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Reviews of JEN Beijing by Shangri-La

No.1, Jianguomenwai Ave, Chaoyang, 100004 Beijing, China

#20 of 228 hotels in Beijing

Guests' Choice

Review score

Based on 168 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.5

  • Location

    9.5

  • Facilities

    9.3

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 15 June 2024

    10
    Welcoming, convenient and with every convenience to help you as a traveller.
    • Business trip
    • Solo traveller
    • Jen 75 Skyline Plus
    • Stayed 6 nights
    • Submitted via mobile

    Nothing.

    It was beautifully clean, with every convenience to help a traveller.The plugs in the hotel room were designed for English plugs, as well as international one, so there was no need for an adapter. The staff are so kind and the view from my suite was amazing.

    Stayed in June 2024

  • Reviewed: 12 June 2024

    10
    Great Stay!
    • Leisure trip
    • Solo traveller
    • Jen 40 King
    • Stayed 2 nights
    • Submitted via mobile

    My stay was very pleasant - the room was very spacious, with modern facilities and the staff were very helpful. Especially the concierge Jerry Han was very kind and helpful with all my requests. I would highly recommend this hotel!

    Stayed in June 2024

  • Reviewed: 8 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Jen Skyline King
    • Stayed 1 night
    • Submitted via mobile

    Nice hotel

    Stayed in June 2024

  • Reviewed: 2 June 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Jen 40 King
    • Stayed 5 nights
    • Submitted via mobile

    Poor english of the staff

    Stayed in June 2024

  • Reviewed: 29 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Jen Skyline King
    • Stayed 4 nights
    • Submitted via mobile

    Beautiful spacious room with amazing view and great facilities! Short taxi ride to the main sites and easy access to the metro.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    Superb
    • Family with young children
    • Jen 40 King
    • Stayed 2 nights
    • Submitted via mobile

    Clean and tidy. Good amenities and location.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Spent a relaxing week at Jen, which we look forward to returning to each evening after the day out.
    • Leisure trip
    • Family with young children
    • Jen 40 Twin
    • Stayed 6 nights
    • Submitted via mobile

    Distance to nearest mrt station is not conducive to walk

    Clean and easy access to many variety of food at the attached mall. Staff are friendly and helpful.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Jen 40 King
    • Stayed 1 night

    great service provided by Housekeep dept. always contact me if I forget anything, especially thanks for 朱申’ great effort on keeping reach me...

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    Good location. Will stay again.
    • Leisure trip
    • People with friends
    • Jen 40 Twin
    • Stayed 4 nights
    • Submitted via mobile

    Nil

    comfortable bed & pillows, slippers. Spacious

    Stayed in May 2024

  • Reviewed: 6 May 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Jen 40 King
    • Stayed 3 nights
    • Submitted via mobile

    Some of the staff members don’t speak English well. Also, when me and my sister were leaving to the airport the taxi arrived and none of the staff were offered us to help with the luggage putting in the car and we were struggling because our hand was full with our other bags, they were just talking with each other and smoking outside.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    9.0
    Conveniently Located Accommodations
    • Leisure trip
    • Couple
    • Jen Skyline King
    • Stayed 4 nights

    Access from the 3rd ring road by travelers coming from the line 10 Jintai Xizhao subway stop would be facilitated by additional signage on the outside of the building. Experienced travelers using line 10 know Guomao station is very crowded and would take the Jintai exit and avoid the SIGNIFICANTLY longer walk from Guomao. So, a little more external signage on the east exposure of the building would be helpful. Bell service personnel should be wearing some form of identification (I don't make it a habit to hand over my luggage to unidentifiable people). There did seem to be some commercial activity in rooms which likely compromised the security of the residence floors.

    Spacious room for a couple with a good bathroom. All appliances were functional. Relatively easy access to/from the property from subway lines 10 and 1. The breakfast was good with sufficient offerings of Chinese and Western dishes. Staff quickly responded to additional requests.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Jen Skyline King
    • Stayed 1 night

    Nothing

    Location Room Breakfast Club-lounge Dinner All were great. Best hotel we stayed in during our Beijing trip. Exceeded our expectations especially the gym!

    Stayed in February 2024

  • Reviewed: 30 April 2024

    10
    Fantastic
    • Family with young children
    • Jen 40 King
    • Stayed 8 nights
    • Submitted via mobile

    Location, train yard

    Stayed in March 2024

  • Reviewed: 11 April 2024

    10
    Perfect hotel for a short trip
    • Leisure trip
    • Couple
    • Jen 40 King
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Modern, upscale, location

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    We had a Perfect stay in JEN!
    • Leisure trip
    • Family with young children
    • Jen Skyline King
    • Stayed 4 nights
    • Submitted via mobile

    The reception area was very cold. They should have moved it a little inward towards where the furniture is to make it feel a little cozier

    I loved everything about the hotel: the generous and modern design of the room and the bathroom (shower and toilet had a separate door), it’s location (even though I was told that the Business district was far from everything) and the mall inside the building with tons of restaurants to chose from. The had the king room with skyline view and it was fantastic! We never stayed in a hotel where they leave you special bathrobe, slippers, toothbrush and shampoo for children. Also they gave us fresh fruit everyday! When we checked out I had left a bracelet in the room and they contacted me and informed me About that. In other hotel I would have to call. All the staff was very nice and even the ones who did not speak English so well tried really hard! We will definitely come back. my son and my husband were super surprised about the amazing gym! One of the best they have ever been too. And the large pool was also great to exercise! Everything wow about the hotel!

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Jen 40 King
    • Stayed 1 night
    • Submitted via mobile

    Nothing. All was perfect

    It is a great place to stay! Stylish rooms, great breakfast, view!

    Stayed in April 2024

  • Reviewed: 31 March 2024

    10
    Lovely hotel, good value for money
    • Business trip
    • Group
    • Jen Skyline King
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Lovely room, fantastic breakfast spread. Connected to huge mall.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    9.0
    Great one night stay, fantastic breakfast
    • Leisure trip
    • People with friends
    • Jen 40 Twin
    • Stayed 1 night
    • Submitted via mobile

    No many toiletries available

    Big, very comfortable rooms, fantastic breakfast. Lively bar with live music, perfect plan for a Saturday night!

    Stayed in March 2024

  • Reviewed: 31 March 2024

    10
    Will definitely be coming back.
    • Leisure trip
    • Couple
    • Jen Skyline King
    • Stayed 4 nights
    • Submitted via mobile

    Nothing to critique on as it was just the best!

    Stayed in March 2024

  • Reviewed: 14 March 2024

    10
    Great location and great service
    • Business trip
    • Solo traveller
    • Jen Skyline King
    • Stayed 4 nights

    I always stay here. I enjoyed everything from the check-in to the check-out process. Staff, facilities, rooms and service are all excellent. Will always stay here when visiting Beijing.

    Stayed in February 2024

  • Reviewed: 4 March 2024

    10
    Great hotel value for money
    • Business trip
    • Solo traveller
    • Jen Skyline King
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Location service comfort The staff Leo at reception provides exceptional service.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Gym gym gym
    • Leisure trip
    • Solo traveller
    • Jen Skyline King
    • Stayed 1 night

    I just wish it could be cheaper...

    The gym is said to be the best in Beijing with a 25 m swimming pool. Although some racks could get fully packed, there are way enough cardio machines and great space for plyometrics. You can also try some expensive massage guns for free. The sauna, hammam, and locker room are of very high standard and work properly, and well-maintained, with towels and sleepers provided at your convenience. It is a bit pricey though but if you are a gym rat, you may love it. I stayed one night but they let me hang in the gym and spa for 2 days. The location is excellent for eating out and shopping. Easy access from Daxin either by metro or cab.

    Stayed in December 2023

  • Reviewed: 5 February 2024

    8.0
    All good!
    • Leisure trip
    • Couple
    • Jen Skyline King
    • Stayed 4 nights

    The breakfast is good but not too much selection- a bit too simple.

    The staff in reception and concerige are great!

    Stayed in January 2024

  • Reviewed: 21 January 2024

    9.0
    A tasteful stylish hotel with youthful vibe but not over the top
    • Business trip
    • Couple
    • Jen Club 2.0
    • Stayed 3 nights
    • Submitted via mobile

    1. Lack of a good Chinese restaurant . 2. Would be ideal if the sofa is a bit longer to lie down. 3. Also not enough space to put 2 large luggage when 2 person travel 4. Suggest the front lobby instead of a huge LVD screen showing membership recruitment ad which is a big turnoff , to screen interesting modern art design instead. 5. Lobby has no seats at all

    Like the design style and quality finishing. Also the attention to details. The breakfast is interesting. Surprised that my room rate includes buffet dinner which is good though not exceptional. Staff is friendly and professional. On first night of stay there was a huge commotion at around 3am from one other unit (big vicious fighting and yelling for close to an hour) I reported to the front desk and they were prompt to send security to stop the fight. On the next day, checked with front desk that unfortunately the guests who were creating huge commotion were still staying at the unit, front desk manager offered to change room for us but we declined and hoped that the guests were sufficiently warned not to cause disturbances to others. Also like the beer cafe which is energetic and food is pretty good too . Will stay here again on next trip to BJ. Unfortunately Jen is not available in Shanghai

    Stayed in January 2024

Showing 1 – 25

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