No hairdryer or iron in room

Pleasant helpful staff. Great bar at hotel and excellent included breakfast. Very central

Stayed in April 2024

The restaurant and bar staff could be nicer. Not great at dealing with guests when asking simple questions

It was very elegant and the cleaning staff was great

Stayed in April 2024

No complaints really. The room we had was a large suite with two AC systems. We had to experiment with them in order to not be too cold at night. Otherwise everything else was fine. We recommend this hotel to anyone.

Great location and friendly staff. The hotel is located on a pedestrian walkway and is away from busy traffic that is on nearby streets. I recommend that people stay at this hotel when they are in Santiago. A Papa Johns is located next door just in case one gets hungry for American food.

Stayed in March 2024

Nothing.

Lovely old hotel.

Stayed in March 2024

Our shower head was not adjustable so the spray was a bit high and went to the opposite end of the tub.

Breakfast was fine and available in a timely manner. Our room was made up each day and had plently of hot water and good AC.

Stayed in March 2024

the street noise on the firts night till we asked for a room change. getting a taxi was slow.

nice old-fashioned hotel in city centre with advantages and disadvantages of age. You need to get a room at the back the street at front id noisy at night

Stayed in February 2024

Nothing really

Great central location just off the main road through downtown

Stayed in February 2024

Initially we had a double room and it was quite small so consider that in your room choice. I’d also ask for a higher floor as the second floor had a bit of street noise. Limited restaurant choice in the area after 8pm.

Good value for the money paid. It is a well run mid-range hotel in a central heritage location. The king room was quite large and while basic, the breakfast was sufficient.

Stayed in February 2024

the quality of internet was really poor. AC in the room worked just as a fan, otherwise the room was nice and clean

breakfast was great, location is ok, if you like authenticity of the place. Near metro station and caffe right next door. close distance to santa Maria hill and few food street aroung.

Stayed in January 2024

The Velcro curtains. Would be nice to be able to pull back and be able to see outside. No drinking glasses in room.

Location was central to the rest of the city. Very Clean, good size rooms.

Stayed in January 2024

The staff were so stuffy. I arrived at the hotel 240pm. Check in time was 3pm. I had a walking tour booked at 3pm. I explained this to them. They still insisted that I check my baggage with them and then check-in at 6pm (when i returned). I never I thought I would get such hassle for checking in 20mins early. I even said to them that the room didn't have to be 100%, just wanted to leave my bags in my room. It was strange for a 4 star hotel. Also, just would get weird looks from the doorman. This place needs some customer service training.

The accommodation was generally nice. The breakfast was delicious and rooms clean. It felt safe and was accessible to transit and other venues.

Stayed in December 2023

Miserable view from the room. Barstaff not motivated at all - kept very loud disturbing music playing even though there were only few couples Trient to hold a conversation.

Location was great as well as staff at reception. Breakfast was good. Room was ok…

Stayed in December 2023

Breakfast very average

Location, helpfulness of staff

Stayed in December 2023

The street noise was almost unbearable. A loud, drunken party was going on in the street directly in front of lobby.

Very nice staff and clean.

Stayed in November 2023

No hand towels on the bathroom. Breakfast can be much better: There is not much variety and the scramble eggs where terrible.

Location is great

Stayed in November 2023

Need more breakfast options, apple and plain corn flakes, or Milo for chocolate milk!

Very nice room design

Stayed in October 2023

the room needed a better clean and scrub

good feel and friendly staff, food was good too.

Stayed in October 2023

Location is good,

Stayed in September 2023

One major incident the day before I left to go back to Canada, I went on a full day tour, I got back to the hotel around 5 to 5:30 pm, imagine my surprise when I got off the elevator and saw that my hotel room door was left open by the cleaners. I don’t know how long it was left open. I left my passport locked in suitcase. Luckily nothing was taken. I cannot imagine what would have happened if my room had been cleaned out. There was no management available, no accountability, all I could do was write a complaint in the complaint book.

Staff was friendly. Very helpful and answered my questions patiently.

Stayed in August 2023

Curtains didn't close fully (light in morning).

Friendly and helpful staff, good sized room, great location.

Stayed in August 2023

Breakfast places not set up and food around on the floor despite there being lots of staff stood around chatting. Small rooms. Poor WiFi in some rooms.

Good breakfast Luggage storage Fast lifts Shower

Stayed in August 2023

Wi-Fi signal

Convenient transportation,close to metro station,with many tourist attractions

Stayed in July 2023

The room and some areas looked run down! Bathroom not well clean and the floor even had some hairs and dirt! Both the shower and the sink were clogged up.

Location near metro

Stayed in July 2023

Breakfast Very Good

Stayed in June 2023