and tea in the room. Good location.

    Stayed in April 2023

  • Reviewed: 24 June 2023

    8.0
    Nice place to stay in a good location easy to reach from train.
    • Leisure trip
    • Couple
    • Attic Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was adequate but too much pre-packaged food. I look forward to real cheese, not the stuff in little plastic packages.

    Good location, very helpful staff, large and comfortable room. Overall good value and would recommend .

    Stayed in June 2023

  • Reviewed: 18 June 2023

    8.0
    convenient for a biz trip or a long term stay
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    no air con

    space, location, checkin checkout, quiet

    Stayed in June 2023

  • Reviewed: 17 June 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Attic Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pleasant stay with friendly staff

    Stayed in June 2023

  • Reviewed: 1 June 2023

    8.0
    Very good
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    Small room.

    Location and friendly staff

    Stayed in May 2023

  • Reviewed: 22 May 2023

    9.0
    We have spent two lovely days in this hotel.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    No particular remark.

    The room was spacious and comfortable. The breakfast had a lot of variety. The staff is very kind and helpful. The hotel is also very central and one can reach the center of the town, the lake and the train station within minutes walking.

    Stayed in May 2023

  • Reviewed: 21 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Attic Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    - The price was quite high for what it is, and for what seemed to be off-season for tourism, but obviously this will vary depending on multiple factors so you might be able to book it for less.

    - Great location, close to the center and the lake and close to the bus stop and the funicular going to the train station. - Clean - Buffet breakfast was not included but it was worth the price - The city card that you receive for the tourist tax is worth it (public transport in all the canton and acess to many museums and attractions in all the canton).

    Stayed in May 2023

  • Reviewed: 15 May 2023

    9.0
    I would recommend this hotel furthermore for a short business or touristical travel. Thank you.
    • Business trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night

    Breakfast was very delicious. Staff was very friendly. The hotel is situated on a very central place, not far from the beautiful lakeside. I could recommend this nice hotel very much.

    Stayed in May 2023

Showing 1 – 25

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