No. 3018 Jianshe Road, Luo Hu District (Laojie MTR station - H exit turn left) , Luohu, 518001 Shenzhen, China
#22 of 175 hotels in Shenzhen
Guests' ChoiceBased on 147 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.3
Facilities
8.6
Staff
8.9
Value for money
8.4
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2024
Doreen
SingaporeNo weighing scale in each room but you can push your luggage to a heavy duty weighing scale somewhere near the car park . Kind of challenging but some kind soul helped us to carry the luggages
Location & customer service esp the concierge staff
Stayed in April 2024
Reviewed: 23 April 2024
Yat
United StatesNone
Nice and clean
Stayed in April 2024
Reviewed: 22 April 2024
Yue
SingaporeThe book a room for 3 but the amenities everyday refill only for 2
Good location. Nice staff. Waiting area is cosy n big. Breakfast good enough
Stayed in April 2024
Reviewed: 21 April 2024
Jfd
MauritiusThey had some international channels such as CNN and HBO, so maybe could add some more but the cleanliness and comfort of the room outweigh this..
I initially booked the King room but was upgraded to the Speciality King room with sofa bed and it was amazingly clean and new! I would definitely recommend this hotel and particular that room to anyone going to Shenzhen. I even wanted to stay and live in that room to tell you how clean and comfortable it was!! I will by the way try the other Hyatt hotels countries to compare if they are as good as the one in Shenzhen.
Stayed in April 2024
Reviewed: 17 April 2024
Kim
SingaporeNothing
Good location
Stayed in April 2024
Reviewed: 17 April 2024
Aman
United KingdomThe Hyatt is Inna perfect location within the Luohu District. On your doorstep you have dongmen street which has great street food, restaurants, bars etc. The MixC mall is also next door and the metro a minutes walk away. A very cool neighbourhood and great hotel. The staff were welcoming, helpful and attentive. The room was huge and very comfortable. The entire hotel was spotless. A fantastic place.
Stayed in April 2024
Reviewed: 15 April 2024
Soyolmaa
MongoliaNothing
Good location
Stayed in April 2024
Reviewed: 15 April 2024
Sung
Hong Kongbreakfast was very limited.
location was perfect and room was spacious.
Stayed in April 2024
Reviewed: 14 April 2024
Alex
MalaysiaToo noisy
Location
Stayed in April 2024
Reviewed: 8 April 2024
Carol
SingaporeNil
Simply love the location of the hotel. So convenient. Just next to the Metro Station. Room is spacious and clean. Though breakfast variety us limited but is good enough. Staff are very friendly & helpful.
Stayed in April 2024
Reviewed: 7 April 2024
Cheuk
Hong KongDo not have smart toilet
Front desk staff offer me the highest floor, it is unexpected.
Stayed in March 2024
Reviewed: 7 April 2024
Alex
IsraelThe only issue was the breakfast, the room was crowded and the meal not diverse enough.
The staff was helping an nice and the facility was a great money value. The location was great and convenient for all our needs.
Stayed in April 2024
Reviewed: 7 April 2024
Pankaj
IndiaEven after one month I have not received my deposit back on my credit card
Nice Hotel with very good location.
Stayed in March 2024
Reviewed: 6 April 2024
Candy
SingaporeNil
Good location, great stay
Stayed in April 2024
Reviewed: 4 April 2024
Shweta
Hong KongBuffet breakfast .
Rooms are good and spacious.
Stayed in March 2024
Reviewed: 31 March 2024
Dany
Hong KongBreakfast was below expectations in terms of choices and quality of food
Conveniently located & room is spacious. Staff were very friendly and helpful.
Stayed in March 2024
Reviewed: 12 March 2024
Ryoboy
ThailandEasy to take subway (MTR). Close to Dongmen Pedestrian Street and shopping center.
Stayed in March 2024
Reviewed: 11 March 2024
Yong
SingaporeNA
location
Stayed in March 2024
Reviewed: 11 March 2024
Yong
Singapore1) A distance walk to the hotel hobby and room. 2)TV connection is not well. 3) Pillow is too soft so we asked for extra 4 pillows 4) I will suggest to book directly through the official hotel websites instead of booking comm. As booking comm has hidden tax and cost. As we paid extra chargers during our stayed.
1. This hotel has a lot of spaces area. 2. The location is awesome and near all the shopping mall and restaurants area. 3. The breakfast is good and delicious 4. The counters staffs is friendly to answer all our questions and queries. And also help us to make appointments with the spa massage therapist. 5. The lobby security is friendly all the times. Will stay here again next trip.
Stayed in March 2024
Reviewed: 4 March 2024
Corinna
CanadaCould be cleaner
Internet
Stayed in January 2024
Reviewed: 3 March 2024
Raymond
Hong KongThe Wi-Fi bandwidth is totally inadequate for file transfer of any size. OK for basic e-mail text or messaging.
* The staff, especially Ken and Janice, who eased us through check-in and check-out. * Location, above the Laojie Metro station in the heart of Dongmen shopping area. * The gym is adequate for a basic workout, open 24 hours * Breakfast is adequate too for a Asian or Western start to the day
Stayed in March 2024
Reviewed: 2 March 2024
Kooi
MalaysiaLocation
Stayed in February 2024
Reviewed: 22 February 2024
Elsa
Hong KongNil
Selections of ther breakfast were great. Location of the hotel is convenience.
Stayed in February 2024
Reviewed: 19 February 2024
Eleanor
SingaporeNothing
Location was amazing as it was right next to the Dongmen street and lots of shops and eating places. It’s also a very happening place with many street performers so you don’t really have to travel to other places in fact.
Stayed in January 2024
Torremolinos, Spain
Fairfax, USA
Piedimonte San Germano, Italy
Pushkin, Russia
Toyama, Japan
Whitehorse, Canada
East London, South Africa
Hamburg, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content