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Samer was extremely professional kind and it was a very very good stay overall

Stayed in May 2024

Nothing that we didn’t like.

Samer is the first face you see on arrival and is warm and welcoming. He ensured that we had everything we needed and in all our travels he was the most genuine and welcoming person. Such an asset to the hotel. We had a lovely stay, thank you.

Stayed in April 2024

Nil

Stay was good and peaceful. Very near to bus station. Staff Samar was very much pleasent and helpful.

Stayed in April 2024

Great location, good value for money. The staff was incredible, Samer in the reception was very kind and professional. Would recommend.

Stayed in April 2024

Parking, close your the city and staff very helpful with bus arrangements and tickets.

Stayed in April 2024

Lots of street noise. No elevator.

Located on bus route. Price.

Stayed in April 2024

The parking lot spaces are around the hotel building which is good. But their size and disposition are not good at all. We really struggle to enter the parking at one point when someone parker a big van on the first parking space.

The receptionist Samer was very nice and gave a very good explanation of the facilities. Our room was impeccably clean by the friendly housekeeper Sharmila. The room was warm and quiet, the bed was comfy, and the shower was hot.

Stayed in March 2024

Very nice hotel! Short but pleasant stay right around the city center of Lucerne. Must visit!

Stayed in February 2024

The room was full of mold in all corners. Very unhealthy and bad. I was shocked that such rooms are rented out in Switzerland. Absolutely not worth the money and a health danger.

The hotel was well located for a one night stop on our journey. Samer, the receptionist was very helpful, polite and kind. He even called a restaurant and ordered pizza for us and on delivery he paid for our pizza himself, as the delivery guy hadn't brought the pay point with him. We had a very positive contact with him and I wish the owner of the hotel gave him a bonus or a raise, he really went out of his way to help us and make us feel welcomed.

Stayed in March 2024

Samer was absolutely fantastic, calling me ahead of our arrival to ensure we had everything we needed, and during our stay, being incredibly helpful, friendly and welcoming. The hotel is well placed to explore Luzern, with the old town being an easy stroll away. The room was clean, comfortable and quiet, ensuring a good night's sleep. Recommended!

Stayed in February 2024

spacious room, hotel perfect for a one-night stopover, close to the highway exit; very conveniently connected to the center, there is a bus stop right next to the hotel; very friendly hotel staff, especially greetings to Mr. Samer from the reception

Stayed in February 2024

Breakfast was a bit pricey for what it was, but it was good.

Nice hotel with free parking. The rooms can be either twins or doubles, and the staff are happy to arrange that. Good WiFi. Walkable to the city center, and right next to a bus stop. The city pass includes free public transportation, and the hotel will e-mail it to you before arrival if necessary.

Stayed in December 2023

Parking can be a bit tight, but was do-able, even in a van. It's a bit of a walk to the lake, but definitely do-able. Only one restaurant particularly close, but there are quite a few within a few blocks.

Hotel Spatz has free parking in their own lot, and is walkable into the main part of the city, as well as having a bus stop right in front of it. The rooms can be either double beds or twin beds. Great staff.

Stayed in December 2023

Extremely friendly staff, bus ticket for free. Convenient bus stop in front of the hotel, but 15min walk from the city center.

Stayed in December 2023

None

We came to Lucern during December and the weather was very cold. What I liked the most was the bed which was very comfortable and of high quality. The heater was working so well that it kept us warm and cozy throughout the night. Bus stop was just outside of the accomodation.

Stayed in December 2023

Location a bit far from Old Town but close to the public transport.

View and comfortable room. Easy to access with a late night check-in. Good communication from hotel.

Stayed in December 2023

there is no elevator, only stairs and everything it’s ok

The location is excellent in a quiet area, and buses are always available even late, They will also give you a card to ride the bus for free.

Stayed in December 2023

Noisy room, door didn't close all the way. People staying there were very loud and slamming doors all night. Every time they slammed their door, my door would open and close..

Small room, but everything that was needed was there. Breakfast was good. Staff at front desk was very helpful, and friendly.

Stayed in December 2023

Basic hotel with the necessary facilities. Good price for value and good public transport connection to the centre. Clean. Extra points for the free parking.

Stayed in December 2023

You should be a very very good driver to move in and out the parking. It’s very narrow, especially if you have SUV

1. Very clean room, warm in the room and we had a great sleep. 2. Good breakfast for its price (especially taking into account prices in Luzern) 3. Free parking place at the hotel (but be ready that close to night all places are full) 4. Hotel provide you with free bus tickets, so you can go to city center (3 or 4 stops)

Stayed in November 2023

Price and tax

Location and clean

Stayed in November 2023

Less than 100 swiss franc per night. 4-5 bus stops away from Lucerne train station. Clean, friendly staff and value for money. Visitors can get a city pass/card during the stay, free for bus and tram ride. Remember to email the hotel before arrival , they will give you a QR code.

Stayed in November 2023

bed was quite uncomfortable due to very thin mattress

great location, clean and spacious rooms

Stayed in October 2023

No elevator, had to bring the luggage on 3rd floor. Traffic noises almost constant as directly on a big street and in front of bus stop. No real AC, weird set up if you want a portable one, too cmplicated and have to leave the window open, not preferable as so noisy outside. Smallest toilet, kept hurting my head when getting up the toilet seat. Too high of a price for what it is.

very friendly host at reception, I think it was the manager. Super close to city center, only 15 minutes walk, very nice and easy to reach.

Stayed in September 2023