I-01 # 1 a 99, 880001 San Andrés, Colombia
#52 of 99 hotels in San Andrés
Guests' ChoiceBased on 13 hotel reviews
8.2Cleanliness
8.4
Comfort
8.5
Location
7.8
Facilities
8.3
Staff
8.9
Value for money
7.7
Free WiFi
5.8
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Showing 1 – 13
Reviewed: 24 November 2022
Ashley
United StatesThe road leading up to the hotel is pretty gross and there is a prison thisclose to the property. There is no hot water, which perhaps I missed in other reviews. For the price, I feel like hot water and working WiFi in all the rooms should be standard. My kids and I found the beds to be very uncomfortable.
The grounds of the property are really beautiful, and the staff is very kind and helpful. Eddy was great, and helped us arrange renting a buggy and transportation to the airport. The pool was nice and refreshing with a beautiful view.
Stayed in November 2022
Reviewed: 22 April 2022
Marcelo
BrazilFar way from beach and food just average; poor desserts and reduced offer of beverages
Isolated & quiet
Stayed in April 2022
Reviewed: 1 March 2022
Maria
ColombiaFood
Location, room, staff
Stayed in February 2022
Reviewed: 15 February 2022
Claudia
SwitzerlandThey woke us up in the middle of the night asking for our passport which were already been given at the check-in but the information were not passed in the change of shift.
Peace of heaven in San Andres. Totally surrounded by nature, lovely room with great view.
Stayed in February 2022
Reviewed: 15 February 2022
Beata
Austriafood could be better, the hotel charged twice and the refund is lacking- in general the checkin was not really professional- there is only one person who speaks english
pool, super nice room, super clean
Stayed in February 2022
Reviewed: 24 December 2023
Luz
United StatesUnfortunately, the food was bad. We had a good dinner the first day, the rest of the days it looks like they had another chef. The fruit wasn’t ripe. It is clear that the staff don’t wash their hands because the chopped fruit tasted of hand lotion. We had dinner there the first 2 days and it was terrible, salty, bad quality, poor flavors. We purposely did not spend time at the hotel so that we could eat better food in the city. The place was not well maintained, very disappointing because in the reviews in a few websites it mentioned that the hotel was one of the best. It was far more expensive than what it is worth. the place didn’t meet the expectations. The beds were hard. When it rained, the water came into the room through a light fixture and flooded the floor. The lights in the bathroom did not work. On our last full day, we did not have fresh towels or any toilet paper, even though the room was tended to by the house keeper. Instead we had to go to the front desk, there is no way to call the front desk from the room, the employee told me that she didn’t have access to toilet paper. We were without toilet paper for most of day. We only received it because we went back to the front desk to ask again. Overall the service was very disappointing. Another difficult point was transportation to the city and to tours. The hotel has no connections to taxi drivers or a shuttle! Getting to and from the location was difficult. One of the person on the front desk offered me a tour that his friend operates and asked me money upfront to reserve it. The next day we had bad weather so the marina cancelled the boat tours. The guy in the front desk wasn’t working and he didn’t give me the money back. It took almost a month for him to give me the money through bank transfer because he kept making excuses. This is not the level of service that I expect from On Vacation. The hotel should offer a better, more organized service like other hotels that are a similar price.
The location was great to relax, a great view and was far from the city. The employees were friendly.
Stayed in November 2023
Reviewed: 6 July 2022
Viviana
United KingdomCustomer service Location Food Slow reply to queries
Stayed in June 2022
Reviewed: 12 January 2022
Camilo
CanadaEverything was amazing
Views the people and the service
Stayed in January 2022
Reviewed: 22 November 2021
Ricardo
BrazilStaff was great in helping us with a few issues that came up during our stay. They were the highlight of the hotel. Pool os nice, room is big bit simple.
Stayed in August 2021
Reviewed: 30 July 2021
Fifi
ColombiaGreat place and nice staff. will go back for sure
Stayed in July 2021
Reviewed: 10 March 2022
Nina
United StatesThere are no comments available for this review
Stayed in March 2022
Reviewed: 3 October 2022
Andres
ColombiaThere are no comments available for this review
Stayed in October 2022
Showing 1 – 13
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