They don't have Air Conditioner in their rooms and they don't have too much lighting inside.

The architecture and the fact that it is located in the middle of nature. It is a place where you can completely disconnect from the noise and skyscrapers of the city.

Stayed in March 2024

Access to the Hotel

The hotel is excellent! Great service and of course we were the only ones staying at the Hotel! The Manager, Rubiel was very hospitable!

Stayed in April 2024

By the time when I was doing the check in , the lady was I little rude, never provide the right information about the place , not provide the wifi information, only care about the penalties like if you loss the keys, if you don’t wear the proper swim wear, the extra fees if you use the credit card and the extra cost if you-order in the restaurant after hours , if you past 5 minutes for the check out she say you get the extra day charge

Property is good , quiet. Carlos is very friendly and taking care to the guest

Stayed in April 2023

A little bit noisy early in the morning... Cleaning the pool can wait a little bit :-)

The place is beautiful and staff is amazing.

Stayed in March 2023

Internet doesn’t work as expected in the room

Staff is really nice, location is really good and so calm. Rooms are super clean, comfortable and cozy. Breakfast is delicious!

Stayed in January 2023

Jacuzzi did not work. La cabaña beautiful, but there were noises in the cillng.

Beautiful and clean. Great breakfast

Stayed in August 2022

shower sound.

Nice place and excellent service!!!!

Stayed in June 2022

the road to get there

good structure, Great customer servicié

Stayed in December 2021

Food was not really tasty

Stayed in September 2021

The bed was a little to hard and the water tank of the toilet was broken. We had to close the valve every day avoid listening the water leak.

The location was excellent, very relaxing, clean and beautiful in the countryside close to town. We really enjoyed the variety of birds singing in the morning and in the evening, the breakfast was fine. There are many places nearby where you can eat very well.

Stayed in July 2021

The bed is really soft and uncomfortable

The property is really beautiful also a real coffee farm. Is really interesting view all over the property. The breakfast is really big and delicious. The location is really close to everything

Stayed in July 2021

The owner and her husband are very rude and want to charge you even for ice,they charged my brother a full regular price for my niece that is only 4 years old. I thought that was unfair because he paid for a double room. This place doesn’t have hot water either,when you get there and they show you the room they say it has hot water but is not true. Bathrooms are very small and dirty and also there is no air conditioner,only a fan. Horrible experience. Price wise is not that cheap compared to other places around the same area. Will not recommend it.

The property has beautiful nature all around,plants,flowers,trees. Also has a nice jacuzzi but they have limited hours that you can use it.

Stayed in November 2023

There wasn’t anything we didn’t like.

The staff was exceptional. They always greeted us with a smile and were very attentive to our needs throughout our stay. The pool and hot tub were open after dark which was nice and relaxing. My kids LOVED all the animals on site. It was quiet and relaxing during our 1 week stay. It is secluded but close to the city at the same time. All meals were delicious. There was a closed gate and call box which made you feel safe since you are a little secluded for the main road. Over all I give it a 10/10 and so do my kids (5&8).

Stayed in July 2023

we had booked two twin bedrooms for a group of 4 adults via booking.com but when we arrived to the hotel, they had only organised one room for our family with two double beds and a small pull out bed. I was disappointed with the response provided by the hotel manager who told us that when receiving bookings from booking.com they don’t read the full page and therefore they had missed the part where it said we had booked two bedrooms instead of one, Yet we were charged as if we had two rooms as they had only focused on the number of guests. she offered to put us in a junior suit as they didn’t have any more twin rooms available, the room costed an extra $20k pesos which isn’t much but it’s the principle that it wasn’t our mistake to make with the booking, yet we had to pay extra if we wanted another room. we ended up having to pay as we wouldn’t have been able to fit in a single room. the junior suite wasn’t much of an upgrade. it was just the same size room as the twin room but with a bigger bed for a couple. overall , despite how nice the hotel and it’s surroundings are, I don’t think we’ll ever be back here again! my advice for other guests, make sure you confirm with the hotel that they have the correct booking prior your arrival.

secluded and authentic, the food was nice.

Stayed in December 2022

N.A.

La arquitectura

Stayed in September 2022

nothing

everything, the place was beautiful, the whole staff is wonderful excellent customer service, and the food is Delicious, I would definitely recommend it

Stayed in February 2022

We stayed in to relax because it was pouring out there and the cleaning crew opened our door without knocking (they didn't have those "do not disturb" signs that you usually get at hotels). They had offered the option to get lunch at the hotel, but then they mentioned that they wouldn't be cooking that day because the owner hadn't purchased groceries. Fortunately, they offered to coordinate a delivery for us which took 2 hours longer than they offered and had fried pork instead of the grilled chicken that we had ordered. They took about 10 -15 minutes to open the gates to enter or leave the property when the desk clerk was not around. The rooms are not well soundproofed, so we could hear our neighbors as if they were sitting there with us (including restroom noises). When checking out at 5 am, we had to Google the hotel to find a phone number to contact somebody to receive our room keys (after 20 minutes of unsuccessfully looking for any staff member to help).

The design of the hotel is very nice, with classic wood structures reminiscent of Fincas and very much in tune with the coffee region. The swimming pool looked very nice, though we couldn't use it because of copious rain (nobody to blame for rain, of course).

Stayed in December 2021

bedroom smells like a drain and the shower are in bad condition. also you can hear noise of the next room like they are in the same room. unfortunately wasn’t good stay for me and my family. Also to get the place is not easy.

Stayed in May 2022

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in August 2022

There are no comments available for this review

Stayed in October 2021